Active Alerts

Active Known-Issue Alert

POODLE Vulnerability - Known Issue

Thursday, October 16, 2014 - 3:45pm
Active Known-Issue Alert

Hawkmail - Chrome Browser - Known Issue

Wednesday, September 10, 2014 - 8:00am
Active Known-Issue Alert

Google Chrome/Panopto Recorder - Known Issue

Wednesday, August 27, 2014 - 10:00am
Active Known-Issue Alert

Office 365 - Recover Deleted Items - Known Issue

Wednesday, August 27, 2014 - 8:00am
Active Known-Issue Alert

Wiki - Known Issue

Monday, March 3, 2014 - 3:30pm

Upcoming Alerts

Upcoming Maintenance Alert

UI Wireless (Eduroam and ATT) - Phillips Hall - Planned - Maintenance

Monday, October 27, 2014 - 8:00am to Monday, November 10, 2014 - 5:00pm
Upcoming Maintenance Alert

Phone Switch - Planned - Maintenance

Friday, October 24, 2014 - 8:00pm to 8:30pm
Upcoming Maintenance Alert

ArcGIS Campus License Manager - Planned - Maintenance

Tuesday, October 21, 2014 - 7:00am to 8:00am
Upcoming Maintenance Alert

UI Wireless (Eduroam and ATT) - Slater Hall - Planned - Maintenance

Tuesday, October 21, 2014 - 7:00am to 7:30am
Upcoming Maintenance Alert

Wired and Wireless - Old Capitol - Planned - Maintenance

Tuesday, October 21, 2014 - 6:30am to 7:30am
Upcoming Maintenance Alert

Wired and Wireless - Dubuque House - Planned - Maintenance

Tuesday, October 21, 2014 - 6:00am to 7:00am
Upcoming Maintenance Alert

Wired and Wireless - Bloomington House - Planned - Maintenance

Tuesday, October 21, 2014 - 6:00am to 7:00am

Past Alerts

Past Maintenance Alert

My UI Career - Annual Goals and Performance Review - Planned - Maintenance

Thursday, October 16, 2014 - 12:00pm to Monday, October 20, 2014 - 8:00am
Past Outage Alert

SiteNow - Outage

Wednesday, October 15, 2014 - 3:45pm to 5:15pm

Additional Information

IT Mailing Lists

The University of Iowa IT Community has a number of mailing lists you can subscribe to for information. Click here for more information and to subscribe to one or more lists.

Recurring Downtimes

ITS routinely patches operating systems and applications, and performs hardware maintenance. This work is generally conducted during known maintenance windows or the work is scheduled in advance with the service owner. 

We make every attempt to minimize the length of any service outage. High availability services supported via clustered servers will rarely experience a downtime due to routine software patching. Individual servers can be patched while the others servers in the cluster maintain the service.

ITS Data Center Infrastructure Dates

Data Center infrastructure work can require extended outages for all services in the data center. Examples of such work include changes to our electrical, mechanical, network, or firewall infrastructure. See the ITS Data Center Infrastructure Dates page for more information and the currently scheduled dates.

Telephone Voicemail and Voice "trees"

  • First and Last Sunday of each month: 6 A.M. - 9 A.M.
  • Typical monthly maintenance takes less than 30 minutes and is only performed one day per month

Red Hat Network

To allow more timely installation of OS and application updates, we're establishing a weekly maintenance window for the UI Red Hat Network service. This window will be 5:00 p.m. to 10:00 p.m. every Sunday evening. We may or may not use this time to perform maintenance as needed. When possible, we'll notify everyone via this e-mail list in advance of any planned work, but we ask that you not schedule any processes that may require the Satellite server during this time.

Virtual Desktop

The Virtual Desktop services will be unavailable at 3:00 AM every Sunday due to a very short recurring outage.  The total time of the outage should be approximately 10 minutes.  This is necessary so that Windows and Microsoft Office updates may be installed and so that the servers may be rebooted.  If there are users logged on at this time, the Citrix system will automatically send them a message 10 minutes prior to the outage informing them to save their work.  Any Citrix sessions that are running during this time will be lost.