On Tuesday, May 15th, 2012 Elluminate Live! was upgraded to Collaborate.
There are no major changes to the most common tools that exist in the current version of Elluminate. The interface has been greatly improved and streamlined. Because Elluminate, Inc., was purchased by Blackboard the name of this version has changed to Collaborate.
Collaborate can be accessed by using the same URL, https://globalcampus.uiowa.edu/, as well as the integration in ICON.
New features include:
- Redesigned user experience: access to common tools, audio/video combined, drag & drop content loading
- Improved keyboard navigation and screen reader support for instant messaging
- Single-click launch of web conference session from instant messaging session
- Dynamic whiteboard content reusable across the platform Shared content improvements (embedded HTML content in chat area/web tour)
Online support is available at Blackboard Collaborate Technical Support and the ITS Instructional Services Webconferencing support page.
Contact the ITS Help Desk at email@example.com or 319-384-4357 with any questions.
Blackboard Collaborate Knowledge Base
Knowledge Base Links
|System Requirements||ICON/Online Rooms||User Login|
|Audio/Video||Session Recording||User Management|
|Web Tour||Discussion/Chat||Desktop/Application Sharing|
|How Do I...? / FAQ|
- What's New
- Service-Related Announcements
- Users Having Problems Accessing Meetings
- Which version of Java should I use for my 64-bit Windows system?
- Apple, Java SE 6 Update 4
- Collegiate and Departmental Contacts
- Getting Started with Collaborate
- Recommended microphones, headsets, cameras
- Training Materials
- How Do People Use Collaborate
- Collaborate Meetings
- Collaborate Recordings
- Collaborate Publish and Plan
- Firewall, Proxy Settings, and SSL Information
- Further Questions
Web conferencing is supported using Collaborate a virtual meetingware product that allows moderator-led internet-based elearning and collaboration with options for full duplex audio, sharing PPT presentations, instant messaging, application sharing, breakout rooms, recording sessions for later playback and more.
On May 15, 2012, the University of Iowa's webconferencing service - Elluminate Live! - was upgraded to Blackboard Collaborate version 11. Detailed documentation and training for version 11 is available at Blackboard Collaborate On-Demand Learning Center.
To see a list of available Collaborate training classes sponsored by The University of Iowa, visit the ITS Training website.
Users Having Problems Accessing Meetings
If you are having problems connecting to Collaborate meetings that you were able to connect successfully to at some point and optionally using the University of Iowa's VPN allows you to successfully connect to the meeting, please try the following:
Which version of Java should I use for my 64-bit Windows system?
32 bit operating systems require a 32 bit JVM. 64 bit operating systems require a 64 bit JVM. See the Collaborate Support site for more information.
Apple, Java SE 6 Update 4
NOTE: The latest Java update from Apple, Java SE 6 Update 4, has modified the association between JNLP files and Java Web Start. A couple of examples are:
- You may find your session opening with another application like Elluminate Publish!
- You may find that the usual JNLP icon on your desktop is blank and the program used to open the file cannot be found.
- Open any Collaborate session available to you such as this Collaborate test meeting.
- If the JNLP file opens in anything other than an Collaborate session:
- Save the file to your desktop with a jnlp file extension, e.g. Meeting.jnlp
- Right click or Control click on the JNLP file.
- Select "Open With -> Other".
- In the "Choose Application" window, browse to either "Devices" or "Macintosh HD/System/Library/CoreServices/Java Web Start.app".
- Check the box for "Always Open With".
- Click the "Open" button.
Apple OS 10.8 (Mountain Lion) - 12-October-2012
If you get the message that you need to enable "Web Start applications" when you try to launch a Blackboard Collaborate session, view this page for step-by-step instructions on how to enable Java Web Start.
Interested users in these campus units, please contact your Blackboard Collaborate support person.
|College of Business||
|College of Education||Evans Ocholafirstname.lastname@example.org|
|College of Engineering||
|College of Law||Robert Ramseyemail@example.com|
|College of Nursing||
|College of Medicine||
|College of Pharmacy||
Pharmacy Help Desk
|College of Public Health||
|Division of Continuing Education||
|University Hospitals & Clinics||Ed Nealsonfirstname.lastname@example.org|
|University Libraries||Sue Julichemail@example.com|
|All others units:||ITS-Help Deskfirstname.lastname@example.org|
To use Collaborate requires Java Web Start to be installed.
(Java Web Start is a framework developed by Sun Microsystems which allows application software for the Java Platform to be started using a web browser. For more information see Sun's Java Web Start product page.)
|Individuals||GlobalMedia AMH-300 headset
|Medium-sized conference rooms||DUET Speakerphone by Phoenix Audio Technologies||~$140||Main strengths: acoustic echo cancellation, line echo cancellation,noise suppression. Also, allows a person to join the audio portion of the Collaborate session using a standard phone.|
|Large conference rooms||Quattro2 by Phoenix Audio Technologies||~$430||Includes: 4 microphones, 4 speakers, 5 echo cancelers, proprietary Beam Forming Array algorithms, Voice Activity Detectors, De-reverb, Steady State Noise Attenuators, and Dynamic Signal Compression|
|Note: If you find your USB microphones do not always work immediately in an Collaborate Session be sure to plug-in your USB microphone or headset prior to joining the Collaborate session.|
Collaborate supports 24 Bit RGB Color, compressed video format, Direct X video support and high end cameras such as FireWire Sony Camcorders.
To learn more about Collaborate, visit Collaborate's Resources page which contains several recorded demos.
People use Collaborate to have meetings rather than physically gathering on campus. Some departments use Collaborate to hold meetings, training events, or conferences that include people across campus, across the country, or around the world. A faculty member used Collaborate to teach students how to use engineering software with the application sharing feature. Because those sessions were recorded, the students could view and listen to the recordings of those sessions at any time.
Holding office hours and TA help sessions is another use of Collaborate. The facilitator, the instructor or TA can be at an Internet-connected computer at any location during the stated hours. Students can connect to ask questions. Questions can be typed or spoken if both people have a microphone attached to the computer. You can share an application and demonstrate how to accomplish some task the students does not understand. With the participant's agreement, you can also take control of the participant's desktop to demonstrate use of an application.
On Global Campus, scheduled meetings and classes are available using the calendar in the upper right hand corner to locate your meeting or page through the meeting by clicking on the page numbers in the lower right hand corner. To join the meeting click on the meeting name. You may need to be logged in to see content that is private.
In ICON, scheduled classes are available in the Online Rooms link.
When you host a Collaborate meeting, you can record what happens during the meeting. People who are interested in the content but could not attend can listen to the recording and see what was shared on the whiteboard or the applications shared during that meeting.
In ICON, when in Online Rooms, click on Archives in the upper left under the main banner to find Collaborate recordings.
Collaborate's Publish provides the ability to play Collaborate recordings while offline or away from your computer. Collaborate's Publish converts recordings to audio or video podcasts so they can be played back using an iPod or other MP3 player. To play full (audio and video) Collaborate recordings while not connected to the Internet, Collaborate's Publish can create a version called Unplugged, which are standalone recordings that play on a desktop computer or laptop. More information on Publish and the software can be found here.
Collaborate's Plan allows a moderator to prepare the content of the web conference ahead of time, such as creating quizzes, preloading whiteboards and multimedia, and creating an outline or list of specific actions that will occur during the conference, etc. Once you have an outline/list, you can associate specific items with tasks to automate those actions within the Collaborate session (e.g. load a quiz, move to the next screen of the whiteboard, create breakout rooms, play a multimedia file, etc.). More information on Plan and the software can be found here.
This information is intended for firewall or network administrators in the event their users are unable to establish a connection to a Collaborate session hosted by the University of Iowa. The information is based on documents found at Blackboard Collaborate's website, http://www.blackboard.com/Platforms/Collaborate/Support/Support-for-Blackboard-Collaborate.aspx.
Collaborate meetings are launched when a user clicks on a link in an Internet browser or email. Clicking the link downloads a small Java Network Launching Protocol (JNLP) file containing the information necessary to connect to a Collaborate session. Java Web Start launches, reads the information in the JNLP file, ensures that the proper Java Resource (JAR) files are in place, and makes the connection to the University Iowa’s Collaborate server,https://globalcampus.uiowa.edu (220.127.116.11). Once this connection has been made it will remain open and transfer all communication using a proprietary protocol called the Collaborative Communication Framework (CCF) that is layered on a TCP transport protocol.
Java Web Start detects the proxy settings used by the default Internet browser on the connecting system and uses the same settings during the connection process. Java Web Start supports most proxy configuration scripts and can detect proxy settings in most environments. If Java Web Start cannot detect the proxy settings, it will prompt to specify them. In this case it will be necessary to manually configure Java Web Start’s proxy settings in order to launch Collaborate. Java Web Start will also prompt for username and password should it encounter an authenticating proxy. For step-by-step instructions on how to configure Java Web Start’s proxy setting, please visithttp://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336 and look for a document under “Proxy Server”.
Firewall and web content filters must allow the download of both JNLP files (or content types) and JAVA application archive (JAR) files. The desktop client system must be configured to allow the download, installation, and execution of JAVA network applications. For step-by-step instructions on configuring your firewall ports to allow access to a Collaborate session, please visit http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336 and look for a document under “Firewall”.
The University of Iowa’s Collaborate server is configured with SSL. This means the login and management activity is all SSL encrypted (so all authentication is secure). In addition, the conference sessions (meetings) themselves are also encrypted. Port 563 is used to send encrypted/secured streams.
- Only authorized clients may connect to a Collaborate Server.
- The connection is always initiated from the client.
- After connection, only the Collaborate server will send data to the client.
Please ensure firewalls and proxy systems allow access to the University of Iowa host https://globalcampus.uiowa.edu and to the following IP address 18.104.22.168.
If you want to use Collaborate or you have further questions, please contact the ITS Help Desk at 4-HELP (4-4357) or email@example.com.
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