Outages & Service Degradations
Service Degradation - Multiple Services
Download speeds from Apple are currently very slow (2MB/s or lower) on campus or through VPN services. This is lengthening the amount of time it takes for an Apple macOS/iOS device update/upgrade to take place. Other large downloads from Apple may be affected. Device Management services from Apple do not seem to be affected at this time. ITS staff are looking into the issue.
Planned Maintenance
Services scheduled for maintenance over the next 7 days.
Planned Maintenance - SPSS
ITS will be updating IBM SPSS license on the following server for 2026:
ibmspss-lm.iowa.uiowa.edu
Planned Maintenance - Telephone and Voice Services, Multiple Buildings - Analog Gateways
HCIS staff will be performing planned analog gateway maintenance, which will impact the listed buildings. The expected downtime is approximately 15 minutes, resulting in temporary dial tone interruptions during this window.
What to Expect: During the migration, dial tone service will be temporarily unavailable for the following systems:
- Elevator phones
- Fire alarm panels
- Area of Refuge communication systems
- Classroom phones
Planned Maintenance - ICON Direct - WileyPlus
WileyPLUS will be conducting maintenance. During this time, purchasing access to WileyPLUS will be unavailable. Status updates here.
Planned Maintenance - ICON Direct - Pearson
During this scheduled maintenance, all Pearson platforms will be unavailable. This includes MyLab, Mastering, and Revel. Status updates here.
Planned Maintenance - FileMaker Hosting and Administration
The central FileMaker servers will be unavailable due to a scheduled upgrade to version 22. Users will be unable to connect to FileMaker applications during this upgrade.
Due to new minimum client requirements associated with this upgrade, ITS is requiring all end users to upgrade their client to version 21 or later before December 21st, 2025. End users who do not have at least version 21.0.1 will be unable to connect to FileMaker Server 22.
Please contact fmpadmin@uiowa.edu if you have any questions or concerns about the maintenance.
Planned Maintenance - Multiple Services
TPS Systems and Storage will upgrade the firmware on the LC and ITF datacenter NetApp Network Storage System (RDSS, ADSS, UDSS, CLAS, HOME, VMware). The upgrade is non-disruptive and is expected to last no longer than 6 hours.
Planned Maintenance - Telephone and Voice Services - Analog Gateways
HCIS staff will be performing planned analog gateway maintenance on all analog gateways serving the University of Iowa. Each gateway will be migrated individually, with an expected downtime of approximately 5 minutes per gateway. These cutovers will occur sequentially on Monday December 22nd between 5:00 PM and 6:00 PM, resulting in temporary dial tone interruptions during this window.
What to Expect: During the migration, dial tone service will be temporarily unavailable for the following systems:
- Elevator phones
- Fire alarm panels
- Area of Refuge communication systems
- Classroom phones
Service Announcements
Service announcements scheduled for the next 7 days.
Service Announcement - eduroam - Annual Campus Eduroam Certificate Renewal
ITS will be renewing the SSL/TLS Certificate for the campus eduroam authentication servers.This certificate is used to verify the authenticity of the campus eduroam authentication servers and needs to be renewed periodically to maintain the security of the eduroam service.
Instructions on how to accept the new eduroam wireless authentication server certificate can be found here: https://its.uiowa.edu/services/eduroam/wireless-authentication-server-certificate-renewal-instructions
If you have any issues, contact the ITS Help Desk https://its.uiowa.edu/contact
Service Degradation Outage Planned Maintenance Service Announcement