Once you are enabled for Skype for Business telephony, most users will automatically be enabled for UM. You will receive a welcome email message and PIN from "Microsoft Outlook".  You will then need to activate UM for use.  

Note: You will only receive the 'Welcome to Exchange Unified Messaging' email when you are first added to UM.  If you no longer have the message, don't know your voicemail PIN, or you need a new PIN, you can reset your PIN using the Office 365 web client.


Step 1: First time mailbox setup : Personal Options

  1. Call into the Outlook Voice Access mailbox by dialing your Outlook Voice Access number 7-1660 (on campus) or 319-467-1660 (off campus.)

  2. When prompted, enter your extension and PIN that was given in the ‘Welcome to Exchange Unified Messaging’ email followed by the # key.  

  3. You will be prompted to enter a new PIN followed by the # key.

    • A PIN must be at least 6 digits long.
    • A PIN must contain only numbers (no letters or special characters).
    • A PIN cannot match your previous 5 PINs.
    • A PIN cannot be all a single digit (111111).
    • A PIN cannot be 6 consecutive numbers (123456).
       
  4. You will be prompted to record your name or keep the system pronounced name (your display name as it is listed in exchange).

  5. You will be prompted to record your two greetings:
    * Personal greeting that is the default greeting played for your voicemail
    * Away greeting for when you are gone for an extended period of time.

    These greetings can be turned on/off using Office 365 or by dialing your Outlook Voice Access number - 71660 (on campus) or 319-467-1660 (off campus). 

  6. When done, press * to return to the main menu or hang up the phone.

Record & Save a Standard and an Away Voicemail Greeting

These greetings are NOT tied to your Out-of-Office autoreply or to your Free/Busy/Out-of-Office.

To record or change your voicemail greeting using Office 365 OWA

  1. Open your browser and sign into the standard version of Office 365 http://office365.uiowa.edu.
  2. Select the Mail tile.
  3. Click the gear icon in the upper right corner > under Your App Settings > select Mail.
  4. On the left column, expand/open General > Voice Mail.
  5. On the Voice Mail tab, under the Greetings section you can select either greeting to be set:
    * Default greeting is the standard message callers will listen to.
    * Away greeting lets callers know I'll be away for an extended period of time.
  6. Select the greeting that you would like to play or change then click the Call Me to Play or Record the Selected Greeting... link > select Dial > and follow the system prompts.
  7. Your recorded greeting will be played for you. Press 1 to accept the greeting, 2 to re-record the greeting, or 3 to delete the greeting and use the default system generated greeting.
  8. You can hang up the phone when done or press * to return to the Main Menu.

To record or change your voicemail greeting using a standard telephone

  1. Call 71660 (on campus) or (319) 467-1660 (off campus).  
  2. Enter your mailbox extension number and PIN.
  3. Say Personal Options (or press 6 if touchtone access is enabled).
  4. Press 2 to record greetings.  
  5. Select 1 to record your standard greeting, press 2 to record your Away greeting, or 3 to record your name. 

Reset Unified Messaging Voicemail PIN

All new Unified Messaging users are given a voicemail PIN sent via welcome email.

If you no longer have the 'Welcome to Exchange Unified Messaging' email, you can reset your voicemail PIN through the Office 365 Web Client.

PIN Requirements

  1. A PIN must be at least 6 digits long.
  2. A PIN must contain only numbers (no letters or special characters).
  3. A PIN cannot match your previous 5 PINs.
  4. A PIN cannot be all a single digit (111111).
  5. A PIN cannot be 6 consecutive numbers (123456).

Reset PIN via Office 365

  1. Open your browser and sign into the Office 365 Web App http://office365.uiowa.edu.
  2. Select the Mail tile.
  3. Click the gear icon in the upper right corner > under Your App Settings > select Mail.
  4. On the left column, expand/open General > Voice Mail.
  5. Select Reset PIN > click Reset my voice mail PIN > Yes.
  6. You will receive an email message from Microsoft Outlook with a temporary PIN.
  7. When accessing your voicemail with that PIN you will be asked to create a new PIN.

Reset PIN via Telephone (if current PIN is known)

  1. Call 71660 (on campus) or (319) 467-1660 (off campus).  
  2. Enter your mailbox extension number and PIN.
  3. Say Personal Options (or press 6 if touchtone access is enabled).
  4. Press 3 and follow the system prompts.

No. Your phone PIN protects you by not letting anyone else listen to your messages.

At this time, UM does not have this capability.  We are currently evaluating this feature, and may offer it in the future.

Article number: 
103931
Last updated: 
February 27, 2018
Category: