Active Alerts

Active Known-Issue Alert

IowaPrint02 - Known Issue

Tuesday, February 2, 2016 - 2:15pm
Active Known-Issue Alert

Office 365: OneDrive for Business, Web Apps & Sites - Known Issue

Monday, December 14, 2015 - 5:00pm
Active Known-Issue Alert

Qualtrics - Known Issue

Friday, December 11, 2015 - 4:30pm
Active Known-Issue Alert

UICapture (Panopto) - Known Issue

Monday, December 7, 2015 - 9:00am
Active Known-Issue Alert

Office 365 - Safari Browser - Known Issue

Tuesday, December 1, 2015 - 8:00am
Active Known-Issue Alert

SharePoint - Known Issue

Monday, November 30, 2015 - 1:30pm
Active Known-Issue Alert

POODLE Vulnerability - Known Issue

Friday, November 6, 2015 - 8:00am
Active Known-Issue Alert

Hawkmail - Chrome Browser - Known Issue

Thursday, September 10, 2015 - 8:00am

Upcoming Alerts

Upcoming Maintenance Alert

ITS Data Center Maintenance - Planned - Maintenance

Saturday, February 13, 2016 -
12:00am to 3:00am
Upcoming Maintenance Alert

Network Connectivity in Multiple Residence Halls - Planned - Maintenance

Friday, February 12, 2016 -
6:00am to 6:45am

Past Alerts

Past Known-Issue Alert

Online Sexual Harassment Prevention Education Courses - Known Issue

Wednesday, February 3, 2016 - 12:00pm to Thursday, February 4, 2016 - 1:30pm
Past Outage Alert

Employee Self Service - Outage

Monday, February 1, 2016 -
10:15am to 2:00pm
Past Outage Alert

Performance Management software - Outage

Friday, January 29, 2016 -
10:00am to 7:00pm
Past Maintenance Alert

Wired and Wireless - Pomerantz Center - Planned - Maintenance

Friday, January 29, 2016 -
6:30am to 7:00am
Past Maintenance Alert

Wired and Wireless - Carver Biomedical Research Building - Planned - Maintenance

Friday, January 29, 2016 -
6:00am to 6:30am
Past Maintenance Alert

ShareStream - Planned - Maintenance

Friday, January 29, 2016 -
6:00am to 7:00am
Past Maintenance Alert

VMWare vCenter Management Service - Planned - Maintenance

Wednesday, January 27, 2016 -
9:00am to 12:00pm

Additional Information

IT Mailing Lists

The University of Iowa IT Community has a number of mailing lists you can subscribe to for information. Click here for more information and to subscribe to one or more lists.

Recurring Downtimes

ITS routinely patches operating systems and applications, and performs hardware maintenance. This work is generally conducted during known maintenance windows or the work is scheduled in advance with the service owner. 

We make every attempt to minimize the length of any service outage. High availability services supported via clustered servers will rarely experience a downtime due to routine software patching. Individual servers can be patched while the others servers in the cluster maintain the service.

ITS Data Center Infrastructure Dates

Data Center infrastructure work can require extended outages for all services in the data center. Examples of such work include changes to our electrical, mechanical, network, or firewall infrastructure. See the ITS Data Center Infrastructure Dates page for more information and the currently scheduled dates.

Telephone Voicemail and Voice "trees"

  • First and Last Sunday of each month: 6 A.M. - 9 A.M.
  • Typical monthly maintenance takes less than 30 minutes and is only performed one day per month

Red Hat Network

To allow more timely installation of OS and application updates, we're establishing a weekly maintenance window for the UI Red Hat Network service. This window will be 5:00 p.m. to 10:00 p.m. every Sunday evening. We may or may not use this time to perform maintenance as needed. When possible, we'll notify everyone via this e-mail list in advance of any planned work, but we ask that you not schedule any processes that may require the Satellite server during this time.

Virtual Desktop

The Virtual Desktop services will be unavailable at 3:00 AM every Sunday due to a very short recurring outage.  The total time of the outage should be approximately 10 minutes.  This is necessary so that Windows and Microsoft Office updates may be installed and so that the servers may be rebooted.  If there are users logged on at this time, the Citrix system will automatically send them a message 10 minutes prior to the outage informing them to save their work.  Any Citrix sessions that are running during this time will be lost.