Telephone And Voice

Telecommunication and Network Services provides telephone service throughout The University of Iowa's main and Oakdale campuses, Residence Services, and University Apartments. We also integrate with the Public Switched Telephone Network to make services available to off-campus locations. This does not apply to the UIHC telephone system. For UIHC help please call 6-3522

Service Requests

General Information

  • Voice: 335-2945
  • Fax: 335-2951

Billing Information

Billing is handled through the TNSConnect System

Directory Assistance (University Information Only)

  • On Campus: Dial 0

Directory Assistance - Off Campus (Also see Directory Assistance On-line)

  • Off-Campus: 335-3500
  • Hospital Information: 356-1616

Collect and Third-Party Calls

  • All University telephone numbers are automatically blocked from receiving third party calls billed to a University telephone number. (A third-party call is a call made from one telephone but billed to a telephone number other than the called number.)
  • All University telephone numbers are automatically blocked from receiving incoming collect calls. (Calls placed through an operator and billed to the telephone number called). These types of calls are allowed by exception only. If your department has a need to receive such calls, the restriction can be lifted by contacting Telecommunication & Network Services at 335-2945.
  • The phone system allows outgoing collect or third party calls billed to phones that are not on the University telephone system.

Conference Calls

Currently campus phones have the ability to conference 3 parties into one conversation directly without operator assistance, pre-arrangement, or additional cost. For instructions on setting these up, you may access telephone-specific user guides at http://its.uiowa.edu/tns/voice/guides/. Information on Conference calls with more parties is available at: http://its.uiowa.edu/tns/voice/confcalling.shtml

Text Telephone

Relay Iowa, all relays

  • Text Telephone users: 800-735-2942
  • Voice users: 800-735-2943

University, Intra-Campus Relays

  • Business/Academic use only: 335-2860

UIHC Telecommunications Services

  • Call 356-1915