The OneIT Year in Review documents the progress of the TIER IT initiative, including achievements of 12 IT efficiency projects and success stories about OneIT's impact on campus.
The ITS Extended Technical Support team provides desktop support to users across campus. Significant growth in the past year through the OneIT End User Support initiative is enabling a new organizational structure to improve services for campus.
The Information Security and Policy Office is encouraging UI students and employees to be vigilant of two scams recently reported at other institutions. There is no indication of individuals here being targeted, but awareness is important.
The OneIT Website Hosting Project will complete moving 650 UI websites to the cloud-based web-hosting service Acquia by September. Adoption of Drupal continues to increase; three colleges and healthcare are in the process of moving to the system.
Campus units using the Drupal Digital Signage Service have enthusiastically embraced a new, efficient way to power digital signs: small, reliable, and easy-to-maintain Intel Compute Sticks.
The Communication and Collaboration Team is developing plans to modernize the UI telephone system to Voice Over Internet Protocol (VOIP) using Microsoft Skype for Business (formerly Lync) technology.
The three state university IT groups communicate weekly about potential purchases and identify opportunities to work together. They agreed on standard PC/laptop configurations, and by buying in bulk were able to negotiate lower pricing.
The Office 365 project is complete; 54,000 faculty, staff, and student email accounts were migrated from the on-premises system to the cloud-based service, which provides a modern user experience and improved reliability, security, and access.
The OneIT Human Resources project has made great strides in implementing new processes and tools while updating old ones. An IT recruitment specialist pilot streamlines the IT hiring process for departments and leverages expertise in IT recruiting.
The IT Project Management Office project has improved visibility of IT activities by expanding use of the Team Dynamix tool to track hours devoted to projects, service, and support.
Over the course of the past several months the End User Support (EUS) project team has made good progress with the implementation of the EUS sub projects.
IT professionals gave their children a taste of technology through the inaugural Take Our Children to Work Day. At the event, 24 children programmed video games, navigated robots through an obstacle course, and toured the College of Engineering.
The Application Portfolio Management (APM) project team worked with campus IT leaders to populate a portfolio of software applications purchased and developed at the UI. They coordinated the refactoring or retirement of 120 campus applications.
Information Technology Services (ITS) is always looking for new ways to help users get the information they need. During a recent website redesign process, ITS analyzed the various ways users get information from the website. Among that analysis was...
Last summer the Iowa Regents institutions were charged to implement a mobile encryption program and policy that began with a comprehensive effort to encrypt all internal storage in mobile devices, including laptops and tablets. Through a coordinated...