ITS has discovered an issue with UICapture/Panopto sessions restarting from the beginning after refreshing the browser during a live webcast. There is currently no way to fast forward the session to a later point. 

Additionally, a second issue that may occur during a live webcast is the webcast may freeze at a random point.  Refreshing your browser will reset you back to the beginning of the session, as per the issue above, but as you return to the point where the webcast froze the first time, it will freeze again.  The best work around is to launch the webcast in a different browser or wait until the webcast is finished and watch it asynchronously.

ITS is working with the vendor to find a solution to this problem.

Article number: 
104946
Last updated: 
May 19, 2016
Service: 
Category: