VOICE MAIL

With Voice Mail, your calls will always be answered, and your messages will be accurate and available to you anywhere, anytime, from any touch-tone phone. You can also send messages and replies to other users easily.

Voice Mail is easy to use. The commands are mnemonic (P for Play, for example). If you are not sure what key to press, just wait; the system will prompt you. If you have questions, call the ITS Voice Services Desk at 335-2949.



User Tutorial

The first time you enter your Mailbox, the User Tutorial will be activated automatically. It will talk you through your first voice mail session, including setting up a personalized greeting and passcode.

The User Tutorial will require you to enter a temporary passcode.
Your temporary passcode will be provided via email when your mailbox is set up.
You will then be prompted to enter your own 6-10 digit, permanent passcode. Be sure to complete the tutorial from beginning to end.

Note: After completing the tutorial refer to "Forwarding to Voice Mail" to program Voice Mail to answer your calls.


Entering Your Mailbox


From your campus phone:

         Dial 5-1000.
         Enter your passcode when prompted.

From another campus phone with Voice Mail:

Dial 5-1000.
Press *.
Enter your Mailbox number.
Press * again.
Enter your passcode when prompted.

From an off-campus phone or a phone without Voice Mail:

Dial (33)5-1000.
Enter your Mailbox number.
Press *.
Enter your passcode when prompted.


Main Menu


You will always be offered the option of listening to your messages first. If you do not play messages but stay on the line, the other Main Menu options will be offered.
Main Menu Options:
P - To Play the message
M - To Make a message
U - To change User options
X - To eXit the system


Playing a Message


Enter your Mailbox.
Press P to play the first message.
Listen to the message. Options:
P - To Play the current message again
A - To record an Answer to the message
G - To Give the message to another user. Enter the Mailbox number of the user. Record additional comments.
K - To Keep the message
D - To Discard the message

After recording your answer or comments, press:
R - To Review your recording
D - To Discard and record over
A - To Append your recording
M - To activate Message Addressing Options.
X - To send your message and eXit

After you answer a message or give it to another user, press:
K - To Keep the original message
D - To Discard the original message

Silent Prompts
Options available anytime a message is playing:
* - To move backward 5 seconds
# - To move forward 5 seconds
1 - To pause 30 seconds (press any key to resume)
T - To move to the Top of the next message


Making a Message


Enter your Mailbox.
Press M to Make a message.
Enter the Mailbox number of the person to whom the message will be sent.

To make a message for a distribution list (see User Options right), enter the 2-digit distribution list number (01-09). Continue to add Mailbox or distribution list numbers. Then press:
*  - To cancel entry if entered incorrectly
#  - To end your list and record your message

After making your message, press:
R - To Review your recording
- To Discard and record over
A - To Append your recording
M - To activate Message Addressing Options (see right).
X  - To send your message and eXit


Message Addressing Options


Message Addressing Options can be accessed after you have recorded a message for another user (this includes an answer to a message that was sent to you or comments that you make when giving a message from your Mailbox to another user).
After you record your message, press (MNO) 6 to access Message Addressing options. Options include:
C - To mark Confidential
R - To request a Receipt
U - To make message Urgent
F - To activate Future delivery
X - To eXit message options

Future Delivery

You can make a message and specify delivery up to 15 days in the future. The system will prompt you for the month, day, and time of delivery.

To get out of Future Delivery at any time, press *.


User Options


Enter your Mailbox.
Press U to access additional User Options including:
G - To change your Greeting
N - To change your Name
P - To change your Passcode
L - To change a Distribution List
C - To change Call Schedule Options
T - To activate the Tutorial
X - To eXit the main Menu

Distribution Lists

With Distribution Lists, you can send one message to multiple users. When you are creating or modifying a Distribution List, the Voice Mail system will ask you to select a distribution list number and record a name for the list. Distribution list numbers are always two digits, and you can have up to nine lists (in which case your first list would be 01; your last, 09). 

Call Schedule Options

P - To schedule Paging
F - To audit Future delivery
X - To eXit to the Main Menu


Helpful Tips


If you accidentally discard a message, you can retrieve it by pressing *.  NOTE -- you must do this before pressing any other keys or exiting your mailbox.

To Bypass a personal greeting, press B.
To skip to the top of the next message, press T.
If you reach your own greeting, press * to log in to your Mailbox.
Press # to end the recording.


Transferring Callers to Voice Mail


When transferring to a voice Mailbox, it is important to do a blind transfer (hang-up immediately after entering the last digit). If you do not, the caller will miss the first part of the greeting.

Transferring to an extension that is forwarded to Voice Mail: Press the transfer feature button (Transfer, Flash, or Tap--depending on phone type)
Enter extension number.
Hang up. Call will follow forwarding to Mailbox.

Transferring to an extension that is not forwarded to Voice Mail but does have a Mailbox: Press the transfer feature button (Transfer, Flash, or Tap--depending on phone type)
Enter 5-1000.
When the system answers "Welcome to the Message Center," enter Mailbox number (5-digit extension).
Hang up.

Note: If you are transferring to 5-1000 from a phone with Voice Mail, you may have to enter * before reaching the "Welcome" prompt.


Forwarding to Voice Mail


Having Voice Mail answer your calls is a function of call forwarding. You forward your phone to the Voice Mail extension (5-1000) the same way you would to any other extension.
To answer when busy or no answer, press * and 8 (or the CFBNA key), and enter 5-1000. Press # and 8 to cancel.
To answer immediately, press * and 7 (or the CFA key) and enter 5-1000. Press # and 7 to cancel.
* and 7 (CFA) will override * and 8 (CFBNA).
 

Note: all previous call forwarding must be canceled before you can program Voice Mail to answer calls.

Article number: 
100401
Last updated: 
May 2, 2017