PROBLEM

When opening a Panopto in the Safari browser on a Mac, the video seems to load but does not play. When pausing and restarting the player, the video will play fine.
 

CAUSE

Browser settings prevent auto play.
 

SOLUTION

Change the following setting in the browser configuration:
Safari -> Preferences -> Websites -> Auto-Play -> When visiting other websites -> Allow All Auto-Play

Article number: 
111506
Last updated: 
February 6, 2018
Service: 
Category: