The mission of Telecommunication & Network Services (TNS) is to advance collaboration, knowledge, learning, and research by providing a reliable communications infrastructure and delivering effective communication services.
TNS provides the following services and infrastrucure support to the University:
| Service | Description | Automated Call Distribution (ACD) | Designed for advanced call routing, typically used for main departmental incoming lines, or in call centers. Distributes calls in a pre-programmed manner to multiple stations, enables caller queues, and provides real-time and historical call data. |
|---|---|
| Cable TV | Campus cable TV distribution |
| Campus Data Network Connectivity | ITS provides the Ethernet data networks (e.g. ClassNet, ITCnet, Voicenet) that connect the campus community. We also provide Internet, Internet2 and peer to peer connections with private and public orangizations. |
| Campus Wireless Network Service | Wireless data networking on the UI campus |
| Telephone Service | Voice, fax, modem, virtual, and ISDN lines, desktop telephones and wall telephones for campus phone services. |
| TNSConnect | Billing and Reporting for ITS Service |
| Voice Mail | Includes voice mail for individual campus users, departmental voice mail, and customized “trees” that provide menu-driven options. |