Beginning December 20, 2022, when a new Shared/Departmental email account is created it will be enabled with a server-side policy which will store a copy of all messages Sent As or Sent on Behalf of that account in the Shared/Departmental Sent Items folder. A copy of the message will also continue to be stored in the individual account Sent Items folder.

This change is to better ensure messages are not lost or inaccessible to groups using Shared/Departmental accounts. This is also the default behavior of Healthcare Shared/Departmental accounts and will better align the Healthcare and University use of the service.