Status
Phase-Out
Available to
Students
Faculty
Staff
Researchers
IT Professionals
Departments
Fees
There is no charge for use of this service.

Kaltura is a digital media platform that allows users to upload, tag content with metadata, view, browse, and play media assets via easy-to-use video and audio streaming software. Kaltura is integrated with ICON, and can be used to deliver content outside of ICON as well.

**All of our support articles, how-tos, frequently asked questions, etc. for ICON have moved to our new space - https://teach.uiowa.edu/kaltura

 

Migration to UICapture

After reviewing Kaltura's usage data over the past few years, consulting with multiple governance and advisory groups, and conducting a review of technical requirements with several Kaltura users, it was found that features in UICapture (Panopto) can provide similar functionality. UICapture has proven to be reliable, with a higher adoption rate at Iowa and includes video quizzing, captioning, instructor-facing analytics, as well as options for non-academic uses.

On December 28, 2021, the University of Iowa will shut down the central Kaltura service. Video content currently located in Kaltura will be migrated to UICapture. Content from Kaltura will be migrated to UICapture over the fall 2021 semester. Any new audio/video content should be added to UICapture.

For more information, check out Kaltura - Migration to UICapture.

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Start: 
Friday, May 14, 2021 - 11:45am
End: 
Friday, May 14, 2021 - 3:00pm
Updates
Friday, May 14, 2021 - 3:00pm

This issue has been resolved.

Description

Kaltura MediaSpace and the Kaltura integration with ICON (My Media and Media Gallery) are currently experiencing a degradation of service.

Users may see errors or blank elements when attempting to playback content, manage/view course Media Galleries, or interact with embedded content from Kaltura in ICON or elsewhere.

ITS is working with Kaltura Support to resolve this issue.

Services
Last updated: 
Friday, May 14, 2021 - 3:08pm
Start: 
Wednesday, February 10, 2021 - 2:00pm
End: 
Wednesday, February 10, 2021 - 4:15pm
Updates
Wednesday, February 10, 2021 - 4:15pm

This issue has been resolved.

Description

Our Kaltura MediaSpace (https://mediaspace.uiowa.edu/) and the Kaltura integration with ICON (My Media and Media Gallery) are currently experiencing a degradation of service. We are working with Kaltura Support to resolve this issue.

At this time you may see errors when attempting to upload new content to Kaltura, manage/view course Media Galleries, or interact with embedded content from Kaltura in ICON or elsewhere.

Services
Last updated: 
Thursday, February 11, 2021 - 7:58am
Start: 
Monday, November 23, 2020 - 5:00pm
End: 
Wednesday, November 25, 2020 - 9:30am
Updates
Wednesday, November 25, 2020 - 9:45am

This issue has been resolved.

Description

Kaltura is experiencing an issue where captions/transcripts are unavailable for some content. We are working with Kaltura Support to resolve the issue as quickly as possible.

Please contact the ITS Help Desk if you have a video hosted in Kaltura ("My Media" / "Media Gallery" in ICON or Mediaspace) that you expect to have captions, but the captions are not working properly.

Services
Last updated: 
Wednesday, November 25, 2020 - 9:38am
Start: 
Saturday, November 21, 2020 - 11:00pm
End: 
Sunday, November 22, 2020 - 2:00am
Description

Kaltura will be performing scheduled maintenance. No service interruption is expected.

Services
Last updated: 
Sunday, November 22, 2020 - 2:00am
Start: 
Wednesday, November 18, 2020 - 1:00am
End: 
Wednesday, November 18, 2020 - 6:00am
Updates
Wednesday, November 18, 2020 - 8:30am

This issue has been resolved.

Description

Our Kaltura MediaSpace (https://mediaspace.uiowa.edu/) and the Kaltura integration with ICON (KAF) are currently experiencing a degradation of service. We are working with Kaltura Support to resolve this issue.

Services
Last updated: 
Wednesday, November 18, 2020 - 8:26am
Start: 
Saturday, October 31, 2020 - 10:00pm
End: 
Sunday, November 1, 2020 - 1:00am
Description

Kaltura will be performing scheduled maintenance. No service interruption is expected.

Affected services:

  • REACH captioning
  • Upload speed and processing
  • Transcoding
  • Import
  • Live
  • Analytics
  • Playback
  • Kaltura API
  • Kaltura MediaSpace
  • Documentation
  • Customer Care Platforms
Services
Last updated: 
Sunday, November 1, 2020 - 1:00am
Start: 
Monday, August 24, 2020 - 8:00am
End: 
Tuesday, October 20, 2020 - 9:45am
Updates
Tuesday, October 20, 2020 - 9:45am

The issues have been resolved.

Thursday, September 17, 2020 - 4:45pm

Kaltura (My Media / Media Gallery in ICON and Kaltura MediaSpace) continues to experience intermittent outages, slowdowns, and other issues as the vendor makes changes to their infrastructure.

There may be times both Kaltura MediaSpace (https://mediaspace.uiowa.edu/) and Kaltura in ICON (My Media / Media Gallery) are unavailable or experience problems with uploading, viewing, editing, or other common uses of Kaltura.
 

Description

Kaltura (My Media / Media Gallery in ICON and Kaltura MediaSpace) continues to experience intermittent outages and slowdowns as the vendor makes changes to their infrastructure. 

There may be times both Kaltura MediaSpace (https://mediaspace.uiowa.edu/) and Kaltura in ICON (My Media / Media Gallery) are unavailable.

Services
Last updated: 
Tuesday, October 20, 2020 - 9:47am
Start: 
Wednesday, August 26, 2020 - 10:00am
End: 
Wednesday, August 26, 2020 - 2:15pm
Updates
Wednesday, August 26, 2020 - 2:15pm

The issue has been resolved and services are fully restored.

Description

The Kaltura MediaSpace and the Kaltura integration with ICON (KAF) is down. Support staff are working with Kaltura Support to resolve the issue.

Services
Last updated: 
Wednesday, August 26, 2020 - 2:19pm
Start: 
Tuesday, August 18, 2020 - 5:30pm
End: 
Wednesday, August 19, 2020 - 9:00am
Updates
Wednesday, August 19, 2020 - 9:00am

The issue has been resolved.

Description

Media (image/audio/video) shared through Kaltura is currently not displaying properly within https://mediaspace.uiowa.edu/ and ICON (My Media, Media Galleries, and course pages).

Direct links to specific assets are working but any Galleries, Channels, and Pages (including your My Media) may appear empty ("No Media Found").

ITS is working with the vendor to resolve this issue.

Services
Last updated: 
Wednesday, August 19, 2020 - 10:04am
Start: 
Thursday, March 26, 2020 - 3:00pm
End: 
Thursday, March 26, 2020 - 3:45pm
Updates
Thursday, March 26, 2020 - 3:45pm

This issue has been resolved.  Please contact the ITS Help Desk if you have any other problems using this service.

Description

Kaltura is currently down in the Canvas instance and the Kaltura MediaSpace.

Services
Last updated: 
Thursday, March 26, 2020 - 3:56pm
Start: 
Tuesday, March 17, 2020 - 4:00pm
End: 
Wednesday, March 18, 2020 - 8:00am
Updates
Wednesday, March 18, 2020 - 8:00am

This issue has been resolved.

Description

Kaltura is experiencing broad service interruptions. ITS is working with Kaltura Support to resolve the issues as quickly as possible.

Services
Last updated: 
Wednesday, March 18, 2020 - 7:54am
Start: 
Wednesday, October 16, 2019 - 12:45pm
End: 
Wednesday, October 16, 2019 - 3:00pm
Updates
Wednesday, October 16, 2019 - 3:15pm

The issue has been resolved.

Description

Kaltura is experiencing problems loading in ICON and in MediaSpace.  Kaltura is also experiencing slowness when uploading new videos.   

The vendor is aware of the problem and working towards a resolution.

Services
Last updated: 
Wednesday, October 16, 2019 - 3:15pm
Start: 
Monday, October 7, 2019 - 12:30pm
End: 
Monday, October 7, 2019 - 3:30pm
Updates
Monday, October 7, 2019 - 3:30pm

The issues have been resolved.

Description

Kaltura is experiencing problems loading in ICON and in MediaSpace.  Kaltura is also experiencing slowness when uploading new videos.   

The vendor is aware of the problem and working towards a resolution. 

Services
Last updated: 
Monday, October 7, 2019 - 3:43pm