| Service | Short Description |
| Automated Call Distribution (ACD) | Designed for advanced call routing, typically used for main departmental incoming lines, or in call centers. Distributes calls in a pre-programmed manner to multiple stations, enables caller queues, and provides real-time and historical call data. |
| Call Tracking (Remedy) | Log and track customer problems and service requests. |
| Computer Security Awareness Program | An online tutorial for faculty and staff to raise awareness of computer security issues, policy, and best practices. |
| Computer Security Incident Response & Forensics | Report computer security incidents and obtain assistance to resolve them. |
| Computer Vulnerability Scanning | Network scans of computer system(s) to identify active communication paths, and/or security weaknesses. |
| Credit Card Handling (PCI-DSS) Standards Compliance | Technical analysis and assistance to ensure compliance with security standards for handling credit cards on all campus systems. |
| Enterprise Printing Service | Provide network printing services and shared print queues for departmental printers across campus. |
| Files@Iowa | Files@Iowa is a service offered by ITS that allows users to save their files to a backed up location that is accessible from work or home 24 hours a day 7 days a week. The goal of this service is to provide file storage for faculty, staff, students and departments. |
| Firewalling Data Center Servers | Implementation of hardware firewall devices to support defense in depth security strategy. |
| General Security Consulting | Provide recommendations for security controls implementation for computing devices. |
| Groupshare | A new department/team collaboration and communication service service. This service will be replaing MyTeam in 2009. |
| IT Training | IT training opportunities offered from ITS |
| Network Connectivity related to Computer Security | Network data jack and wireless service authorizations for computers, in regard to security policy violations and incidents. |
| Network Security Contacts (NSC) Program | Department personnel who serve as communication liaison for campus computer security and network issues. |
| Public Computing Software Services | Software services for departmental computer labs and classrooms. |
| Scanning for Sensitive Institutional Data | Second Level support for Identity Finder software which scans computers to locate files that contain sensitive data such as SSNs, credit card numbers, and passwords. |
| Security Training | Monthly security seminars, an annual Security Day conference, and more. |
| Software Licensing | Assistance for software acquisition and licensing. |
| SSL Certificates for secure communication | Provide reduced cost SSL certificates for campus servers, which allow for encrypted communications. Most commonly used for HTTPS on web servers. |
| System Center Configuration Manager 2007 | SCCM 2007 is a comprehensive solution for remote workstation management |
| UIOWA System Registry (USR) | An application to register computer systems with support contact information, and to indicate the purpose and type of system. |
| VMware | Virtual server hosting for both Windows and Linux |
| Web Design (Boomerang Group) | Provides web design services and guidance on hosting solutions for departmental web sites |
| Web Hosting (U of I Central Web Server) | Central web-hosting service for the University of Iowa (www.uiowa.edu) |
| Web Server Vulnerability Scanning | Web application vulnerability scanning |
| Service | Short Description |
| Instructional Technology Centers (ITCs) | Student Computer Labs |
| IT Student Worker Training Program | Training program available to students to learn about Information Technology topics. |
| IT Training | IT training opportunities offered from ITS |
| ITC Printing | Printing in ITCs and UI Libraries |
| Java / JSP Site Hosting (Tomcat) | Servlet container for Java & JSP based web applications |
| Library Public Computers | ITC computing in UI Libraries |
| Molecular Modeling | Sybyl Molecular Modeling |
| Network Connectivity related to Computer Security | Network data jack and wireless service authorizations for computers, in regard to security policy violations and incidents. |
| Network Security Contacts (NSC) Program | Department personnel who serve as communication liaison for campus computer security and network issues. |
| Plagiarism Detection Services | Consulting and administrative support for Turnitin.com, a plagiarism detection service licensed by The University of Iowa. |
| Point to Point circuits | Copper installation of 2 or 4 dry pairs terminated on a jack. |
| Public Computing Software Services | Software services for departmental computer labs and classrooms. |
| Research Technology Consulting | Consultation Services for ITS Research Services |
| Satellite Services | Video transmission and reception via satellite. |
| Scanning for Sensitive Institutional Data | Second Level support for Identity Finder software which scans computers to locate files that contain sensitive data such as SSNs, credit card numbers, and passwords. |
| Security Reviews and Assessments | Perform IT Security evaluations of computer systems, and provide recommendations to improve security or reach compliance with regulations. |
| Security Training | Monthly security seminars, an annual Security Day conference, and more. |
| Software Licensing | Assistance for software acquisition and licensing. |
| SSL Certificates for secure communication | Provide reduced cost SSL certificates for campus servers, which allow for encrypted communications. Most commonly used for HTTPS on web servers. |
| Survey@Iowa | Online data collection service available to the University of Iowa community at no cost. |
| Telephone Service | Voice, fax, modem, virtual, and ISDN lines, desktop telephones and wall telephones for campus phone services. |
| UIOWA System Registry (USR) | An application to register computer systems with support contact information, and to indicate the purpose and type of system. |
| UITV | University of Iowa Television (UITV) is a cable programming service available to cable television viewers on campus and in Iowa City, Coralville, Cedar Rapids, and Eastern Iowa. |
| Video Streaming | Provides live Webcasts and archival encoding of streaming media files. |
| Visualization | We have a diverse set of services that fall under the visualization category. |
| Voice Mail | Includes voice mail for individual campus users, departmental voice mail, and customized “trees” that provide menu-driven options. |
| VPN - UI Anywhere | UI Anywhere - a Virtual Private Network (VPN) at The University of Iowa |
| Web conferencing | Support for moderator-led virtual meetings and classes delivered using the Internet. |
| Web Hosting (U of I Central Web Server) | Central web-hosting service for the University of Iowa (www.uiowa.edu) |
| Web Server Vulnerability Scanning | Web application vulnerability scanning |
| White Pages listing | Listings in the Qwest Dex (local directory) under the University of Iowa for departments and Alphabetical White page listings. |