About the Skype for Business Transition Project

Thousands of telephone numbers have been migrated to Skype for Business, and dozens of units will convert from traditional phones to the Voice over Internet Protocol (VoIP) solution in the months ahead.

VoIP uses the internet to make calls instead of the traditional phone systems. Skype for Business allows users to make VoIP calls, with additional features of instant message, presence, and video calls. It provides greater flexibility and enhanced user features, and reduces maintenance and infrastructure costs associated with traditional phone service.

Roll-out Process

Traditional phone lines will convert to Skype for Business on a department-by-department basis. You will receive a notification via email in advance of your department's transition. Your department IT support consult and representatives from ITS will work closely with your department to establish plans for your transition.  

Training and Support

We recommend familiarizing yourself with the Skype for Business tool through one of the training options listed below to make sure you are prepared for the upgrade.

Printable instruction guides

PDF iconSkype for Business Essentials: Client, Contacts & Communication
Navigate the Skype for Business interface, search for and add contacts, send and accept instant messages, schedule meetings, and more. 

PDF iconAdvanced Skype for Business: Telephony & Unified Messaging
Learn how to use Skype for Business as your phone: Place and receive calls, access voice mail messages, change your voice mail greeting, forward calls, and more.

In-person classes

Register for a Skype for Business training class. A schedule is available in Employee Self-Service. Search for "Skype" in the Course Title field to see all the offerings. Both essential and advanced options are available. 

Request in-person training for your department or unit

If the classes referenced above don't work with your schedule, you can request one of our Skype for Business instructors to come to your department to provide training. Contact the ITS Help Desk to request training.

Self-guided, online video tutorial with LinkedIn Learning

In this two hour and 37-minute Skype for Business Essential Training Course, you will learn how to navigate the Skype for Business interface, how to send instant messages, initiate audio and video calls, and share and present files in a meeting. You'll also learn how to set up scheduled meetings and impromptu gatherings, as well as how to use Skype for Business via mobile apps for iOS and Android.


For questions about your Skype for Business conversion, please contact your department's IT support consultant or the ITS Help Desk.

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Last updated: 
July 24, 2019