Frequently Asked Questions about the October 13, 2012 Data Center Infrastructure Work

Q. What is happening on October 13, 2012?

A. On Saturday, October 13, 2012 between 3AM and 7AM ITS will:

  • Move router links to firewall
  • Upgrade core LC network switch software
  • Troubleshoot network links in LC datacenter
  • Apply Cisco preventative maintenance to ITF
  • Upgrade Firewall software in ITF
  • Create Firewall context for F5 management

Q. What impact will this have on me?

A. Overall the impact from the October 13th planned data center work should be minimal.  The upgrade of the core LC network switch software will require a reboot of the server that will result in an outage for the the Microsoft Lync service of approximately 10 minutes around 3:40AM on October 13th.

Q. What if the work takes longer than expected or there are other status updates to communicate?

A. If the work takes longer than expected or there are other status updates to communicate, we’ll notify the campus community via the ITS Help Desk website at http://helpdesk.its.uiowa.edu/, as well as the ITS Alerts and Outages mailing list and RSS feed.

Q. My ITS contact asked me not to schedule major IT work on Saturday, October 13, 2012. What if I cannot delay that work?

A. Please make sure that your ITS contact is aware of your need, and work with that person to develop a plan that helps maintain the integrity of our data center for all campus users.

Q. Is more maintenance work scheduled?

A. During the course of normal business operations, we anticipate needing to complete periodic infrastructure repairs, upgrades and preventive maintenance at the data centers. Because of the impact this can have on our campus IT users, we’re scheduling dates (so-called Infrastructure Days) well in advance, so our customers know not to schedule major IT work on those days.

This is the last of four Infrastructure Days scheduled for 2012. Our next Infrastructure Day will occur on January 5, 2013. 

Article number: 
4050
Last updated: 
January 24, 2013