If you have downloaded and are preparing to install Ipswitch WS_FTP from the ITS Software Download site, the license key should be built into the file.  If you receive a prompt asking for a license key during installation, it may be that the installer file was renamed when it was saved.  When you save the installer file to you computer, make sure to leave the file name exactly as it appears (for example: wsftppro12.3_English_SN12345678123456781234567.exe).  If you shorten or change the file name, then the installer will not properly detect the license key.

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Last updated: 
September 10, 2012