Information Technology Services at The University of Iowa

Archive for May, 2011

ITS Help Desk Memorial Day Weekend Hours

Wednesday, May 25th, 2011

The ITS Help Desk will be closing at 5:00PM on Friday, May 27, 2011 for the Memorial Day holiday weekend. The Help Desk will resume our summer hours of operation at 8:00AM on Tuesday, May 31st.

Data center infrastructure work scheduled for June 11

Monday, May 16th, 2011

On Saturday, June 11, from 4 a.m. to 7 a.m., a network switch in the primary data center on the UI campus will undergo hardware and software updates.

Although the work will not take very long, it will result in services being disconnected from the Internet.

For a list of Frequently Asked Questions about this work, see

ITS Help Desk Summer Hours

Tuesday, May 10th, 2011

The ITS Help Desk will be open modified hours during the summer session.  Help Desk summer hours beginning Monday, May 16th, are:

Sunday: 5PM – 8PM
Monday-Thursday: 8AM – 8PM
Friday: 8AM – 5PM
Saturday: Closed

See the Help Desk Contacts page for location and contact information.

Survey Demo – Qualtrics

Friday, May 6th, 2011

ITS is inviting you to attend a demonstration of the Qualtrics survey and data collection application.  For your convenience, two event times have been scheduled.

What: Qualtrics Demo
When: Monday, May 9, 1:45 p.m. to 3:00 p.m.
Where: 2520D Seminar Room, University Capitol Centre (UCC)

What: Qualtrics Demo
When: Wednesday, May 11, 11:30 a.m. to 1:00 p.m.
Where: 2520D Seminar Room, University Capitol Centre (UCC)

The Qualtrics demonstration will offer you a preview of a potential replacement to the ITS-hosted WebSurveyor application.

Bryce Winkelman, from Qualtrics, will present the features of the product that are relevant to the work that you are doing, whether it be research, evaluations, or as a collaborative tool to communicate with others.

Registration is not required to attend.  It is not necessary to attend both sessions.  Please feel free to share this information with others that may be interested in attending.

Debunking the Myth: Macs Don’t Get Viruses

Tuesday, May 3rd, 2011

Part of securing your personal information and computer online means keeping your operating system up-to-date, regularly updating your antivirus, and knowing how to spot malicious attempts to corrupt your computer or steal your information.  The often repeated myth that Macs are safer than Windows computers just isn’t true, as many of the techniques used to infect machines these days rely on users installing the malware themselves, without realizing it is malicious software.  A recent article from Sophos highlights the latest Mac malware attempt, Mac Defender, a new spin on a common Windows fake antivirus product.  See the Sophos Security Blog for more information about Mac Defender.

For more information about keeping your personal information and your computer safe online, regardless of what operating system you use, see the ITS Security Support Center.