Active Alerts

Upcoming Known-Issue Alert

UICapture - Known Issue

Thursday, July 2, 2015 - 5:00pm
Active Known-Issue Alert

Office 365 - Known Issue

Wednesday, July 1, 2015 - 4:00pm
Active Known-Issue Alert

SharePoint 2013 - Known Issue

Tuesday, June 30, 2015 - 10:15am
Active Maintenance Alert

Peoplesoft (HPROD and Self Service) - Planned - Maintenance

Friday, June 12, 2015 - 4:00pm
Active Known-Issue Alert

Microsoft Lync - Microsoft Lync Rebranded as Skype for Business - Known Issue

Monday, April 20, 2015 - 8:00am
Active Known-Issue Alert

Office 365 - Printing Email Messages to Dell B5460 Printers - Known Issue

Tuesday, February 24, 2015 - 9:00pm
Active Known-Issue Alert

VPN - Known Issue

Wednesday, February 11, 2015 - 4:30pm
Active Known-Issue Alert

Office 365 - Safari Browser - Known Issue

Monday, December 1, 2014 - 8:00am
Active Known-Issue Alert

POODLE Vulnerability - Known Issue

Thursday, October 16, 2014 - 3:45pm
Active Known-Issue Alert

Hawkmail - Chrome Browser - Known Issue

Wednesday, September 10, 2014 - 8:00am
Active Known-Issue Alert

Google Chrome/Panopto Recorder - Known Issue

Wednesday, August 27, 2014 - 10:00am

Upcoming Alerts

Upcoming Maintenance Alert

Entrepreneurship Learning Lab Honors Centerstone Building Bloomington House Dubuque South House - Planned - Maintenance

Tuesday, July 14, 2015 - 7:00am to 8:00am
Upcoming Maintenance Alert

ITS Website - Planned - Maintenance

Tuesday, July 7, 2015 - 6:00am to 7:00am
Upcoming Maintenance Alert

UI Wireless - Planned - Maintenance

Monday, July 6, 2015 - 7:00am to 8:00am

Past Alerts

Past Maintenance Alert

UI Wireless (Eduroam and ATT) - Planned - Maintenance

Wednesday, July 1, 2015 - 7:00am to 8:00am
Past Outage Alert

UICapture - Outage

Tuesday, June 30, 2015 - 4:15pm to Wednesday, July 1, 2015 - 1:00pm
Past Maintenance Alert

UICapture - Planned - Maintenance

Tuesday, June 30, 2015 - 6:00am to 10:00am
Past Known-Issue Alert

Turnitin - Known Issue

Sunday, June 28, 2015 - 1:30pm to Tuesday, June 30, 2015 - 9:30am

Additional Information

IT Mailing Lists

The University of Iowa IT Community has a number of mailing lists you can subscribe to for information. Click here for more information and to subscribe to one or more lists.

Recurring Downtimes

ITS routinely patches operating systems and applications, and performs hardware maintenance. This work is generally conducted during known maintenance windows or the work is scheduled in advance with the service owner. 

We make every attempt to minimize the length of any service outage. High availability services supported via clustered servers will rarely experience a downtime due to routine software patching. Individual servers can be patched while the others servers in the cluster maintain the service.

ITS Data Center Infrastructure Dates

Data Center infrastructure work can require extended outages for all services in the data center. Examples of such work include changes to our electrical, mechanical, network, or firewall infrastructure. See the ITS Data Center Infrastructure Dates page for more information and the currently scheduled dates.

Telephone Voicemail and Voice "trees"

  • First and Last Sunday of each month: 6 A.M. - 9 A.M.
  • Typical monthly maintenance takes less than 30 minutes and is only performed one day per month

Red Hat Network

To allow more timely installation of OS and application updates, we're establishing a weekly maintenance window for the UI Red Hat Network service. This window will be 5:00 p.m. to 10:00 p.m. every Sunday evening. We may or may not use this time to perform maintenance as needed. When possible, we'll notify everyone via this e-mail list in advance of any planned work, but we ask that you not schedule any processes that may require the Satellite server during this time.

Virtual Desktop

The Virtual Desktop services will be unavailable at 3:00 AM every Sunday due to a very short recurring outage.  The total time of the outage should be approximately 10 minutes.  This is necessary so that Windows and Microsoft Office updates may be installed and so that the servers may be rebooted.  If there are users logged on at this time, the Citrix system will automatically send them a message 10 minutes prior to the outage informing them to save their work.  Any Citrix sessions that are running during this time will be lost.