There is a known issue with WS_FTP where the program stops working (crashes) when you drill down more than 3 or 4 levels of folders using using an SFTP/SSH connection.  

To resolve this problem, enter a forward slash at the beginning of the string of the Remote site folder field under Startup.  

  1. Go to the Site Manager page (File > Site Manager) 
  2. Highlight the shared drive site connection you just created. 
  3. Click Edit, then choose Startup from the left-hand menu.
  4. Enter the Remote site folder path (for example /deptname/shared).
  5. Click OK and Connect to the site.


Article number: 
Last updated: 
May 19, 2016