Current Status

Start: 
Thursday, June 30, 2016 - 10:00am
Update

Microsoft has restarted services and shifted traffic to a healthy portion of the email system to reduce impact. Microsoft is also reverting a recent update which may be causing issues with the email service. ITS staff are beginning to see improved email delivery; however, the overall email service continues to experience delays.

Findings from Microsoft's investigation indicate that a portion of the system responsible for email message filtering became degraded, resulting in email message delivery delays.  Services are currently restarting to bring the system back to a healthy state.  Microsoft is continuing to analyze the situation to confirm the root cause of impact.

Description

ITS is working with Microsoft to investigate an issue where users may be unable to access or use Office 365 email services or features. Users may be experience delays when receiving email messages from senders outside of the University of Iowa email system.  Users who scan to email are also experiencing issues. We will update this notice as soon as more information is available.

Service: 
Last updated: 
Thursday, June 30, 2016 - 2:04pm

Planned Maintenance

ITS publishes information on planned service availability. This includes events occuring over the next 7 days.

Start: 
Thursday, May 19, 2016 - 8:00am
End: 
Friday, August 12, 2016 - 5:00pm
Description

As a result of maintenance performed by different groups on campus this summer, the following buildings will have wireless connectivity issues. Service may be sporadic in the following buildings during the listed times:

  • Burge, various outages throughout building through August 4th
  • Currier, 4th Floor North through August 4th
  • Daum, Floors 5-8 through August 4th
  • EPB, Office areas sporadic through August 12th
  • Hillcrest, North Side, Floors 1-4 through August 4th
  • Maclean, Office areas sporadic through August 12th
  • Rienow, Floors 1-4 through August 4th
  • Stanley, Floors 1-4 through August 4th
  • Studio Arts, building vacated, service limited to space being used for student registration.
Buildings
Burge Hall
Currier Hall
Daum Hall
English-Philosophy Building
Hillcrest Hall
MacLean Hall
Rienow Hall
Stanley Hall
Studio Arts
Start: 
Friday, July 1, 2016 - 6:00am
End: 
Friday, July 1, 2016 - 7:00am
Description

ITS will be performing maintenance to the campus Wi-Fi network on the West side of campus.

During this time, there will be brief periods when the Wi-Fi service will be unavailable.

Start: 
Tuesday, July 5, 2016 - 8:00am
End: 
Tuesday, July 5, 2016 - 10:00am
Description

ITS will be performing maintenance to the Campus Cable TV system (CATV) on Tuesday 5 July 2016 from 8:00AM-10:00AM.

This may cause brief interruptions during this time period. 

Service: 
Start: 
Thursday, July 7, 2016 - 5:30am
End: 
Thursday, July 7, 2016 - 6:00am
Description

ITS will upgrade the eduroam wireless service to use a more secure certificate during this time.

The service won't be interrupted, but will require a manual confirmation of the new certificate on all wireless devices except Android.

The instructions on how to accept the new certificate on your devices can be found on the Wireless Certificate Upgrade support article

Legend

  • Operational
  • Degradation of Service
  • Service Outage
  • Planned Maintenance
  • Multiple Issues