The target audience for this class is for employees currently using, or will soon begin using, Skype for Business as their telephone service.
Here are the topics we will cover:
- Basic call handling
- Making and receiving a call
- Placing a call on hold
- Transferring or forwarding a call
- Voice mail basics
- Retrieving a voice mail message
- Recording a voice mail greeting
View all available session dates and times, and enroll by logging into Self Service | My Training (under the PERSONAL tab) | Enroll in Courses. Enter ’skype’ in the yellow search box, and choose your session.