There are two ways to interact with the UM system: voice access (for speaking commands) or touchtone (for pressing digits).  The default interface is by voice.  To change to the Touchtone Interface: press 0 which takes you to the main menu, then 0 again.  Please note that this will select the option for the duration of the call, it will not save this option for future calls. If you prefer the touchtone option, simply press 00 each time you enter your mailbox. 

 

Voice Commands -

You can say:

 

Touchtone Commands -

You can press:

 

Menus -

Available at all Times

"Main Menu"

"Repeat Menu"

"More Options"

"Cancel"

"Help"

0 - Repeat Menu

00 - More Options

* - Cancel or Main Menu
Main Menu

"Voicemail"

"E-Mail"

"Calendar"

"Personal Contacts"

"Directory"

"Personal Options"

"Repeat"

1 - Listen to Voice Message

2 - Listen to E-Mail Message

3 - Hear Calendar Options

4 - Find a Contact

5 - Compose a Voice Message

6 - Change Personal Options

7 - Turn Off Telephone Greeting
  (Change to Away Message)

0 - Repeat Menu

Voicemail -

While Listening to a voicemail message

"Rewind" (rewinds a few seconds)

"Repeat" (goes back to beginning)?

"Pause" (press any key to continue)

"Fast Forward"

"End"

"Slow Down"

"Flag for Follow-up"

"Play Header" (Envelope Information)

"Faster"

"Delete"

"Reply"

"Mark as Unread"

"Forward to" (then say the person's name from the directory or say "Personal Contact")

"Next Message"

"Next Unread"

"Previous"

* Touchtone commands are also available during playback.

1 - Rewind (a few seconds)

11 - Repeat (go back to beginning)

2 - Pause (press any key to continue)

3 - Fast Forward

33 -Skip to End

4 -Slower

44 - Flag for Follow-Up

5 - Envelope Information (Header Info)

6 - Faster

7 - Delete

8 - Reply

9 - Mark as Unread

0 - All Playback menu options

# - Next Message

 

Voicemail -

After Listening to a Voice Message

"Next Message"

"Replay"

"Next Unread"

"Previous"

"Call"

"Flag for Follow-up"

"Play Header" (Envelope Information)

"Forward to" (then say the person's name from the directory or say "Personal Contact")

"Delete"

"Reply"

"Mark as Unread"

* Touchtone commands are also available during playback.

# - Next Message

1 - Replay

11 - Previous Message

2 - Call

44 - Flag for Follow-up

5 - Envelope Information (Header Info)

6 - Forward

7 - Delete

8 - Reply

9 - Mark as Unread

0 - Repeat this Menu

00 - Return to Previous/More Options

* - Exit

E-mail & Meeting Request -

Available during playback

"Next Message"

"Next Unread"

"Previous"

"End"

"Read the Header"

"Accept"

"Decline"

"Tentatively Accept"

"Forward to" (then say the person's name from the directory or say "Personal Contact")

"Reply"

"Reply All"

"Flag for Follow-up"

"Delete"

"Delete Conversation"

"Hide Conversation"

"Call"

"Mark as Unread"

"Rewind"

"Fast Forward"

"Slow Down"

"Faster"

"Pause"

"Select Language"

"Find by Name"

* Touchtone commands are also available during playback.

# - Next Message

## - Next Unread Message

1 - Rewind

11 - Beginning

2 - Pause

3 - Fast Forward

4 - Slower

44 - Flag for Follow-up

5 - Envelope Information (Header Info)

55 - Next Language

6 - Faster

7 - Delete

77 - Delete Conversation

8 - Reply

88 - Reply to All

9 - Mark as Unread

99 - Hide Conversaton

0 - Repeat Menu

E-mail & Meeting Request -

After Listening to message

 

# - Next Message

## - Next Unread Message

1 - Replay

11 - Previous Message

2 - Call

4 - Accept

44 - Flag for Follow-up

5 - Envelope Informaiont (Header Info)

55 - Next Language

6- Forward

7 - Delete

77 - Delete Conversation

*7 - To Un-Delete

8 - Reply

88 - Reply to All

9 - Mark as Unread

99 - Hide Conversation

0 - Repeat Menu

* - Exit

Calendar - (Plays Meeting Summary: Meeting Request: Organizer, Time, Location and Subject)

After Listening to the Meeting Summary

"Next Meeting"

"Next Day"

"Replay"

"Previous Meeting"

"Call Location"

"Call Organizer"

"I'll Be Late"

"Accept/Tentative Accept"

"Decline/Cancel"

"Clear My Calendar"

"Meeting Details"

"Attendance Details"

"Reply"

"Reply All"

"Forward"

"Select Language"

"First or Last"

# - Next Meeting

## - Next Day

0 - Repeat

00 - More Options

1 - Replay

11 - Previous Meeting

2 - Call Location

22 - Call Organizer

3 - I'll Be Late

4 - Accept / Tentative Accept

5 - Meeting Details

55 - Attendance Details

6 - Forward

7 - Decline / Cancel

77 - Clear My Calendar

8 - Reply

88 - Reply to All

   

 

Article number: 
3530
Last updated: 
May 19, 2016