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There is no charge for use of this service.

Kaltura is a digital media platform which allows users to upload, tag content with metadata, view, browse and play media assets via easy-to-use video and audio streaming software. Kaltura is integrated with ICON, and can be used to deliver content outside of ICON as well.

**All of our support articles, how-to's, frequently asked questions, etc. for ICON have moved to our new space - https://teach.uiowa.edu/kaltura

Current Status

Start: 
Monday, August 24, 2020 - 8:00am
Updates
Thursday, September 17, 2020 - 4:45pm

Kaltura (My Media / Media Gallery in ICON and Kaltura MediaSpace) continues to experience intermittent outages, slowdowns, and other issues as the vendor makes changes to their infrastructure.

There may be times both Kaltura MediaSpace (https://mediaspace.uiowa.edu/) and Kaltura in ICON (My Media / Media Gallery) are unavailable or experience problems with uploading, viewing, editing, or other common uses of Kaltura.
 

Description

Kaltura (My Media / Media Gallery in ICON and Kaltura MediaSpace) continues to experience intermittent outages and slowdowns as the vendor makes changes to their infrastructure. 

There may be times both Kaltura MediaSpace (https://mediaspace.uiowa.edu/) and Kaltura in ICON (My Media / Media Gallery) are unavailable.

Services
Last updated: 
Thursday, September 17, 2020 - 4:45pm

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Start: 
Wednesday, August 26, 2020 - 10:00am
End: 
Wednesday, August 26, 2020 - 2:15pm
Updates
Wednesday, August 26, 2020 - 2:15pm

The issue has been resolved and services are fully restored.

Description

The Kaltura MediaSpace and the Kaltura integration with ICON (KAF) is down. Support staff are working with Kaltura Support to resolve the issue.

Services
Last updated: 
Wednesday, August 26, 2020 - 2:19pm
Start: 
Tuesday, August 18, 2020 - 5:30pm
End: 
Wednesday, August 19, 2020 - 9:00am
Updates
Wednesday, August 19, 2020 - 9:00am

The issue has been resolved.

Description

Media (image/audio/video) shared through Kaltura is currently not displaying properly within https://mediaspace.uiowa.edu/ and ICON (My Media, Media Galleries, and course pages).

Direct links to specific assets are working but any Galleries, Channels, and Pages (including your My Media) may appear empty ("No Media Found").

ITS is working with the vendor to resolve this issue.

Services
Last updated: 
Wednesday, August 19, 2020 - 10:04am
Start: 
Thursday, March 26, 2020 - 3:00pm
End: 
Thursday, March 26, 2020 - 3:45pm
Updates
Thursday, March 26, 2020 - 3:45pm

This issue has been resolved.  Please contact the ITS Help Desk if you have any other problems using this service.

Description

Kaltura is currently down in the Canvas instance and the Kaltura MediaSpace.

Services
Last updated: 
Thursday, March 26, 2020 - 3:56pm
Start: 
Tuesday, March 17, 2020 - 4:00pm
End: 
Wednesday, March 18, 2020 - 8:00am
Updates
Wednesday, March 18, 2020 - 8:00am

This issue has been resolved.

Description

Kaltura is experiencing broad service interruptions. ITS is working with Kaltura Support to resolve the issues as quickly as possible.

Services
Last updated: 
Wednesday, March 18, 2020 - 7:54am
Start: 
Wednesday, October 16, 2019 - 12:45pm
End: 
Wednesday, October 16, 2019 - 3:00pm
Updates
Wednesday, October 16, 2019 - 3:15pm

The issue has been resolved.

Description

Kaltura is experiencing problems loading in ICON and in MediaSpace.  Kaltura is also experiencing slowness when uploading new videos.   

The vendor is aware of the problem and working towards a resolution.

Services
Last updated: 
Wednesday, October 16, 2019 - 3:15pm
Start: 
Monday, October 7, 2019 - 12:30pm
End: 
Monday, October 7, 2019 - 3:30pm
Updates
Monday, October 7, 2019 - 3:30pm

The issues have been resolved.

Description

Kaltura is experiencing problems loading in ICON and in MediaSpace.  Kaltura is also experiencing slowness when uploading new videos.   

The vendor is aware of the problem and working towards a resolution. 

Services
Last updated: 
Monday, October 7, 2019 - 3:43pm