Start:
Friday, February 3, 2023 - 9:00am
End:
Tuesday, February 28, 2023 - 10:00am
Updates
Tuesday, February 28, 2023 - 10:00am
The issue has been resolved.
Tuesday, February 7, 2023 - 3:15pm
A support ticket has been opened with Microsoft, who acknowledged that the issues we are experiencing are widespread and affecting customers beyond the University of Iowa. Microsoft is working on a solution (which will likely come as an update to Microsoft Teams) and provided a timeline of the end of February 2023 for the solution to be implemented.
Description
Skype for Business users have reported hearing dial tone from the Windows Skype for Business client after the following circumstances:
- Ending a Skype for Business call
- Restarting the Skype for Business client while in a Microsoft Teams call or meeting
- Ending a Microsoft Teams meeting while the Skype for Business client is running
- Leaving a Microsoft Teams meeting while the Skype for Business client is running
ITS and HCIS staff are working on a solution to the issue. Until a solution is in place, users experiencing this issue should do the following:
- Close the Skype for Business client by navigating to the System Tray (access by clicking up caret at bottom right of main screen, near the date and time), right-clicking on the Skype for Business icon, and selecting Exit.
- Close the Microsoft Teams client by navigating to the System Tray (access by clicking up caret at bottom right of main screen, near the date and time), right-clicking on the Skype for Business icon, and selecting Quit.
- Relaunch both Skype for Business and Microsoft Teams.
- If necessary, restart your computer.
Services
Last updated:
Tuesday, February 28, 2023 - 10:35am