RemoteAdmin Upgrade Overview
The RemoteAdmin service is used by IT professionals around the University of Iowa campus to manage servers and IT infrastructure. Several admin consoles and tools are available in a complete remote desktop environment. The service is also used to gain access to the desktops of firewalled servers.
What has changed with the new RemoteAdmin service?
- The most apparent change is that the service runs on a Windows Server 2012 R2 desktop, as opposed to Windows Server 2008 R2 desktop on the old RemoteAdmin service. The new desktop has been upgraded with more current versions of the various consoles and tools, as well.
- Only a full desktop environment is available in the new RemoteAdmin service. Due to frequent version updates, RemoteApps (individual published applications) have proven to be difficult to keep current and present distribution challenges. Most RemoteAdmin users were found to use multiple applications so a full desktop is more useful. A full remote desktop also provides a more reliable user experience than individual RemoteApps.
- Drives that are local to the server are hidden in Windows Explorer, though it is still possible to save to profile locations (Documents, etc.). This is done to encourage saving files/data to user profiles, home drives and/or departmental drives and not on the root of the local drives on the server. The new service leverages User Profile Disk technology (a much improved replacement for roaming profiles) so profile data will be retained between sessions.
RemoteAdmin Transition Plan
(Updated 9/7/17) The transition to the new server is complete and the old RemoteAdmin server is no longer available. Please note the difference in domain name for the new vs. old RemoteAdmin servers.
remoteadmin.iowa.uiowa.edu <--- The OLD (Server 2008R2) RemoteAdmin server
remoteadmin.uiowa.edu <--- The NEW (Server 2012R2) RemoteAdmin server
Now that the transition is complete, the old domain name of remoteadmin.iowa.uiowa.edu has been re-targeted to point at the new server to help avoid confusion. The old server will soon be retired. When connecting to the RemoteAdmin service, you should use 'remoteadmin.uiowa.edu' going forward.
NOTE: If you get an error message of "The connection was denied because the user account is not authorized for remote logon" or something similar, this generally means the account you are trying to log into RemoteAdmin with hasn't been granted access to the new server. See the link to the Qualtrics survey below.
Requesting Access to the new RemoteAdmin Service and Getting Connected
RemoteAdmin has been around, in some form, for well over a decade and has grown dramatically in popularity. Over time, the security group that was used to grant access has ballooned to include many obsolete accounts and nested security groups. Also, since AdminIDs (which often don't include good contact information in Active Directory) are often used to log into RemoteAdmin, we don't have a good way to contact RemoteAdmin users. As such, it is necessary to request access and provide contact information.
The form to request access to the new RemoteAdmin service can be found here: https://uiowa.qualtrics.com/jfe/form/SV_8nUwXaAzngj3uMl.
After you receive a confirmation email that you have been granted access, you can get connected to the new RemoteAdmin service by simply make a Remote Desktop connection to remoteadmin.uiowa.edu.