If you encounter this error when attempting to connect to the VPN either after entering your HawkID and HawkID password:

The AnyConnect package on the secure gateway could not be located. You may be experiencing network connectivity issues. Please try connecting again.
your computer has most likely been compromised and you need to reformat it.  We have seen this error as a result of corrupted DNS values on systems that have been compromised.  We recommend changing any HawkID passwords that were used on this computer as well.
Article number: 
Last updated: 
May 19, 2016