Frequently Asked Questions about the August 4, 2012 Data Center Infrastructure Work
Q. What is happening on August 4, 2012?
A. On Saturday, August 4, 2012 between 12AM and 7AM a large number of systems will be moving to the university’s new data center.
Q. What impact will this have on me?
A. Some services will be disconnected from the Internet while the work is being completed.
Q. Where can I find status updates on the work if I need it?
A. The ITS Help Desk website at http://helpdesk.its.uiowa.edu/ will be updated regularly on August 4, 2012.
Q. What if the work takes longer than expected?
A. If the work takes longer than expected, we’ll notify the campus community via the ITS Help Desk website at http://helpdesk.its.uiowa.edu/
Q. My ITS contact asked me not to schedule major IT work on Saturday, August 4, 2012. What if I cannot delay that work?
A. Please make sure that your ITS contact is aware of your need, and work with that person to develop a plan that helps maintain the integrity of our data center for all campus users.
Q. Is more maintenance work scheduled?
A. As work progresses on the construction of the new campus data center, we anticipate needing to complete periodic infrastructure repairs, upgrades and preventive maintenance at the current data center. Because of the impact this can have on our campus IT users, we’re scheduling dates (Infrastructure Days) well in advance, so our customers know not to schedule major IT work on those days.
This is the third of four infrastructure dates scheduled for 2012. Our next Infrastructure Day will occur in October 2012.