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Designed for advanced call routing, typically used for main departmental incoming lines, or in call centers.  Distributes calls in a pre-programmed manner to multiple stations, enables caller queues, and provides real-time and historical call data.

Note: We are no longer installing new ACD groups. We have Skype for Business solutions to replace this system. For more information please visit the Response Groups Frequently Asked Questions page for more information

Getting Help

Contact 335-2949

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General Support Information

Current Status

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Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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