Kaltura is a digital media platform which allows users to upload, tag content with metadata, view, browse and play media assets via easy-to-use video and audio streaming software. Kaltura is integrated with ICON, and can be used to deliver content outside of ICON as well.
**All of our support articles, how-to's, frequently asked questions, etc. for ICON have moved to our new space - https://teach.uiowa.edu/kaltura
Current Status
Maintenance
Past 90 Days
Alert History
This issue has been resolved.
Kaltura is experiencing an issue where captions/transcripts are unavailable for some content. We are working with Kaltura Support to resolve the issue as quickly as possible.
Please contact the ITS Help Desk if you have a video hosted in Kaltura ("My Media" / "Media Gallery" in ICON or Mediaspace) that you expect to have captions, but the captions are not working properly.
Kaltura will be performing scheduled maintenance. No service interruption is expected.
This issue has been resolved.
Our Kaltura MediaSpace (https://mediaspace.uiowa.edu/) and the Kaltura integration with ICON (KAF) are currently experiencing a degradation of service. We are working with Kaltura Support to resolve this issue.
Kaltura will be performing scheduled maintenance. No service interruption is expected.
Affected services:
- REACH captioning
- Upload speed and processing
- Transcoding
- Import
- Live
- Analytics
- Playback
- Kaltura API
- Kaltura MediaSpace
- Documentation
- Customer Care Platforms
The issues have been resolved.
Kaltura (My Media / Media Gallery in ICON and Kaltura MediaSpace) continues to experience intermittent outages, slowdowns, and other issues as the vendor makes changes to their infrastructure.
There may be times both Kaltura MediaSpace (https://mediaspace.uiowa.edu/) and Kaltura in ICON (My Media / Media Gallery) are unavailable or experience problems with uploading, viewing, editing, or other common uses of Kaltura.
Kaltura (My Media / Media Gallery in ICON and Kaltura MediaSpace) continues to experience intermittent outages and slowdowns as the vendor makes changes to their infrastructure.
There may be times both Kaltura MediaSpace (https://mediaspace.uiowa.edu/) and Kaltura in ICON (My Media / Media Gallery) are unavailable.
The issue has been resolved and services are fully restored.
The Kaltura MediaSpace and the Kaltura integration with ICON (KAF) is down. Support staff are working with Kaltura Support to resolve the issue.
The issue has been resolved.
Media (image/audio/video) shared through Kaltura is currently not displaying properly within https://mediaspace.uiowa.edu/ and ICON (My Media, Media Galleries, and course pages).
Direct links to specific assets are working but any Galleries, Channels, and Pages (including your My Media) may appear empty ("No Media Found").
ITS is working with the vendor to resolve this issue.
This issue has been resolved. Please contact the ITS Help Desk if you have any other problems using this service.
Kaltura is currently down in the Canvas instance and the Kaltura MediaSpace.
This issue has been resolved.
Kaltura is experiencing broad service interruptions. ITS is working with Kaltura Support to resolve the issues as quickly as possible.
The issue has been resolved.
Kaltura is experiencing problems loading in ICON and in MediaSpace. Kaltura is also experiencing slowness when uploading new videos.
The vendor is aware of the problem and working towards a resolution.
The issues have been resolved.
Kaltura is experiencing problems loading in ICON and in MediaSpace. Kaltura is also experiencing slowness when uploading new videos.
The vendor is aware of the problem and working towards a resolution.