HawkID Password/Passphrase Change Tips - Article 2568

When you change your HawkID password/passphrase, your passphrase is changed for all HawkID services. However, some applications and web browsers may have stored your old HawkID passphrase, making it necessary for you to re-enter or update your passphrase in those applications after you have changed it.

The list below highlights some common applications that can store your HawkID passphrase and information for updating your password in those applications. Contact the ITS Help Desk if you need assistance or have additional questions about updating your HawkID passphrase in applications and web browsers.

Note: For security reasons, the ITS Help Desk recommends that you do not save your HawkID passphrase in applications or web browsers. This prevents unauthorized users from using your credentials to access the network or HawkID services. In addition, you won't have to follow these procedure to update your passphrase each time you change it. 

Applications that can save your HawkID passphrase

Active Directory (AD) Computer Users - If you are on campus and use a Windows computer connected to the Active Directory (AD) domain, you can use the Ctrl+Alt+Delete function to change your HawkID password.  However, you will want to log off your computer and log back on after changing your password to be sure all services that use your AD credentials on the computer are updated.  

If you are off campus and using a computer connected to AD, you may experience trouble logging on to your computer when you change your HawkID password. Click here for more information.

UI Wireless - Apple Airport, Windows Wireless Client, Mobile Devices

E-mail clients - Eudora, Outlook, Entourage

Mobile Devices - If you check e-mail from a mobile device, your password may be stored and need to be changed. There are multiple applications and versions for these devices, so check the instructions that came with your device. See the Mobile Device Support Center for more information.

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