The ITS Help Desk is currently hiring enthusiastic students that consider themselves resourceful, good problem solvers, and fast learners. We are looking for people willing to make at least a two-year time commitment, who enjoy working with and helping people, and are ready to learn about cutting edge technology and valuable skills which will be useful in all future jobs.
What we do...
The ITS Help Desk provides computer support to the University of Iowa community over the phone, in person, via email and online chat. We get calls from all over campus with questions that vary from "How do I access UI Wireless" to "How do I simultaneously select cells that are in different sheets of an Excel Workbook?" to "How can I enable file sharing of folders over a network?" just to name a few. Our student staff comprises over half of the support team. Students have opportunities every day to be challenged, learn new things, help customers and co-workers with questions, and interact in an exciting atmosphere.
Students at the Help Desk are given the chance to perform software installations on student computers, learn and test out new applications and operating systems, design web pages for internal and campus-wide use, and are exposed to the top technology available at the University of Iowa.
What your role would be...
Help Desk student consultants have the opportunity to do everything that the Help Desk does, including answering questions over the phone, by e-mail, online chat and helping people who come in to the Help Desk with all their computer and University account needs. Help Desk student consultants also have the opportunity to participate in projects such as software testing, technical documentation, and computer imaging.
We will train you in the various areas that we support, and the knowledge we provide you will be practical and useful in the future. In return, we ask that you bring your knowledge, experience, opinions, resources and ideas about customer service, problem solving, and troubleshooting, and help us to provide the best computer support possible.
What we're looking for...
In general, we're looking for people who...
- Are energetic and enthusiastic about working on and learning about computers
- Have strong communication and customer service skills
- Have strong and varied technical backgrounds in PCs, Macintosh or Linux
- Are about two years or more away from graduation
- Can work 15-20 hours a week (it's possible to work up to 40 hours/week during breaks, though not required)
- Availability in the mornings, over the lunch hour, and weekends a plus
You can apply by filling out the online application form. Notification will be sent to the Help Desk student manager when you complete the application form. We will contact you if there is an open position that meets your qualifications. The selection process will include a criminal background check on final candidates.
The Help Desk is located on the second floor of the University Capitol Centre (also known as the Old Capitol Mall). Find our hours of operation and detailed contact information. If you have any questions about applying for a job at the Help Desk, or the Help Desk in general, feel free to e-mail firstname.lastname@example.org and use JOBS as the Subject, or give us a call at 384-HELP. We look forward to hearing from you.