Problem: Mac's that utilize automatic graphics switching may crash the Panopto Mac Recorder when using the screencapture feature.

Who's affected?: Potentially, anyone with one of the below Mac's.

MacBook Pro (Retina, 15-inch, Early 2013) 
MacBook Pro (Retina, Mid 2012) 
MacBook Pro (15-inch, Mid 2012) 
MacBook Pro (15-inch, Late 2011) 
MacBook Pro (15-inch, Early 2011) 
MacBook Pro (15-inch, Mid 2010) 
MacBook Pro (17-inch, Late 2011) 
MacBook Pro (17-inch, Early 2011) 
MacBook Pro (17-inch, Mid 2010)

How can I know for sure?

Step 1: Locate your current version of OSX in the bottom half of this article and follow the steps to identify if you have multiple video cards. If you don't see two entries (Ex: "Intel HD Graphics 4000" and "Nvidia GeForce GT 650M) then you're not affected.

Step 2: If you do see two video card entries, download the Panopto Mac Recorder and perform a 5 minute test recording with screen capture. We've performed successful tests on Macbook's with automatics graphic switching.

How do I resolve/workaround this? The Panopto Development team has worked with Apple to identify the root cause of this issue. System generated crash reports for this issue match the data Apple has on file for the bug and they are confident the issue we've seen is the same bug they have fixed. Unfortunately, Apple is not willing to make this bug fix available for older versions of OSX. They have assured us that the bug is fixed in OSX Yosemite. To ensure this issue is resolved make sure your Mac is on OSX 10.10 and all updates have been installed.

Alternatively if upgrading to Yosemite is not an option, you can try disabling dynamic switching and see if that prevents the crash. There has been some success with this approach before but keep in mind that there isn't enough data to guarantee a successful resolution

Article number: 
103686
Last updated: 
February 16, 2017
Service: 
Category: