The application Dragon Naturally Speaking can cause a Duo (the system used for Two-Step Login) authentication error. After logging in with your HawkID and password, you may see an error that looks like this:


If you get this error message, check to see if you have Dragon Naturally Speaking installed on your computer. A Dragon Naturally Speaking web extension conflicts with Duo and causes this issue.

 

At this point, uninstalling the problem web browser extension is the best solution. See your browser's instructions for uninstalling extensions.

Article number: 
109226
Last updated: 
March 8, 2018