Ask the sender to:

Rename the attachment to docname.ext.rename.rename where docname.ext is the original name of the attachment including the extension. Send the attachment again (with this new name) and a personal message to you. 
When you receive this new message with the attachment, you will need to:

Download the attachment. 
Scan it with your virus checker. 
Rename it. (Windows: right click on the file and select Rename. You need to delete the part of the name that says ".rename" or ".rename.rename".)

Article number: 
1332
Last updated: 
July 5, 2016
Service: