The ResponseWare App is available on the iTunes App Store and on Google Play.  You can also join a ResponseWare session by following this link: https://responseware.turningtechnologies.com

Yes, a Turning Account license is necessary to receive credit for any answers from Turning Point sessions.

You must FIRST log into Canvas and select your Clicker Course.

Select Modules and locate the Turning Account Registration link.
Note that your instructor may place this in a different place within Canvas.  Contact your instructor if you are unable to locate this link.

Click that registration link.  You will be redirected and you may be asked to sign into Canvas again.

Verify your information, check the box to agree to the End User Agreement, and select “FINISH”

If you need to purchase a license, click “Purchase” and enter in your debit/credit card information.  Your license will automatically be applied to your Turning Account.

No, any web capable device, such as a laptop or tablet will be able to connect to ResponseWare.

No, you can log in with your Turning Account on different laptops, tablets, or phones.

Make sure both the app and your smartphone are up-to-date. If that doesn't help, remove the app, power down your phone, restart and reinstall the app. Also, log out of the app and log back in.

UI Wireless is part of the eduroam initiative and provides wireless access for mobile devices such as laptops, tablets and smartphones. This service is available to students, faculty, staff and guests from other eduroam institutions.

Instructions on how to reach eduroam are here: http://its.uiowa.edu/support/article/210

Make sure you are logged into the TurningPoint app on your smartphone with your Hawk ID and password. If you recently changed your Hawk ID password, log out of the app and log back in with the new password.

ResponseWare turns a participant's web-enabled mobile device or tablet into a virtual clicker. Participants are able to respond to polling questions through a Wi-Fi or data connection

The training schedule is available here: https://teach.its.uiowa.edu/events/upcoming

There are also a number of online video classes offered by Turning Technologies at the following URL: https://www.turningtechnologies.com/support/turningpoint-cloud.

No, if your PowerPoint slideshow is saved as the most recent version of Microsoft PowerPoint, it will still open in TurningPoint Cloud.  You may want to take advantage of some of the new features of TPCloud, such as the short answer, numeric answer, or Word Cloud options.  For further information see the TurningTechnologies documentation site here: http://help.turningtechnologies.com/turningpointcloud/pc/Content/TPC/Content/PPTContent.htm.

A Turning Account is required for use with Turning Technologies products.  Instructions to do so are here: http://help.turningtechnologies.com/TurningAccount/#TA/CreatingaTA.htm

Session files are now encrypted, so they must be exported from TurningPoint Cloud with a password. Please refer to Exercise 11 in this document: https://its.uiowa.edu/support/article/109521

Note: Do NOT use OneDrive to share session files as it will not let the other instructor import the file even with the password.

Click here for a document that illustrates how to update a Participant List: PDF iconTPC-UpdatePList-2016.pdf

Additional TurningPoint Cloud support documentation can be found here:

For PC: http://help.turningtechnologies.com/TurningPointCloud/PC/

For Mac: http://help.turningtechnologies.com/TurningPointCloud/Mac/

To check your TurningPoint Cloud version:

  1. Open the current version of TurningPoint that is installed on your computer.
  2. Click the logo that is at the bottom of the TurningPoint Cloud Dashboard.
    TPCloud Version Information

There is no guest student account, but there is a simulated polling feature that exists for instructors to test their presentations with.

  1. Open your presentation as you would normally, with the Participant List, Content, and ResponseWare session selections that you would make before class.
  2. Click into PowerPoint Polling.
  3. In the Polling options drop down, Change your “Live Polling” to “Simulated Polling.”
    Select Simulated Polling
  4. Run your polling session.  If you are running with a participant list selected, the system will generate a random response for each participant in the list.  If you are running a presentation and the Participant list is set to Auto the system will generate 30 responses for each time you open a polling question.

This simulated session can even be saved, if you want to practice looking at reports for that session.

A good place to begin is by creating a TurningAccount.  A Turning Account is used to tie together all software accounts and response devices. A Turning Account is required for use with Turning Technologies products.  Instructions to do so are here: http://help.turningtechnologies.com/TurningAccount/#TA/CreatingaTA.htm

Our "Quick Start Guides" have documents and a link to TurningTechnologies Video Guides that may help you.

This message comes up when a student(s) has not purchased a license and/or made an LMS (Canvas) connection. 
OR
A session file is not associated with a participant list. For steps on how to associate a session file with a participant list, please refer to https://its.uiowa.edu/support/article/109521

No, instructors at The University of Iowa get a free instructor license. They only need to create an instructor TurningPoint account. Instructions on how to create an account and use the software can be found here: https://its.uiowa.edu/support/article/109521

When updating a participant list or exporting a session into ICON, if you're on a Mac and using Duo with passcodes, and you don't see all three options (Send me a Push, Call Me, and Enter a Passcode), select the text in that window and drag up or down. Scrolling does not work. Watch this video for instructions.

Article number: 
101013
Last updated: 
February 26, 2018
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