Some users using the Internet Explorer 11 web browser receive the error message We can't show you this session due to an unexpected error. when attempting to watch a UICapture session video.

This is a known issue when using Internet Explorer 11 in Compatibility View. Please turn off Compatibility View to watch UICapture sessions in IE 11.


To turn off Compatibility View:

1. Click the Settings gear icon

2. Select Compatibility View settings from the drop down

3. Uncheck Display intranet sites in Compatibility View

4. Click Close

Article number: 
Last updated: 
January 10, 2018