Logging into Your ICON Course

  1. Go to http://icon.uiowa.edu
  2. Enter your HawkID and password and click Login.
  3. You will see your ICON Dashboard, which should display a list of all your ICON for the semester. You can select a different semester to view by choosing from the dropdown menu (right).
    OR
    If you prefer to use the legacy My Home screen, click the “Go to the old ‘My Home’ screen instead” link.
  4. Click the course title to enter the course.

 

Common problems and suggested fixes:

You’re having trouble logging in to ICON.

  • You forgot your HawkID password. Call the ITS Help Desk at 384-HELP and request to have your password reset. Note If you have already supplied the system with a “password hint” (a question that only you can answer), you can reset forgotten passwords yourself at the HawkID website (http://hawkid.uiowa.edu).
  • Your HawkID password has expired Passwords must be changed every six months. If your password has expired, call the ITS Help Desk at 384-HELP and request to have it reset. Note If you have already supplied the system with a “password hint” (a question only you can answer), you can reset expired passwords yourself at the HawkID website (http://hawkid.uiowa.edu).
  • You changed your HawkID (e.g., after marriage) If you change your HawkID (to a married name, etc.), it takes 24-48 hours for ICON to recognize your new HawkID, even though Webmail and other University systems may allow access sooner.
  • You get an Active X prompt You may encounter this situation if one of your ICON courses requires an Active X plug-in to download or display a file (e.g., a Flash presentation). Just click on OK and the plug-in will be added. Be sure to click the Install link at the top of your browser window.

You’re logged in but can’t find your ICON course.

  • Has it been fewer than two days since you requested the course? It takes the system two days to process new course requests.
  • Is your course in a department that does not have all sites automatically created? Some departments require instructors to manually request their sites. See Getting an ICON Course Site for more information.

You can see your course but your students cannot.

Article number: 
106766
Last updated: 
December 14, 2016
Service: 
Category: