Some users using the Internet Explorer 11 web browser receive the error message We can't show you this session due to an unexpected error. when attempting to watch a UICapture session video.
This is a known issue when using Internet Explorer 11 in Compatibility View. Please turn off Compatibility View to watch UICapture sessions in IE 11.
To turn off Compatibility View:
1. Click the Settings gear icon
2. Select Compatibility View settings from the drop down
3. Uncheck Display intranet sites in Compatibility View
4. Click Close