The following instructions are for clearing the cookies and cache  common web browsers.  

If you are using Safari for iOS...

1.  Go to Settings

2.  Scroll down to the option for Safari

3.  Scroll down and select Clear Cookies and Data

4.  A pop-up will come up verifying that you want to clear the Cookies and Data. Select Clear.

5.  The button for Clear Cookies and Data should turn gray.

Article number: 
102242
Last updated: 
January 11, 2017
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