Once you are enabled for Skype for Business telephony, most users will automatically be enabled for UM. You will receive a welcome email message and pin from "Microsoft Outlook".  You will then need to activate UM for use.  Note: You will only receive the 'Welcome to Exchange Unified Messaging' email when you are first added to UM.  If you no longer have the message, or you don't know your voicemail PIN or you need a new PIN, you can reset your PIN using the Office 365 web client.

Please note: Click here if you ARE NOT on Skype for Business telephony, but use Unified Messaging.

Step 1: First time mailbox setup : Personal Options

  1. Call into the Outlook Voice Access mailbox by dialing your Outlook Voice Access number 7-1660 (on campus) or 319-467-1660 (off campus.)

  2. Follow the instructions and enter your extension and PIN that was given in the ‘Welcome to Exchange Unified Messaging’ email followed by the # key.  NOTE:  if you believe that you are enabled for UM but do not have your pin or the "welcome" email message, you can reset your PIN using the Office 365 web client.

  3. You will be prompted to enter a new PIN followed by the # key.
    Your PIN must be at least 6 digits long and all numbers (no letters or special characters). It cannot match your previous 5 PINs, it cannot contain all repeated digits and it cannot be 6 consecutive numbers.  If you enter an invalid PIN you will be told your PIN is expired.  Try again with a different value.

  4. You will be prompted to record your name or keep the system pronounced name (your display name as it is listed in exchange).

  5. You will be prompted to record your greetings.
    There are two greetings:
    1) a Personal Greeting that is the default greeting played for your voicemail
    2) a Greeting for when you are Away. The Away Greeting can be turned on and off using OWA or by dialing your Outlook Voice Access number - 71660 (on campus) or 319-467-1660 (off campus.) This second greeting is optional.

  6. When done, press * to return to the main menu or hang up the phone

 

If you use a traditional (PBX) telephone and are enabled for UM, some instructions are slightly different:

  1. Call into the Outlook Voice Access mailbox by dialing your Outlook Voice Access number 71677 (on campus) or 467-1677 (off campus.)

  2. Follow the instructions and enter the PIN that was given in the ‘Welcome to Exchange Unified Messaging’ email followed by the # key.  NOTE:  if you believe that you are enabled for UM but do not have your pin or the "welcome" message, you can reset your PIN using the Office 365 web client.

  3. You will be prompted to enter a new PIN followed by the # key.
    Your PIN must be at least 6 digits long and all numbers (no letters or special characters). It cannot match your previous 5 PINs, it cannot be all a single digit and it cannot be 6 consecutive numbers.  If you enter an invalid PIN you will be told your PIN is expired.  Try again with a different value.

  4. You will be prompted to record your name or keep the system pronounced name (your display name as it is listed in exchange).

  5. You will be prompted to record your greetings.
    There are two greetings:
    1) a Personal Greeting that is the default greeting played for your voicemail
    2) a Greeting for when you are Away. The Away Greeting can be turned on and off using OWA or by dialing your Outlook Voice Access number - 71677 (on campus) or 319-467-1677 (off campus.) This second greeting is optional.

  6. When done, press * to return to the main menu or hang up the phone.

 Step 2:  Change the Call Forwarding on your desktop phone:

  1. Lift handset (or press Speaker), Dial #8 to cancel Call Forward Busy/No Answer.
    (Note: If using Call Forward All – dial #7 and *7 instead if #8 and *8.
    Call Forward All means your phone will not ring but go directly to voicemail.)

  2. Hang up your phone once you get the busy tone or a long tone. Call Forward Busy/No Answer has now been turned off.

  3. Dial *8 – You will hear a stuttering tone –

  4. Enter 71677.  (This is the on campus access number for Outlook Voice Access.)

  5. After you hear a long tone, hang up your phone.

  6. Calls will now be forwarded to Outlook Voice Access and messages left for you will be sent to your email inbox

Article number: 
103931
Last updated: 
March 29, 2017
Category: