| Service | Short Description |
| Automated Call Distribution (ACD) | Designed for advanced call routing, typically used for main departmental incoming lines, or in call centers. Distributes calls in a pre-programmed manner to multiple stations, enables caller queues, and provides real-time and historical call data. |
| Point to Point circuits | Copper installation of 2 or 4 dry pairs terminated on a jack. |
| Telephone Service | Voice, fax, modem, virtual, and ISDN lines, desktop telephones and wall telephones for campus phone services. |
| Video Conferencing, Room-based | Consulting and other support for room-based Internet video conferencing systems |
| Voice Mail | Includes voice mail for individual campus users, departmental voice mail, and customized “trees” that provide menu-driven options. |
| Web conferencing | Support for moderator-led virtual meetings and classes delivered using the Internet. |