1. Log in to your email at office365.uiowa.edu and enter your credentials
    • If you are setting up a phone tree on a shared - departmental account, click the avatar in the upper right corner and select open another mailbox. Then enter the name of the shared account.
  2. Click the gear in the upper right corner of the screen to access settings
  3. In the search bar, search for "call answering rules"
  4. Click the + button to add a rule
  5. Name the rule
  6. For "If the caller reaches my voicemail and *", choose [Apply to all calls]
  7. For "Provide caller with these options *", choose "Transfer call..."
  8. Fill in the information and hit OK to finish
  9. Add all of the phone tree contacts for numbers 1-9 if necessary
  10. Click OK at the top of the screen
Article number: 
107716
Last updated: 
January 24, 2017