As we transition from the legacy voicemail system to the more advanced Unified Messaging system, certain features such as this will need to be phased in.  Until the old system is retired, we are not able to provide full caller ID functionality. 

You may have previously been seeing caller ID for some calls, but due to a required technical change to the system you will temporarily only see these call routing numbers instead of the actual caller ID. 

Article number: 
102892
Last updated: 
May 19, 2016