UICapture - Known Issues

Category: Admin

Date Issue Browser/OS Solution
5/25/13

"When I check in User Preferences that I want to receive notifications when new recordings are finished processing, I'm not receiving notification emails for some folders."

All

As of Panopto version 4.3, if you have checked Email user when sessions finish encoding, you will only receive a notification if you created the recording. If another Creator in the same folder uploads a recording, you will not receive a notification.

Category: Browser Issues

Date Issue Browser Solution

Ongoing

Unable to play or edit UICapture(Panopto) recordings

In Chrome version 42, all NPAPI plug-ins including Silverlight are turned off by default. Chrome (version 45+) has since stopped supporting NPAPI plug-ins altogether.

Chrome v42+

 

Use Firefox, Internet Explorer, or Safari.

Note: Microsoft Edge in Windows 10 does not support Silverlight.

4/16/14

Panopto content that you have embedded into your site using the embed tag for a session isn't displaying when using Chrome as your browser of choice.

Chrome Version 34/+

  1. Go to Start Menu > Google Chrome; right-click on program and select Properties
  2. In the Target field, at end after chrome.exe" type --allow-running-insecure-content
  3. Click OK and restart Chrome

8/26/13

Panopto content that you have embedded into your site using the embed tag for a session isn't displaying when using Firefox as your browser of choice.

Firefox v. 23/+

Once you navigate to a page with viewable content that is blocked, you will see a shield on the left edge of the browser address bar. Click the shield and it will say "Firefox has blocked content that isn't secure." You will notice the option "keep blocking" on the lower right corner. Click this option and choose "Disable Protection on This Page." Making this change will allow the content to display.

5/1/13

When "Subscribe to RSS" or "Subscribe to RSS (audio only)"is selected in the Chrome browser, a new window/tab opens up to display straight XML code.

Chrome

This is how Chrome handles XML code. See this article for browser comparisons.

2/14/13

Internet Explorer 10 on the Windows 8 Metro UI, currently does not support third-party plugins, including Silverlight or Adobe Flash. IE 10 functions correctly on the desktop interface. Panopto is currently working on fixing this bug in the Panopto player.

Students can download the Windows 8 (Professional) from uiowa.onthehub.com.

Windows 8/ IE v. 10

Use IE (or Firefox) on the Windows 8 Desktop. Update Silverlight.

Category: Creators

Date Issue Browser/OS Solution

Ongoing

When using the "Merge" feature to merge two or more recordings on the "Settings -> Manage" tab, the streams (I.E. PowerPoint, Audio, Screen) will get mixed up.

N/A

Never use the "Merge" tool. Use the "Add Content" feature in the Editor instead.

(Note: It's always a best practice to make a copy of your original video before you begin editing so that you have a back up.)

Ongoing

When attempting to upload and process a recorded session it returns an error "Could not process slides".

N/A

Issues in processing can occur when using PowerPoint in UICapture if the presentation includes restricted ​fonts, SmartArt or Off-Slide Content. See our How-To here to fix this.

Category: Editor

Date Issue Browser/OS Solution

Ongoing

Unable to play or edit UICapture(Panopto) recordings

In Chrome version 42, all NPAPI plug-ins including Silverlight are turned off by default. Chrome (version 45+) has since stopped supporting NPAPI plug-ins altogether.

Chrome v42+

 

Use Firefox, Internet Explorer, or Safari.

Note: Microsoft Edge in Windows 10 does not support Silverlight.

10/13/15

When you attempt to save a Silverlight recording (created prior to 6/15) in the editor you will receive the message "Failed to save the current version."

N/A

Reprocess your recording before attempting to edit. This will save the file in the new format and allow you to save edits.

*If you need to reprocess a large amount of files, contact the ITS Help Desk for assistance.

5/8/14

When editing, users will sometimes get a message that says "Buffering" in the screen capture display area of the editor and it won't go away or let the user do any further editing.

All browsers

"Save" your recording, close the window, let the recording reprocess, then you can continue editing.

11/6/13

YouTube videos in the URL event feature won't play.

All

Take a normal YouTube URL ex: http://youtube.com/watch?v=Wblrm42zYTU and change the "watch?v=" to "embed/" so your new URL looks like "http://youtube.com/embed/Wblrm42zYTU" (omit quotes). Paste this into the URL for the event and save your Panopto session. The video will now play in the viewer.

Category: Mac Recording

Date Issue Solution

10/23/15

Panopto Mac Recorder does not currently work with Keynote version 6.6.

Download and install the latest Panopto Recorder for OS X from the ITS Software Downloads page or from your UICapture server address.

Category: Windows Recording

Date Issue Solution

8/13/14

"PowerPoint not installed" message appears in Panopto Focus Recorder when attempting to use polling.

Set the add-in "Always loaded" to True in TurningPoint.

6/17/13

User logs into computer using HawkID & password and Panopto using HawkID & password but gets message that "Windows password does not match the given password"

Delete the user's profile on the computer & then have them log in again clear the password from browser's cache.

Category: [Windows] Remote Recorder

Date Issue Solution

5/17/13

Questions submitted by viewers when the Webcast is initiated by a Remote Recorder (as opposed to the human operated Windows Recorder) do not get pushed to the broadcaster's machine.

None - This feature is not currently supported by the vendor, but has been submitted to their developers as a feature request.

Category: Webcasts

Date Issue Browser/OS Solution

3/20/15

Question timestamps displaying an hour behind during live webcasts. This only appears for those asking the questions. The timestamp appears correctly in the Panopto Recorder.

All browsers

No current solution.

If you did not see your issue/bug listed here, please visit our Frequently Asked Questions page.

Need More Help?

Contact the its-helpdesk@uiowa.edu or 384-4357 (4-HELP) 

 

©2015 The University of Iowa

 

Article number: 
104543
Last updated: 
December 19, 2016
Service: