Thursday, February 21, 2019, 9:00am to 10:30am
University Capitol Centre , 2520B
200 South Capitol Street, Iowa City, IA 52240

The target audience for this class is for employees currently using, or will soon begin using, Skype for Business as their telephone service.

Here are the topics we will cover:

  • Basic call handling
  • Making and receiving a call
  • Placing a call on hold
  • Transferring or forwarding a call
  • Voice mail basics
  • Retrieving a voice mail message
  • Recording a voice mail greeting

 

Individuals with disabilities are encouraged to attend all University of Iowa–sponsored events. If you are a person with a disability who requires a reasonable accommodation in order to participate in this program, please contact Mary Grabe in advance at 319-335-6311 or mary-grabe@uiowa.edu.