Troubleshooting
Technical Support Email: clicker-support@uiowa.eduLooking for a specific how-to? Visit our Quick Guides. |
ITS Helpdesk 319-384-4357 (4-HELP) its-helpdesk@uiowa.edu |
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Hardware - Receiver: |
How do I set up the response receiver?
All of the response device settings can be found in the Settings windows. From the TurningPoint tool bar or ribbon, select Tools > Settings. In the settings window, select “Response Device” from the left side. This will bring up the settings for your response receiver.
Things to double check before you run your presentation: |
What channel I should be using for my class?
We have assigned each general classroom its own even-numbered channel. The podium in each classroom should have the channel number marked on it. Otherwise, the complete list can be found on our ITS website at: http://its.uiowa.edu/support/srs/classroomchannel.shtml
If your class is on the west side of campus or part of the professional colleges, you will need to check with your instructor or your local IT support. We did not assign channels to the classrooms on the west side of campus, as we have been letting the professional college handle their own clicker channel assignments.
What channel should I use if I’m using the Clickers for a few classes and not
the whole term?
You can either use the channel that has been assigned to the classroom, assuming you are using a general assignment room. Check with our website to find out the channels for those rooms.
Otherwise, to prevent interference with pre-assigned channels, you can use either odd-numbered channels or channels 01-09 and 80-82. For the single digit channels, you must enter the zero first when programming the ResponseCards.
Where should I put the receiver?
The ResponseCards and receivers rely on wireless technologies, so they do not require direct line of sight. You can plug them into any available USB port on your computer. The effective range of a ResponseCard RF is about 200 feet (60 meters). A single receiver is sufficient for up to 1000 ResponseCards. When the receiver is connected, the participant has to simply press the number or letter on the ResponseCard to send a response.
How do I get a receiver for the term? Can I get extra receivers for lab or discussion sections? What if I’ve lost my receiver?
At the beginning of each term, Lora McKee Anderson with ITS Instructional Services will check out receivers to instructors using clickers in their classes. At the end of the term, receivers need to be returned to ITS. If you know you will need extra receivers for lab or discussion sections, please let us know and we can give you as many as you need.
Please contact Lora McKee Anderson to report missing receivers. We are planning to coordinate a lost and found with the ITS Helpdesk. Contact them to check if they have found any receivers. Additionally, if you find any lost receivers or clickers, please return them to the ITS Helpdesk.
My receiver stops working in the middle of my presentation.
You will need to disable USB Power Save. To do this in on a Windows XP computer:
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| For Windows Vista: | |
1. Go to Control Panel 2. Click on Power Options 3. Under which ever power plan your computer is running on, click on "Change plan settings" |
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4. On the next window, click on "Change advanced power settings" (blue arrow) 5. Open the "USB settings", then the "USB selective suspend settings". Make sure it is disabled. (red arrow) |
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Hardware – ResponseCards: |
Which response devices are compatible with the TurningPoint software on campus?
The University of Iowa has adopted the ResponseCard RF as the standard keypad for use by the students. This is the keypad that will be made available to the students through the bookstore.
Turning Technologies also provides a wide range of similar devices, such as the ResponseCard IR, ResponseCard XL, and ResponseCard XR which are also suited for use with TurningPoint. If you have any questions concerning any of these other devices, please contact Lora McKee Anderson with ITS Instructional Services.
Why might a ResponseCard not work?
Make sure the ResponseCard’s batteries are not dead. When you press a button, the LED light in the upper left corner should light up. If it does not, you will need to change the batteries. The ResponseCard takes two watch batteries (Number: CR2032).
| If none of the ResponseCards are working, check to make sure that polling is set to “Response Devices” and not “Simulated Data” in the pull-down menu on the toolbar or tool ribbon. |
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Also, check to make sure that the software sees your receiver. Go to Tools > Settings and highlight “Response Device” on the left. Under “ResponseCard Channels,” you should see a serial number listed next to “Receiver:” If there is no number, unplug the receiver and reinsert it. Give the software a moment to recognize the receiver. The serial number should appear next to “Receiver:”.
Double check the receiver’s channel number. Make sure the ResponseCards are set to the same channel. Follow the steps below to change the channel on either your receiver or on a ResponseCard. Note: the new Clickers have a "Ch" button instead of the "Go" button on the older clickers.
To change the channel on the response receiver:
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To change the channel on the ResponseCard:
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Where can I get clickers if I want to use them for a single class or a short period of time?
If your department does not have a set that you can use,contact Lora McKee Anderson with ITS Instructional Services to arrange for a short-term loan of keypads. She can also make arrangements for extra receivers for lab sections or discussion sections.
We can arrange to loan you a couple of keypads if you want to run tests in your office. But you can also use “Simulated Data” to test your polling slides. This option is found in a pull-down menu on the TurningPoint toolbar or ribbon, depending on your version of PowerPoint.
What if a student has lost their ResponseCard?
We are working to organize a ResponseCard lost and found with the ITS Helpdesk. We ask that any lost keypads be turned in to either the nearest departmental office or the ITS Helpdesk. Students will then be directed to the ITS Helpdesk to pick up their lost keypad.
How do students register their ResponseCard? What if I don’t have an ICON site for the class?
Students should be directed to the following site: http://icon.uiowa.edu/support/int/tt/clickerid.php. This will facilitate the creation of participant lists for classes, which you will be able to download from your ICON site prior to the beginning of class. You should mention this website on your syllabi. Students will also receive notice of the site when they purchase their keypads through the bookstore.
Make sure students are using the right number to register. The bookstores are placing used stickers on the back of clickers, which is hiding the device's ID number. Students need to peel this off and use the number underneath to register.
If you do not have an ICON site, you will need to make advanced arrangements with us to set-up registration and participant list creation ahead of time. If you have a small class, you are more than welcome to create your own participant lists using the Participant Wizard and an Excel spreadsheet for use with TurningPoint.
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Turning Point: |
How do I set an answer as correct? |
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Microsoft Office 2003
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Microsoft Office 2007
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How do I set an answer as correct using the Mac? (2 options)
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Why can’t I see the Correct Answer Indicator?
If you do not see the Correct Answer indicator after adding it to your slide, check to make sure you have specified a correct answer for the question. Set the correct answer and try reinserting the indicator.
I have data from a previous session on my slides. How do I clear data from a session or a slide?
| From the TurningPoint, select the Reset menu, and then select Session, All Slides or Current Slide from menu, depending on what you wish to clear. Be sure to clear your Session before you being your presentation. |  |
How do I save a session once I’m done with my presentation?
| From the TurningPoint toolbar or ribbon, select the Save Session button, which looks like a disk. A window opens allowing you to select a file name and location. You can also save your presentation through PowerPoint, which will retain the chart objects with corresponding results. |  |
Save the file in the Sessions folder, located at My Documents\TurningPoint\Sessions.
This is the default location for saved sessions, as well as participant lists. We recommend saving to the local drive first, then copying the session file to a USB or network drive to take with you.
Can I create a presentation at home and present it in class?
| Mac to PC –Yes, no changes will be necessary. |
PC to Mac –Yes, with use of compatible features. |
| Office 2003 to Office 2007 –Yes, no changes will be necessary. |
Office 2007 to Office 2003 –Yes, be careful of the slide design. Some designs in 2007 use word art for titles. This will cause TurningPoint slides not to function properly. |
TurningPoint is saving my sessions to the local drive (C:\Users\your user name\Documents\Turning Point\Sessions). Are they accessible to other professors or students?
No. That is your local drive on that specific computer. If you’ve logged in using your name, then only you will be able to access those files on that computer. We recommend you save your session files to the local drive first, and then drag any files to your network drive or USB drive. Please note that the local drive it wiped weekly, so you need to make sure to take your files with you.
I don’t want to display the charts in my presentation; what do I do?
If you do not wish to display the chart in your presentation, you can set the presentation to Review Only. This will keep the charts from populating during the presentation however you will still be able to see them in thumbnail view. You will also have the option of returning to the slide to reveal the chart during presentation if you decide to reveal the results to your audience.
On a PC:
- Select Tools from the TurningPoint toolbar.
- Select Settings.
- Select Presentation.
- Make sure the All Settings radio button is marked.
- On the right hand pane, scroll to Chart Options.
- Scroll to Review Only.
- Change to True.
- Select Done.
Otherwise, you can drag the chart object off the slide. If it is not on the slide, it will not be displayed during the slide show. However, you will not be able to go back and review the chart later in your presentation. But, this option will work on both a PC and a Mac. You will still be able to retrieve the chart if you would like to keep it with your presentation.
How do I change my chart colors?
TurningPoint does allow you to modify the colors displayed on your chart.
- Select Tools from the TurningPoint toolbar or ribbon.
- Select Settings.
- Select Presentation.
- Make Sure the All Settings radio button is marked.
- On the right hand pane, scroll to Chart Options.
- Select Chart Colors.
- Select User Defined.
- Select the color next to Chart Color 1.
- Select a new color from the pop up box.
- Repeat steps 8 and 9 until you have completed your color changes.
- Click Apply All.
- Click Done.
When running the presentation, why don’t the graphs appear unless I advance to the next slide and then go back?
The animations in the charts vary between Office 2003 and Office 2007. It is likely that Microsoft Office has been upgraded since TurningPoint was installed. Uninstall TurningPoint, and then reinstall it.
3D charts are a new feature to TurningPoint, and we have noticed that they will occasionally advance to the next slide and not return to the original polling slide. Just be aware of this if you choose to use 3D charts. Note: These charts also require the latest version of Flash player.
TurningPoint is not working. It comes up with an error about not detecting any response devices.
Make sure you do not have TurningPoint Anywhere open. You can only run either TurningPoint (from within PowerPoint) or TurningPoint Anywhere. You cannot run both at the same time. If you are running both programs, close both, then re-launch TurningPoint, which will auto-launch PowerPoint.
I don't see my TurningPoint sidebar window in PowerPoint 2007. How can I turn it back on?
If you do not see your sidebar window, you can go to Tools > Enable Settings Pane. It is located towards the bottom of the tools menu. This will turn the sidebar back on.
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I'm using a Mac and TurningPoint 2008 won't work with my Mac Office 2008.
TurningPoint 2008 software is only compatible with Mac Office 2004. One way around this is to run TurningPoint AnyWhere on top of Mac PowerPoint 2008.
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Participant Tracking and ICON Integration: |
How do I track responses from participants?
Create a Participant List in TurningPoint and then use the Participant Monitor to view the responses from each participant. You can either create a Participant List using the Participant List Wizard, which will allow you to import an existing file, such as one created in Excel.
To select a participant list, use the Participant List pull-down menu. In PowerPoint 2003 it is located on the toolbar, and in PowerPoint 2007, it is located on the right side window.
Participant lists for specific classes will be available for download through your ICON site for the class. These files will be in the proper format for TurningPoint. Simply save the file into either the default participant list folder (C:/ users / your user name / documents / TurningPoint / Participants) or somewhere you will be able to find it in order to import it through the Participant menu (shown below, left). Note: Participant lists saved in the default location will automatically appear in the Participant List pull-down menu (shown below, right).
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What does "Download clicker roster" mean and why is it on my ICON site?
In order to integrate the student response system ("clickers") with ICON and simplify the creation of participant lists for tracking students, we've added the download roster link. This will allow you to quickly download the most current participant list for use in your courses requiring clickers. The file that is downloaded can be imported into TurningPoint in order to track student responses.
I've downloaded my clicker roster. Now what?
We recommend that you save the most current version of your roster to a thumb drive or network drive, so you always have access to it. Once you are in your classroom, you can chose to copy the participant list file into the participants folder in the Turning Point folder (C:/ users / your user name / documents / TurningPoint / Participants) or you can chose to import the list off your drive by going to Participants > Import Participant List on the TurningPoint toolbar in PowerPoint.
Once you have done this, your participant list will show up on the pulldown menu (see image above). Before your run your presentation, you will need to select your list from this menu in order to track student responses.
TurningPoint will not load my participant list. It says I have duplicate device IDs.
TurningPoint will prevent you from running a presentation with duplicate IDs. You will usually get duplicate IDs if a student hits the wrong key by mistake, as some ID numbers are similar. Also, the bookstore is putting sales stickers on the back of used clickers. Some students are using the number found on these labels as their device ID rather than the device ID found under the sticker. Make sure the students are removing these labels and looking at the Turning Technologies sticker underneath to find their device ID.
If you have duplicate IDs, you can easily fix them before running your presentation. When it asks if you want to edit your pariticpant list, select 'Yes'. This will open up a window displaying the device IDs, hawk ID, and the student's name. Any duplicate IDs will be highlighted in yellow. You should be able to find the students involved and have them let you know if the ID is correct. If not, you can make the necessary changes, and then save the participant list before running your presentation.
What happens if I forget to load my participant list before running a session?
TurningPoint will allow you to link the participant list after the fact if the original session was run using the Auto setting for the participant list. You have to make sure to use Auto and not Anonymous. These options are also found under the Participant List pull-down menu (either in the toolbar in PowerPoint 2003 or on the right side window in PowerPoint 2007). For PDF instructions on this process, please click here.
- Select Continue Prior session from the TurningPoint toolbar.
- Select the session.
- Select the desired list from the Participant list choices.
- Save the session with a new name.
- This will add the list to the newly saved session.
Remember: You need to be running in Auto mode, and not Anonymous. This setting is found in the participant list pull down menu.
What if I don’t use ICON or have an ICON site for the class? How can I get my participant lists?
If you do not have an ICON site, you will need to make advanced arrangements with us to set-up registration and participant list creation ahead of time.
Why do I have an extra participant on my list? Why does it have all that information?
Due to certain D2L requirements, we needed to insert a fake participant into your participant list to facilitate the exporting of your results into your ICON gradebook. Please do not delete this fake participant from your list. It provides the necessary information that will allow the D2L gradebook to recoginze your collected data. Note that you will need to account for this "extra student" in your gradebook. This is a temporary work-around and by spring term, we will have solved this issue.
Can I export my results into ICON?
Yes, you can. For more information on that, please click here. But you will also need the D2L Iowa export scheme, which you can download off our website.
Please note that the process is currently only supported by TurningPoint on the PC. If you use TurningPoint AnyWhere, you will need to use TurningPoint to export your results, just use the session file you saved out of TurningPoint AnyWhere. Also, this export scheme is currenly not supported on a Mac. You will need to either find a PC to use to export your results or arrange to remote access ITS's virtual Windows desktop. Contact Lora McKee Anderson for more details.
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Turning Reports: |
How do I make a report with the data from my session?
TurningPoint enables you to create several types of reports through Turning Reports. To launch Turning Reports, you can either go to Tools > Reports or double-click on your session file. This brings up the Reports window.
- In the "Sessions" tab, select the session you want to generate reports from. You can import sessions using the folder icon in the upper left corner.
- Select the "Reports" tab.
- Check the boxes next to the reports you wish to generate (see red arrows below). You can generate multiple reports at once, but it will take a little time depending on the number you are generating.
- Click "Generate Reports" in the lower right corner. TurningPoint will generate reports and open them automatically in Excel or Word, depending on which reports were chosen.
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Turning Reports is not exporting my results to Excel or Word.
To export a report, you must check the box next to the reports you wish to export (see red arrows above). Simply highlighting the name of the report is not going to work. You can check multiple boxes to export several reports at once if necessary. If it still does not work, try closing Excel or Word.
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Exporting results into ICON using D2L |
Will I be able to integrate my reports with the ICON gradebook?
You will be able to. For a step-by-step instruction of how to export your results and import them into ICON, please follow this link to our ICON integration webpage. For a printable PDF version of the instruction, click here. Please note that this is a TurningPoint on PC only process. TurningPoint AnyWhere and TurningPoint on a Mac do not support the D2L export scheme at this time. We are working on fixing this issue. Any questions, please contact Lora McKee Anderson at 335-5543 or email: clicker-support@uiowa.edu
I need to get the D2L Iowa export scheme in order to export my results into ICON. Where can I get that file?
You can get that file off the Downloads section of our website. It can be found in the navigation on the left side of the screen or by clicking here. Please note that the file is downloaded in a zipped folder. You will need to extract the file and save it into My Documents/Turning Point/Export Schemes.
I've downloaded the D2L export scheme file, but it is still not showing up on my list of export schemes when I go to export.
If you downloaded the export scheme file off our website, it was saved in a zipped folder. You will need to make sure you extract the .tpx file from that folder and copy it into My Documents/Turning Point/Export Schemes. Make sure you are copying the .tpx file and not the whole folder it is in (either zipped or extracted).
If you have the "D2L Iowa.tpx" file in the correct folder, try closing down PowerPoint and TurningPoint and relaunching both using the TurningPoint icon.
I'm running TurningPoint on my Mac. Will I be able to export my results into ICON?
No. Currently, TurningPoint for Mac does not support export schemes. You will need to make arrangements with ITS to remote access our virtual Windows desktop, which will allow you to export your results out of TurningPoint. Once you export the results file, you will be able to copy that back onto your Mac to import your TurningPoint results into your ICON gradebook. Please contact Lora McKee Anderson with ITS for further information.
However, once you have exported your results from TurningPoint, you will be able to use your Mac to upload the results file to your ICON gradebook.
If you are having issues importing your results into ICON, here is something to double check:
If you are having issues importing your file into ICON, check and make sure the text file you are exporting from TurningPoint is in the proper format. Two common error messages you might receive when importing your grades into ICON are: "File not readable" and perhaps "Imported file has too many comma-delimited columns." If you get these or similar messages, chances are that some element in your exported text file is missing. Even an accidentally delete comma will cause issues.
The text file should resemble the image on the right. It should list each students Hawk ID, last name, first name, the points they received, and then end with #. Each of these elements should be separated by a comma. |
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| The first line should be as shown, except that you can exchange the "TP" for what you would like the name of your grade item to be. Be sure not to delete any of the commas separating the pieces of information. Also make sure to get rid of the extra ,0,# after the word "Indicator." |
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Turning Point Anywhere: |
What is TurningPoint AnyWhere?
| TurningPoint AnyWhere is a stand-alone application designed to allow for polling without the specific use of PowerPoint. You can use TurningPoint AnyWhere with such programs as Word, Keynote, .pdf files and web pages to poll your audience on the content. |  |
Do I need a receiver to use TurningPoint AnyWhere?
Yes, you will need to use a Turning Technologies receiver with TurningPoint AnyWhere.
What is a Question list? How do I create a Question list?
A Question list allows you to present questions to your audience created in TurningPoint AnyWhere instead of opening another application. You can prepare your questions ahead of time, rather than creating them on the fly during your presentation.
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Mac
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Am I able to create participant lists with TurningPoint AnyWhere?
Yes. To create a participant list, follow the listed steps. You can also import lists created in Excel or in TurningPoint.
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Am I able to use participant lists that I have created with TurningPoint with TurningPoint AnyWhere?
You are able to use lists created with TurningPoint 2008 in the .tpl format with TurningPoint AnyWhere.
How do I add a correct answer indicator to my questions?
| PC When creating the question list, check the box that states "Display a checkmark next to correct answer(s) after polling closes", located above the area where you input the answer text. If you wish to include a correct answer indicator with all questions, please select the Apply to all button. |
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| Mac When creating a question list, to add a correct answer indicator, check the box to the left of "Show correct answer indicator(s)". |
Note: This does not apply to questions created on the fly during your presentation.
Does TurningPoint AnyWhere save reports in an Excel format?
No, TurningPoint AnyWhere saves files in either HTML, CSV or PDF (Mac only) format. A CSV file is a text only file that can be opened in Excel.
Can I import my TurningPoint AnyWhere results into ICON?
Yes, however, you must use TurningPoint to export your results. When you finish your session in TurningPoint AnyWhere, save your session file. Next, you will need to close TurningPoint Anywhere and launch TurningPoint, which will open PowerPoint. Go to Tools > Session Management > Export Session Data. Now select the session you just saved out of TurningPoint AnyWhere. To complete the export process, follow these instructions.
TurningPoint Anywhere is not working. It comes up with an error about not detecting any response devices.
Make sure you do not have TurningPoint open within PowerPoint. You can only run either
TurningPoint (from within PowerPoint) or TurningPoint Anywhere. You cannot run both
at the same time. Make sure TurningPoint is not also running within PowerPoint. If
you wish to run PowerPoint without running TurningPoint, use the PowerPoint icon to
launch the program and not the TurningPoint icon.
I'm unable to access the showbar during my Keynote presentation. What do I do?
TurningPoint AnyWhere does support the use of Keynote as a presenting application. To bring the showbar to front, follow the steps below.
- From the Menu Bar click Window
- Select Bring All to Front
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PowerPoint: |
I’ve opened PowerPoint, but I cannot find the TurningPoint toolbar or ribbon.
| To get the TurningPoint toolbar or ribbon, you need to double-click on the TurningPoint icon to launch TurningPoint, which will automatically launch PowerPoint. Do not open PowerPoint by itself; it will not automatically start TurningPoint. |  |
What are the differences between running TurningPoint in PowerPoint 2003 and PowerPoint 2007?
In terms of function, there is little difference between the two versions of PowerPoint. There are some formatting issues and text styles that do not translate well from PowerPoint 2007 into the 2003 version. However, the biggest difference is the PowerPoint interface. While the 2003 version relies on horizontal toolbars, the redesign for the 2007 version turns these toolbars into a combination of tabs and “ribbons”.
In 2003, Turning Point will have its own toolbar underneath the regular PowerPoint toolbars. In 2007, you will need to click on the TurningPoint 2008 tab to display the ribbon. The order and function of the items is really the same between 2003 and 2007. In PowerPoint 2007, there is an additional window that opens on the right side of the screen which provides a shortcut to the settings menu and allows you to easily mark demographic slides and correct answers.
| Below is the TurningPoint toolbar in PowerPoint 2003 |
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| Below is the TurningPoint ribbon and sidebar in PowerPoint 2007. |
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I don't see my TurningPoint sidebar window in PowerPoint 2007. How can I turn it back on?
If you do not see your sidebar window, you can go to Tools > Enable Settings Pane. It is located towards the bottom of the tools menu. This will turn the sidebar back on.
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Am I able to convert my existing PowerPoint slides in to TurningPoint slides?
Yes. To convert existing PowerPoint slides, confirm that the slide is in Title/Text layout for Office 2003 or Title/Content layout for Office 2007. Select Insert Object from the TurningPoint toolbar. Select Chart from the drop down menu. This will insert a chart into your existing slide converting it into an audience response slide.
Can I create a presentation at home and present it in class?
| Mac to PC –Yes, no changes will be necessary. |
PC to Mac –Yes, with use of compatible features. |
| Office 2003 to Office 2007 –Yes, no changes will be necessary. |
Office 2007 to Office 2003 –Yes, be careful of the slide design. Some designs in 2007 use word art for titles. This will cause TurningPoint slides not to function properly. |
Any known issues with Office 2007?
•External hyperlinks cause Office 2007 to become unstable.
–Open links before starting presentation and use Alt + Tab to toggle between presentation and web site.
•Animations may become out of order.
–Verify Service Pack 1 is installed.
–Complete animations on a slide before exiting.
•Exit animations change to entrance animations.
These are known issues reported to Microsoft and are awaiting hot fixes to correct them.
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Running TurningPoint on a Mac: |
I'm using a Mac and TurningPoint 2008 won't work with my Mac Office 2008.
TurningPoint 2008 software is only compatible with Mac Office 2004. One way around this is to run TurningPoint AnyWhere on top of Mac PowerPoint 2008.
If I create a presentation on my Mac, do I have the ability to run in on my PC?
Yes, if you save the presentation using PowerPoint you can run it on either Mac or PC. To save the presentation, select Save from the PowerPoint toolbar. Note: There will be some formatting and graphic elements that do not translate between Macs and PCs. Make sure to open your presentation ahead of time to check for these issues before your presentation.
I have Boot Camp or VMware on my Mac so that I can run Windows. Can I run TurningPoint from the Windows side of my Mac?
At this time, it is not recommended that you run TurningPoint using Windows on a Mac. There are issues with the stability of the USB connection with the receiver. If you have a Mac, we recommend that you run TurningPoint with Mac Office 2004, or if you have Office 2008, then you use TurningPoint AnyWhere on top of your presentation.
Can I import a participant list I created in Excel on my Mac?
TurningPoint for Mac does not support importing a participant list from Excel.
How do I set an answer as correct using the Mac?(2 options)
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How do I increase/decrease the amount of time on my countdown timer on my Mac?
Once you have inserted the countdown timer, press control and click. Select Change Timer Limit from the menu. A dialogue box will open prompting you to change the time limit. You also have the ability to change this using your Tools menu under Settings--Response Reminders.
When I make changes to my slide charts, I don't see them update automatically on my Mac, how do I see my changes?
You can view the changes to your TurningPoint charts by refreshing the slide using the Refresh icon on the toolbar.
I don't see my TurningPoint showbar after starting my presentation using the PowerPoint toolbar on my Mac.
The presentation must be started using the Start Show icon from your TurningPoint toolbar to run successfully on the Mac.
The polling doesn't open automatically on my Mac. How do I start/stop polling?
Polling is started/stopped using the Open polling / Close polling buttons located on your show bar.
How can I export my results for integration with my ICON gradebook?
At this time, TurningPoint and TurningPoint AnyWhere on a Mac do not support the necessary export scheme for integration with ICON. We recommend you use a PC to export your results or contact Lora McKee Anderson about remote access to ITS's virtual Windows desktop. However, once your results are exported out of TurningPoint, you can use your Mac to import them into ICON.
I have Mac Office 2004 and 2008 installed, but I get AppleScript error 2741 when trying to run my reports.
Open Excel in Office 2004 before running the report. Once Excel 2004 is open, run the report from the TurningPoint toolbar.
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Software Installation & licensing: |
Do I need to install TurningPoint? Where can I get the software?
TurningPoint and TurningPoint Anywhere should be installed on most of the campus classroom computers. If you will be building polling questions in either program on your office computer or laptop, the software is available for download from the ITS Clickers website. The software is also free to download from the Turning Technologies website, just submit your email and affiliation. Website addresses provided below:
http://its.uiowa.edu/support/srs/downloads.shtml
http://www.turningtechnologies.com/responsesystemsupport/downloads/
Note: You will need administrator privileges to install the software. If you need to install software onto your office computer, please contact ITS.
Why can’t I install TurningPoint?
You must be the local administrator to install TurningPoint for the first time using the administrative username and password. If you are having issues, please contact ITS.
Where is my product serial number (activation code)?
The product serial number (activation code) is located on a label inside the ResponseCard Kit. If you are running Turning Point on any of the campus classroom computers, you do not need to worry about needing a serial number.
Do I need a license to use the software on multiple machines?
You do not need a license to install and author content using TurningPoint on multiple machines. TurningPoint software is available for download at www.turningtechnologies.com free of charge or on our ITS website at http://its.uiowa.edu/support/srs/downloads.shtml.
Why am I getting the message that indicates my receiver is not licensed to work with TurningPoint?
If you have upgraded your software from TurningPoint 2006 to TurningPoint 2008, you will need to upgrade your receiver with a 2008 license code. Please call Customer Support at 1-866-746-3015 for further information or contact Lora McKee Anderson with ITS.
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Miscellaneous Questions: |
I am trying to import my questions from Word using the TurningPoint parser, but it is not working.
Make sure you close Word before using the parser. We have had instances where TurningPoint and PowerPoint will freeze if you try to import your Word file through the parser while Word is still open.
Also, make sure your Word document is in the proper format. The questions need to be formatted as "Heading 1" and the choices need to be formatted as "Heading 2". The choices should not be bulleted.
My saved session does not have any data in it. What can I do?
If anything is not working right, it never hurts to reset your settings back to the default settings. There is a button in the lower left corner of the settings window that will allow you to do this.