Currently  if you install Office 2008/Entourage, Web Services Edition, you will no longer be able to access public folders from Entourage.  However, there is a temporary workaround by going to: https://email.uiowa.edu/public/   ITS is coordinating with HCIS to resolve this.

[The public folders have been moved to Ex2007 so this problem has been RESOLVED]. 10/14/09

In our ongoing efforts to reduce SPAM on campus, on Tuesday, April 28, ITS will put in place additional SPAM protection for the Mailing List Service (LISTSERV).  Specifically, the SPAM protection that currently protects the University email alias (firstname-lastname@uiowa.edu) will be put in place to protect mail going to the Mailing List Service. 

All mailing lists will be protected at the same level and email with a spam probability of 90% or greater will be returned to the sender with a message indicating that the message was blocked.  ITS believes this will provide a good balance to reduce the amount of SPAM received through mailing lists while not creating many false positives. 

ITS will begin to implement this change on April 28, however, it may take up to 24 hours to take full effect.

Additional information on SPAM is available at http://cs.its.uiowa.edu/email/spam.shtml.

If you have any questions or concerns about this change, please contact the ITS Help Desk @ 384-HELP.

ITS has experienced an increase in calls from Entourage users who report having duplicate email and/or calendar items.  We opened a case with Microsoft and their recommendation is to have ALL Entourage users change the anti-virus configuration on ALL their Entourage client machines (office and home) to exclude the ‘Microsoft User Data’ folder from the auto scanning.  The steps for Symantec are listed below.  Make similar changes in other anti-virus software.

Apple Menu

System Preferences

Open ‘Symantec’ Auto-Protect

Note: you may need to ‘Click the lock in the lower left corner to make changes’ and authenticate.

Select SafeZones

Select ‘Everywhere EXCEPT in’:

Choose Documents | Microsoft User Data under your user name

Click Add

Close

Please note, that by excluding the ‘Microsoft User Data’ folder from your anti-virus scan, this does not leave you open to viruses, as ITS is still scanning on the server side before it reaches the users’ mailbox.  

IMAP logon to accounts with passwords containing a special character (e.g., blank space, *, %) will fail.  This is a known bug and fix is to be released by the end of July. Workaround:  change your password to not include special characters.

If you are using Thunderbird (IMAP) to read your Hawkmail e-mail, we recommend you run Version 2.0 or higher.  Problems with repeated password prompts when attempting to Get Mail have been reported by users with older versions of the Thunderbird client.  To see which version you are using, select Help | About Mozilla Thunderbird and verify that you are running Version 2.0 or higher.  This issue has been resolved by updating to Version 2.0.

Please remember to back up your .pst files if you save them on your local hard drive (C:). If you are moving to a new machine be sure to save your .pst files.

The maximum possible size for a .pst file is 2 GB. However, ITS recommends a limit of 500 MB per .pst file to avoid mail corruption.    ITS recommends that you exit Outlook at the end of the work day. If you have .pst files stored on a network drive (e.g., H:), they will not be backed up if Outlook is running.