Enterprise Technologies Team provides third tier technical support for the Files@Iowa service, enterprise print service, and end user support for System Center Configuration Manager (SCCM). Additionally, this team is the default OU Admin for all groups who cannot field their own OU Admin. Storage growth is one of the most active areas in technology on campus today. This group must oversee account restores as well as create best practice documentation. Because of the complexity of the infrastructure, one very important aspect of this position is communicating scheduled downtimes to end users and technical liaisons.
Services Supported
- Enterprise Printing Service
- Provide network printing services and shared print queues for departmental printers across campus.
- Files@Iowa
- Files@Iowa is a service offered by ITS that allows users to save their files to a backed up location that is accessible from work or home 24 hours a day 7 days a week. The goal of this service is to provide file storage for faculty, staff, students and departments.
- MyFiles
- Anywhere... anytime access to network files such as SAFE for students and H: and L: drives for faculty/staff via the web. MyFiles allows students, faculty, and staff to access and interact with their data stored on their personal network space.
- Xythos
- Web based file storage for storing and sharing files with colleagues both inside and outside of the university. Ticketing system makes file sharing secure.