For any students or parents who may have questions regarding our services or technologies provided by the University, please review these frequently asked questions.

No. Our password policy prevents us from emailing you a password or providing it to anyone but you. We would recommend setting up password hints so you can reset your password yourself at any time. Hints can be set up at

MyUI guest accounts are managed by students. In order to reset the password, you will need to talk to talk to your student.

The ITS Help Desk has no stances on computer models or types. We have discounts and recommended specifications but nothing beyond that. There are certain majors that use programs specific to an operating system (Windows for Business, Engineering; Mac for Journalism, Art) however many programs are compatible across both operating systems. We would recommend contacting someone in your department if you are unsure.

That is a personal preference. Each system has its benefits and drawbacks. Desktops are the sturdiest and have the fastest processing power. Laptops are easily moveable and versatile. Tablets are portable but are best for activities of minimal complexity - typing notes and web browsing, in particular. Consider the following when looking for your computing device:

  • Would you be okay with writing a 10-page paper using this device?
  • Is there software that you anticipate using that is not compatible with this device?
  • If you get a tablet, are you okay with occasionally visiting an ITC for features not available on your device?
  • Do you anticipate that your major will contain work more collaborative in nature or more individual-based?
  • Do you study better in the quiet of your room or out-and-about in libraries or coffee shops?

Also keep in mind: many professors are aware that students don't use their computing devices solely for academic purposes. For this reason, they may recommend against or prohibit students from bringing a computing device to class. Fortunately, the university has a number of study spaces on campus which are outfitted with technology. These spaces are always available for students if they decide not to purchase a computer whatsoever.

To clarify – you only get to see the product key and download for 30 days. The free Microsoft Office software for students will be good for your entire time at the University. We would recommend that you save that product key by emailing it to yourself in case you need to install it again or need it on a second computer. If you do not save the product key and need it again, you will need to purchase the Extended Access Guarantee.

Unfortunately, no. We only do software repair at the ITS Help Desk. This includes issues or help with websites, programs, or your operating system. This does not include any external damage (include damaged caused by liquids), broken pieces, or physical repairs. If your computer is still under warranty, you'll want to contact the manufacturer. Otherwise, you can visit a local hardware repair shop.

Yes. Office 365 is an Exchange email account so you need to use a particular set of directions depending on your device. Information about configuring your device can be found at

There are apps for Office 365 however these are not always compatible with the version of Office 365 provided to students – we generally recommend using the built-in mail software designed for your phone.

No. We have had a lot of issues with hackers posing as members of the University but are actually trying to steal your personal information. Always be cautious when reading emails and clicking links. Note that the ITS Help Desk will never ask you to confirm your account information via email. If you are ever unsure about an email, you can report it to us. If you are ever unsure, you can contact us to verify.

Here’s some things you can check.

  • Did you enter your username as your ?
  • Are you connected to UI-Wireless-Setup? This network only works for Windows computers and is only an initial setup – if you have used it to connect before, be sure to “Forget” the network so your device doesn’t try to connect to it again.
  • Have you changed your password recently? If so, you’ll need to update that in the device.
  • Are you using your HawkID or your HealthcareID password?
  • Can you log into other university services (ITC computers, MyUI, ICON, etc.)? If not, your password may be wrong.
  • Do you get a webpage saying you wireless is disabled? You’ll need to come to the ITS Help Desk for assistance with that.

No – due to the security restrictions on our wireless, many gaming and multimedia devices will not be able to use the wireless network. Every dorm room has an Ethernet port – you can use that to connect your device to the internet.

Wireless printers (along with many gaming devices and media streaming devices) don’t have the capabilities to access our wireless due to its security level. If you wish to use the printer, you will need to hook it up to your computer directly. There are also ITCs located around campus and every student is given $10 worth of printing each semester. You can set up your computer to directly print to an ITC computer lab. 

Setting up a wireless access point is a violation of our network policies. Wireless access points cause interference and disruption in the network signal.

Definitely not. You should never provide out your credentials to anyone. The University has a guest network, attwifi, that visitors may use for free.

You can use attwifi but this connection is not secure and will prompt you to re-authenticate daily. If you accidentally connected to attwifi and it keeps connecting to it, “forget” the network so your device no longer tries to access it.

There are many wireless hotspots in the dorms but coverage can be sporadic. There are some rooms that are in slightly weaker signals but every room does have wireless connectivity. Some programs, particularly media streaming (Skype, Netflix, etc), use a lot of data. In addition, there are particular times of day when wireless activity throughout is high – particularly at night when most students are in the dorms. Keep in mind that every dorm room also has an Ethernet port (located near the front of the room). This network connection will be faster than the wireless.

No. Torrenting is not permitted on campus. You will be disabled from that network if your device is caught torrenting. If your wireless is disabled, you will not be able to use the eduroam network on any device (even if it was not the device that caused the offense).

Multiple offenses will result in disciplinary action and the termination of your wireless connectivity for the remainder of your time at the University.

No. Server storage (along with many of our services) is limited to academic purposes only.

Article number: 
Last updated: 
June 22, 2016