The ITS Extended Technical Support team provides desktop support to users across campus. Significant growth in the past year through the OneIT End User Support initiative is enabling a new organizational structure to improve services for campus.
The Information Security and Policy Office is encouraging UI students and employees to be vigilant of two scams recently reported at other institutions. There is no indication of individuals here being targeted, but awareness is important.
The OneIT Website Hosting Project will complete moving 650 UI websites to the cloud-based web-hosting service Acquia by September. Adoption of Drupal continues to increase; three colleges and healthcare are in the process of moving to the system.
The three state university IT groups communicate weekly about potential purchases and identify opportunities to work together. They agreed on standard PC/laptop configurations, and by buying in bulk were able to negotiate lower pricing.
The Office 365 project is complete; 54,000 faculty, staff, and student email accounts were migrated from the on-premises system to the cloud-based service, which provides a modern user experience and improved reliability, security, and access.
The OneIT Human Resources project has made great strides in implementing new processes and tools while updating old ones. An IT recruitment specialist pilot streamlines the IT hiring process for departments and leverages expertise in IT recruiting.
IT professionals gave their children a taste of technology through the inaugural Take Our Children to Work Day. At the event, 24 children programmed video games, navigated robots through an obstacle course, and toured the College of Engineering.
The Application Portfolio Management (APM) project team worked with campus IT leaders to populate a portfolio of software applications purchased and developed at the UI. They coordinated the refactoring or retirement of 120 campus applications.