IT Service Alerts

Current Status

Start: 
Monday, May 13, 2024 - 12:00pm
Description

ICON - Gradescope is providing an error when clicking "Post Grades to ICON" for linked-assignments. An error message states an assignment must first be linked, when already linked.

Until this issue is resolved, grades can be exported via the 'Download Grades' button on the 'Review Grades' page of the assignment, and then uploaded to Canvas' Gradebook:

  1. Export exam grades from Gradescope as a CSV file.
  2. Edit the CSV file to match the format for importing the exam grades to the Canvas Gradebook. *You can obtain a file with the correct formatting by exporting the Gradebook. 
  3. Import the grades into the Canvas Gradebook.

Gradescope developers are working on a fix.

 

Services
Gradescope
Last updated: 
Monday, May 13, 2024 - 12:49pm

Planned Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
Start: 
Friday, May 17, 2024 - 10:00pm
End: 
Friday, May 17, 2024 - 10:30pm
Description

Redshelf eReader will be unavailable during this maintenance window. This will impact eTexts being delivered through the Follett Discover and ICON Direct programs.

Last updated: 
Tuesday, May 14, 2024 - 9:37am
Start: 
Sunday, May 19, 2024 - 1:00am
End: 
Sunday, May 19, 2024 - 4:00am
Description

During the maintenance window, Top Hat will be unavailable and visitors to app.tophat.com will see a maintenance page.

Services
Clickers
Last updated: 
Thursday, January 18, 2024 - 9:36am
Start: 
Sunday, May 19, 2024 - 9:00am
End: 
Sunday, May 19, 2024 - 12:00pm
Description

ITS will be updating the central FileMaker servers to version 20.3. The central FileMaker servers will be unavailable during the update.

FileMaker Server 20.3 has a minimum client version of FileMaker Pro 19.4.2.  If you are not running at least FileMaker Pro 19.4.2 you will not be able to connect to your FileMaker databases after this update. 

You can check your version of FileMaker Pro using the steps below:

  • Windows Users: Open FileMaker Pro, go to the Help menu, and select About FileMaker Pro.
  • macOS Users: Open FileMaker Pro, click on the FileMaker Pro menu, and choose About FileMaker Pro.
  • If you don't see the version number on the About screen, you may need to click the Info button.

If you need assistance updating your FileMaker Pro client, please contact your local IT support personnel.

Please contact fmpadmin@uiowa.edu if you have any questions or concerns.

Services
FileMaker Hosting and Administration
Last updated: 
Thursday, April 11, 2024 - 11:04am
Start: 
Sunday, May 19, 2024 - 10:00am
End: 
Sunday, May 19, 2024 - 12:00pm
Description

The following printing services will be unavailable during the maintenance window:

-Printing in ITCs
-Web print for the ITCs
-Web interface for PaperCut
-Printing to charge printers
-Printing that requires the use of the PaperCut Client software

Printing to IOWAPRINT01/02/03/04 will not be affected unless the PaperCut client is required for your environment. Questions can be directed to ITS Enterprise Client Management at its-ecm@uiowa.edu.

Services
Printing in Computer Labs (ITCs)
Last updated: 
Monday, May 13, 2024 - 3:43pm
Start: 
Tuesday, May 21, 2024 - 12:00am
End: 
Monday, May 27, 2024 - 11:45pm
Description

Managed Windows Servers will be undergoing monthly patching. Contact the ITS Help Desk if you are interested in the list of patches that will be applied.

Services
Microsoft SQL Server Hosting and Administration
Virtual Server
Windows
Last updated: 
Tuesday, May 14, 2024 - 2:45pm
Start: 
Wednesday, May 22, 2024 - 6:30am
End: 
Wednesday, May 22, 2024 - 7:00am
Description

A network maintenance window is scheduled to replace and reboot networking devices in the building.

Wired and wireless services from these buildings will be not be available during this maintenance.

Services
Campus Data Network Connectivity
eduroam
UI-DeviceNet
UI-Guest Wi-Fi
Buildings
UI Bioventures Center
Last updated: 
Thursday, May 16, 2024 - 11:34am
Start: 
Wednesday, May 22, 2024 - 8:00am
End: 
Thursday, May 23, 2024 - 8:00am
Description

IDAS will be unavailable for one day due to maintenance.

Services
Interactive Data Analytics Service (IDAS)
Last updated: 
Thursday, May 9, 2024 - 4:47pm
Start: 
Wednesday, May 22, 2024 - 9:00pm
End: 
Wednesday, May 22, 2024 - 10:00pm
Description

ITS will be migrating buildings to new campus networking infrastructure during the 60 minute window. Actual outage is expected to be under 15 minutes.

Services
Campus Data Network Connectivity
Buildings
Petersen Residence Hall
Rienow Hall
Slater Hall
Hillcrest Hall
Last updated: 
Friday, May 10, 2024 - 8:38am

Service Announcements

Start: 
Sunday, May 19, 2024 - 10:00am
End: 
Friday, May 24, 2024 - 5:00pm
Description

On Sunday, May 19, 2024 the shared SQL Server production systems IOWASQLHOST1, IOWASQLHOST2, and IOWASQLHOST3 will be upgraded from SQL Server 2014 to SQL Server 2019. The new SQL Server 2019 systems will have network connectivity restricted to ITS data centers and, on request, static IP addresses on wired campus building machines.  These SQL Server databases will no longer be open to campus wireless or VPN. 
Additionally, some clients may need to update their connection strings to use the fully qualified domain name (FQDN) of the database server (e.g. IOWASQLHOST1.iowa.uiowa.edu). For more information about this migration, please review SQL Server 2014 Shared Hosting Refresh FAQs or contact the SQL Server DBA team at ITS-SQL-Help@uiowa.edu.

Services
Microsoft SQL Server Hosting and Administration
Last updated: 
Wednesday, May 1, 2024 - 2:13pm
Start: 
Tuesday, May 14, 2024 - 8:00am
End: 
Friday, May 17, 2024 - 5:00pm
Description

On Tuesday, May 14, 2024, ITS will modify the uiowa.edu email security (DMARC) configuration from Quarantine %=50 to Quarantine %=75. More information is available at: https://its.uiowa.edu/support/article/128256.

Services
Microsoft 365: Email & Calendaring
Last updated: 
Wednesday, April 17, 2024 - 11:15am

Status History

Status of technology services over the last 5 days. Please refer to View All Services to see the status history of all technology services.

Service

Mon
5-13
Tue
5-14
Wed
5-15
Thu
5-16
Fri
5-17
Microsoft 365
Microsoft 365 was operational on 2024-05-13
Microsoft 365 was operational on 2024-05-14
Microsoft 365 was operational on 2024-05-15
Microsoft 365 was operational on 2024-05-16
Microsoft 365 was operational on 2024-05-17
OneDrive for Business
OneDrive for Business was operational on 2024-05-13
OneDrive for Business was operational on 2024-05-14
OneDrive for Business was operational on 2024-05-15
OneDrive for Business was operational on 2024-05-16
OneDrive for Business was operational on 2024-05-17
Printing in Computer Labs (ITCs)
Printing in Computer Labs (ITCs) was operational on 2024-05-13
Printing in Computer Labs (ITCs) was operational on 2024-05-14
Printing in Computer Labs (ITCs) was operational on 2024-05-15
Printing in Computer Labs (ITCs) was operational on 2024-05-16
Printing in Computer Labs (ITCs) was operational on 2024-05-17
Microsoft Skype for Business
Microsoft Skype for Business was operational on 2024-05-13
Microsoft Skype for Business was operational on 2024-05-14
Microsoft Skype for Business was operational on 2024-05-15
Microsoft Skype for Business was operational on 2024-05-16
Microsoft Skype for Business was operational on 2024-05-17
eduroam
eduroam was operational on 2024-05-13
eduroam was operational on 2024-05-14
eduroam was operational on 2024-05-15
eduroam was operational on 2024-05-16
eduroam was operational on 2024-05-17
ICON
ICON was operational on 2024-05-13
ICON was operational on 2024-05-14
ICON was operational on 2024-05-15
ICON was operational on 2024-05-16
ICON was operational on 2024-05-17
HawkID
HawkID was operational on 2024-05-13
HawkID was operational on 2024-05-14
HawkID was operational on 2024-05-15
HawkID was operational on 2024-05-16
HawkID was operational on 2024-05-17
Campus Data Network Connectivity
Campus Data Network Connectivity was experiencing an outage on 2024-05-13
Campus Data Network Connectivity had multiple issues on 2024-05-14
Campus Data Network Connectivity had multiple issues on 2024-05-15
Campus Data Network Connectivity had maintenance on 2024-05-16
Campus Data Network Connectivity was operational on 2024-05-17
View All Services

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