Active Alerts

Active Known-Issue Alert

Hawkmail - Chrome Browser - Known Issue

Wednesday, September 10, 2014 - 8:00am
Active Known-Issue Alert

Google Chrome/Panopto Recorder - Known Issue

Wednesday, August 27, 2014 - 10:00am
Active Known-Issue Alert

Office 365 - Recover Deleted Items - Known Issue

Wednesday, August 27, 2014 - 8:00am
Active Known-Issue Alert

Wiki - Known Issue

Monday, March 3, 2014 - 3:30pm

Upcoming Alerts

Upcoming Maintenance Alert

Turnitin - Planned - Maintenance

Saturday, October 11, 2014 - 9:00am to 1:00pm
Upcoming Maintenance Alert

Wireless Access Points - Blank Honors Center - Planned - Maintenance

Monday, October 6, 2014 - 8:00am to Friday, October 10, 2014 - 5:00am
Upcoming Maintenance Alert

Wireless Access Points - South Quad - Planned - Maintenance

Monday, October 6, 2014 - 8:00am to Saturday, October 18, 2014 - 5:00pm
Upcoming Maintenance Alert

ITS Data Center Maintenance - Planned - Maintenance

Saturday, October 4, 2014 - 3:00am to 10:00am
Upcoming Maintenance Alert

UI Wireless (Eduroam and ATT) - North Hall - Planned - Maintenance

Thursday, October 2, 2014 - 6:00am to Friday, October 3, 2014 - 8:00am

Past Alerts

Past Maintenance Alert

Wired and Wireless - Carver - Hawkeye Arena - Planned - Maintenance

Friday, September 26, 2014 - 5:30am to 6:30am
Past Maintenance Alert

Wired and Wireless - Museum of Art - Planned - Maintenance

Thursday, September 25, 2014 - 6:30am to 7:30am
Past Maintenance Alert

Wired and Wireless - University Capitol Centre - Planned - Maintenance

Thursday, September 25, 2014 - 5:00am to 6:00am
Past Outage Alert

Cable TV - Outage

Monday, September 22, 2014 - 8:00pm to Tuesday, September 23, 2014 - 8:00am
Past Maintenance Alert

Wired and Wireless - Kinnick Stadium - Planned - Maintenance

Friday, September 19, 2014 - 7:30am to 9:30am

Additional Information

IT Mailing Lists

The University of Iowa IT Community has a number of mailing lists you can subscribe to for information. Click here for more information and to subscribe to one or more lists.

Recurring Downtimes

ITS routinely patches operating systems and applications, and performs hardware maintenance. This work is generally conducted during known maintenance windows or the work is scheduled in advance with the service owner. 

We make every attempt to minimize the length of any service outage. High availability services supported via clustered servers will rarely experience a downtime due to routine software patching. Individual servers can be patched while the others servers in the cluster maintain the service.

ITS Data Center Infrastructure Dates

Data Center infrastructure work can require extended outages for all services in the data center. Examples of such work include changes to our electrical, mechanical, network, or firewall infrastructure. See the ITS Data Center Infrastructure Dates page for more information and the currently scheduled dates.

Telephone Voicemail and Voice "trees"

  • First and Last Sunday of each month: 6 A.M. - 9 A.M.
  • Typical monthly maintenance takes less than 30 minutes and is only performed one day per month

Red Hat Network

To allow more timely installation of OS and application updates, we're establishing a weekly maintenance window for the UI Red Hat Network service. This window will be 5:00 p.m. to 10:00 p.m. every Sunday evening. We may or may not use this time to perform maintenance as needed. When possible, we'll notify everyone via this e-mail list in advance of any planned work, but we ask that you not schedule any processes that may require the Satellite server during this time.

Virtual Desktop

The Virtual Desktop services will be unavailable at 3:00 AM every Sunday due to a very short recurring outage.  The total time of the outage should be approximately 10 minutes.  This is necessary so that Windows and Microsoft Office updates may be installed and so that the servers may be rebooted.  If there are users logged on at this time, the Citrix system will automatically send them a message 10 minutes prior to the outage informing them to save their work.  Any Citrix sessions that are running during this time will be lost.