This manual applies only to the University of Iowa telephone system on the main and Oakdale campuses. They are not applicable to The University of Iowa Hospitals and Clinics telephone system.

Please note: The Single Line telephones are no longer available for new installs. They have been replaced by the Telematirx CallerID telephone.

Contents

This telephone is what we call a plain old telephone set (POTS). It does not offer a speaker or any function buttons. The single line telephone with a tap button has the capability of utilizing all system telephone features by entering access codes. Cost for dial tone is a monthly rate of $17.50.

NOTE:  for the following instructions, where you see this: TAP/FLASH/SWITCH HOOK/, the choice depends on the phone type you have.  Some are labeled TAP, some FLASH, some with a symbol , and some don't have a button and you must use the switch hook to activate.  For the latter, press the hookswitch (the button that hangs up) momentarily. 

HOLD

To place a call on hold

  • Press TAP/SWITCH HOOK/; hear broken dial tone.
  • Dial *1; at dial tone, place handset in front of cradle or on desk.

After a call has been on hold for a predetermined time, the dial tone changes to a fast busy signal. You have not lost the call; replace the handset, and the call will ring back.

To retrieve a call

  • Replace handset, and call will ring back.

To place a call on Hold and consult with a third party

  • Ask original party to hold; press TAP/FLASH/SWITCH HOOK/; hear broken dial tone.
  • Dial consultant's number.
  • If consultant answers, converse; when consultant hangs up, original call will be reconnected.
  • If line is busy or consultant does not answer, press TAP/FLASH/SWITCH HOOK/ to return to original party.

TRANSFER

To transfer a call

  • Press TAP/FLASH/SWITCH HOOK/ (broken dial tone indicates call is placed on hold).
  • Dial destination station's extension.
  • If party answers, announce transfer of call; replace handset.
  • If line is busy or party does not answer, press TAP/FLASH/SWITCH HOOK/ to return to original party.

CONFERENCE CALLING

To set up three-way conferencing

  • Dial first party. Converse and ask to hold.
  • Press TAP/FLASH/SWITCH HOOK/; hear broken dial tone.
  • Dial second party.
  • If second party answers, press TAP/FLASH/SWITCH/ HOOK/ to bring in first party.
  • If second party's line is busy or party does not answer, press TAP/FLASH/SWITCH HOOK/ to return to first party.

To set up conferencing with more than three parties

  • Dial 9 + 0 + 0 and ask for conference operator.

To initiate conference calls involving more than three parties, you must have an outgoing "Operator-Assisted" call form on file at the telecommunications office.

CALL FORWARDING

Calls can be forwarded to a campus, local, or long distance number.
Call forwarding/busy-no answer and call forwarding/all calls may be activated at the same time. All calls will override busy-no answer; therefore, when all calls is canceled, busy-no answer will still be in effect.

To forward all calls

  • Lift handset; hear dial tone.
  • Dial *7; hear broken dial tone.
  • Dial number to which calls are to be forwarded; hear high-pitched confirmation tone.
  • Replace handset.
    With each incoming call, the telephone will ring a half-ring as a reminder that this feature has been set.

To cancel

  • Lift handset; hear dial tone.
  • Dial #7; hear high-pitched confirmation tone.
  • Replace handset.
    If a telephone has call forwarding/all calls activated, it can receive calls only from the extension calls are forwarded to.

To set call forward/busy-no answer

Calls forward immediately if line is busy or after three rings if not answered.

  • Lift handset; hear dial tone.
  • Dial *8; hear broken dial tone.
  • Dial number to which calls are to be forwarded; hear high-pitched confirmation tone.
  • Replace handset.

To cancel

  • Lift handset; hear dial tone.
  • Dial #8; hear high-pitched confirmation tone.
  • Replace handset.
    If telephone A sets call forward/busy-no answer to telephone B, and B is busy, telephone A will continue to ring and not forward until telephone B is idle (unless telephone B is in a hunt group, in which case call forwarding will follow). If telephones A and B are busy, the caller will get a busy signal.

Call Pickup

To pick up call from within preprogrammed group rings

  • Lift handset.
  • Dial *6.

If you cannot intercept a call within a call pickup group by dialing *6, the call coming into the station may be a call back, which cannot be intercepted by another telephone.

If you hear a reorder tone (a fast busy) when trying to intercept a call with *6, another telephone in the pickup group may have intercepted the call first, or the extension trying to pickup the call may not have been programmed into the pickup group. In the latter case, you could intercept the call with #6 plus extension number.

To pick up call from telephone within area rings

  • Lift handset.
  • Dial #6 plus number to be intercepted.

It is not necessary to be in a preprogrammed pickup group to use this feature.

CALL BACK

This feature is for calling Campus University telephone numbers only.

To set call back if line is busy

  • Press TAP'/FLASH/SWITCH HOOK/; hear broken dial tone.
  • Dial *9. At high-pitched confirmation tone, replace handset.
  • When both telephones become idle, telephone from which call back was set will ring.
  • Lift handset; hear ring back tone indicating called station is ringing.
  • Connection is established when called party answers.

If you try placing a call back to a busy extension and hear a fast busy signal, a call back may have already been placed against the busy station, or you may already have placed a call back against another extension. The system allows only one call back to be activated by or placed against an extension at any one time.
Call back is automatically canceled if the telephone that set the call back doesn't answer after approximately three rings.

To Cancel

  • Lift handset.
  • Dial #9; hear high-pitched confirmation tone.
  • Replace handset.

CALL PARK

To park call

  • While connected to a telephone number, press TAP/FLASH/SWITCH HOOK/ plus the call park code *0.
  • Call is placed on hold.

Only one call can be parked at a time

To retrieve parked call from remote telephone

  • Lift handset.
  • Dial call park remote retrieval code #0 plus number of extenstion where call was parked.

To retrieve parked call from originating telephone

  • Lift handset.
  • Dial call park code *0.

VOICE CALL

Your voice is heard through called party's Dterm speaker

  • Lift handset.
  • Dial number (called telephone must be multiline Dterm.)
  • Press TAP/FLASH/SWITCH HOOK/ *3.
  • Begin speaking.

TROUBLESHOOTING

Problem No dial tone.

  • Are all cords plugged in tight?
  • Is gray line cord plugged into correct portion of jack?

Problem Phone rings 1/2 ring; dead air when answered.

  • Is forward all calls set? To cancel, get dial tone; press #7; hang up.

Problem Telephone doesn't ring.

  • Is ringer turned up? Ringer wheel is located on bottom of desk phones, side of wall phones. If already set as high as it goes, try the middle position.

Problem Call back doesn't work.

  • Do you already have a call back set from your telephone?
  • Is a call back set against the other telephone? Only one call back can be set from or against an extension at any given time.
Article number: 
100398
Last updated: 
May 19, 2016