What is UICapture?
UICapture can create digital recordings of audio, video, and screen content via a software application that is installed on either Windows, macOS, iOS, or Android. UICapture records this content, processes it, and can make the content available as streamed presentations and downloadable audio and video podcasts. UICapture content can be easily linked to ICON courses or other websites.
ICON and UICapture are fully integrated, allowing faculty and students immediate and simple access to lecture capture.
Zoom cloud recordings are automatically transferred to UICapture.
Support articles, how-tos, frequently asked questions, and more are available at the Office of Teaching, Learning and Technology's UICapture webpage.
Current Status
Maintenance
Past 90 Days
Alert History
This issue is now resolved.
Panopto is currently experiencing a service disruption and the platform is unavailable. End users are unable to access the service, and are unable to view, edit, or upload recordings at this time. Any recordings that are recorded locally using the Panopto Desktop Recorder or recordings made using the Zoom Cloud Recordings integration will be uploaded after the platform is available again.
The Panopto cloud operations team is investigating the issue.
During this time users will not be able to upload new recordings or access existing content. Attempts to upload from recording clients will result in a "Server unable to connect" message, but users will be able to record offline and upload once the service is available again. Any Zoom Cloud Recordings recorded during the window will be migrated automatically after the maintenance is complete.
The issue has been resolved.
There are login issues to services that use Shibboleth authentication. Examples of affected services include SiteNow/Drupal, Qualtrics, Zoom, UICapture/Panopto, Cherwell, and TeamDynamix. ITS staff are investigating.
During this time users will not be able to upload new recordings or access existing content. Attempts to upload from recording clients will result in a "Server unable to connect" message, but users will be able to record offline and upload once the service is available again. Any Zoom Cloud Recordings recorded during the window will be migrated automatically.
ITS will be performing maintenance on UICapture and we expect a total of around 10 minutes of downtime in this window.
During this downtime users will not be able to upload new recordings or access existing content in UICapture. Any attempts to upload from recording clients will result in a "Server unable to connect" message, but users will be able to record offline and upload once the service is available again. Any Zoom Cloud Recordings recorded during the window will be migrated automatically.
This issue is now resolved.
UICapture is currently experiencing an issue where loading the Editor when a session has captions will fail if the language of the captions differs from the site or folder default. ITS staff are working with the vendor on resolving this issue.
ITS will be performing maintenance on UICapture.
During this time users will not be able to upload new recordings or access existing content in UICapture. Any attempts to upload from recording clients will result in a "Server unable to connect" message, but users will be able to record offline and upload once the service is available again. Any Zoom Cloud Recordings recorded during the window will be migrated automatically.
ITS will be performing maintenance on UICapture.
During this time users will not be able to upload new recordings or access existing content in UICapture. Any attempts to upload from recording clients will result in a "Server unable to connect" message, but users will be able to record offline and upload once the service is available again. Any Zoom Cloud Recordings recorded during the window will be migrated automatically.
ITS will be applying an update to the UICapture system. An overview of these updates and changes will be available here: https://teach.uiowa.edu/UICapture/updates
During the downtime users will not be able to upload new recordings or access existing content in UICapture. Any attempts to upload from recording clients will result in a "Server unable to connect" message, but users will be able to record offline and upload once the service is available again. Any Zoom Cloud Recordings recorded during the window will be migrated automatically.
This issue has been resolved.
Panopto (UICapture) is having a service disruption impacting North America. End users are unable to access the service, and are unable to view, edit, or upload recordings at this time.
The Panopto cloud operations team is investigating the issue.
ITS will be applying a core platform update to enable new functionality and configuration changes to better align with campus needs. An overview of these changes can be found at: https://teach.uiowa.edu/UICapture/updates#winter2022.
During the downtime users will not be able to upload new recordings, or access existing videos in UICapture. Any attempts to upload from recording clients will result in a "Server unable to connect" message, but users will be able to record offline and upload once the service is available again. Any Zoom Cloud Recordings recorded during the window will be migrated automatically.
Amazon Web Services are restored and these issues are resolved.
Amazon Web Services (AWS) is experiencing a major outage in the us-east-1 (N. Virginia) region. (https://its.uiowa.edu/alert/123491) As a result, some university services that utilize resources in AWS could be experiencing issues with performance and availability.
ICON/Canvas (https://uiowa.instructure.com/) is currently seeing intermittent slowness and errors.
UICapture (https://uicapture.hosted.panopto.com/) is currently seeing extended processing times for new uploads. Regular upload speeds, session management, and playback should be available. New videos produced with the Zoom Cloud Recording function may also be delayed at this time.
Top Hat (https://app.tophat.com/) is currently experiencing performance or availability issues.
Portfolium (https://teach.uiowa.edu/portfolium) is currently seeing intermittent slowness and errors.
Kaltura (https://mediaspace.uiowa.edu/ and in ICON) there could be intermittent errors and videos might be slow to load.
We will continue to update this alert as problems are identified and resolved.
No downtime is expected in this window, but there will be some work happening on the platform. As a result, users could see intermittent slowness when navigating the content library until after the work is complete. Content uploaded (either using built-in tools, uploaded manually, or through the Zoom integration) will continue to upload and process as usual with no delays expected.
During this maintenance window, the UICapture site will be unavailable. Videos hosted in UICapture will be unavailable and any attempts to upload from recording clients will result in a "Server unable to connect" message while the site is down. You will be able to record offline and upload once the service is available again.
This maintenance involves a core platform update to enable new functionality in addition to some configuration changes to better align with campus needs. We have an outline of the new features and changes on this page: https://teach.uiowa.edu/UICapture/updates
During the downtime, you will not be able to access videos hosted in UICapture, and any attempts to upload from recording clients will result in a "Server unable to connect" message. You will still be able to record offline and upload once the service is available again.
The issue has been resolved.
HawkID login for UICapture is down. ITS staff are working with the vendor to restore access. If you are already logged in to UICapture, it should continue to work.
The certificate for UICapture will be upgraded. There may be issues logging in during this time.
This maintenance involves a core platform update and an update to the software running on the server. We have an outline of the changes on this page: https://teach.uiowa.edu/UICapture/updates
During the downtime, you will not be able to access videos in UICapture, and any attempts to upload from recording clients will result in a "Server unable to connect" message. You will still be able to record offline and upload once the service is available again.
The issue has been resolved.
An intermittent problem with Zoom is impacting the integration for cloud recordings between Zoom and UICapture (Panopto). All content recorded using Zoom cloud recording will be processed and made available within UICapture, but some meetings may take longer to import.
The vendors are aware of the problem and are working to restore functionality.
UICapture will be down for maintenance. Offline recordings created during this time can be uploaded after the service is back online.
UICapture will be upgraded to the latest version of Panopto. The service (uploading/editing/viewing) will be unavailable while the platform is upgraded.
Offline recordings created during this time can be uploaded after the service is back online.
This problem has been resolved. Please contact the Help Desk if you have any further problems using this service.
We are currently experiencing issues with UICapture (Panopto) running slowly.
UICapture will be upgraded to the latest version of Panopto. The service (uploading/editing/viewing) will be unavailable while the platform is upgraded.
Offline recordings created during this time can be uploaded after the service is back online.
UICapture will be offline to accommodate planned maintenance to the cloud infrastructure powering the platform. Uploading, editing, and viewing will be unavailable during this maintenance.
Offline recordings created during this time can be uploaded after the service is back online.
UICapture will be offline to perform database maintenance. Uploading, editing, and viewing will be unavailable.
Offline recordings created in this time can be uploaded after the service is back online.
UICapture will be upgraded to the latest version of Panopto. The service (uploading/editing/viewing) will be unavailable while the platform is upgraded.
Offline recordings created during this time can be uploaded after the service is back online.
UICapture will be migrating to the cloud. For a timeline and additional details, please visit https://teach.uiowa.edu/uicapture-hosted-migration.
The issue with accessing UICapture recordings in ICON has been resolved.
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Users accessing UICapture videos from ICON may receive an error and be unable to view content. ITS is working with vendors to resolve this issue as soon as possible.
UICapture will be undergoing scheduled maintenance. Service interruption is not anticipated.
UICapture is scheduled for planned maintenance, but the service will be available during this time.
ITS support staff has resolved this problem.
UICapture users attempting to log into the Panopto recording software using engineering.uicapture.uiowa.edu will not be able to record content. All other UICapture server addresses are unaffected. ITS staff are working with the software vendor to resolve this issue.
UICapture will be undergoing planned maintenance in order to upgrade to Panopto version 5.6. The service will be unavailable during this time. Recordings created during this time will upload once the service is back online.
UICapture is currently unable to reprocess and edit UICapture sessions.
A maintenance window has been scheduled for 15 minutes at 5:00pm today to fix this issue. During the maintenance window uploads to the UICapture servers will be unavailable. Video playback and other common service features are unaffected.
Update: This problem has been resolved. Please contact the ITS Help Desk if you have any further problems using this service.
Original Notice: UICapture quiz reporting in ICON is currently unavailable. All other UICapture functions are working as expected. ITS is working with vendors to resolve this issue as soon as possible.
UICapture will be undergoing server maintenance. Expect service downtime of approximately one hour.
UICapture will be undergoing an upgrade from Panopto version 5.3 to Panopto version 5.5. The upgrade window will begin with approximately two hours of service downtime. Expect limited accessibility to the service throughout the rest of the morning.
UICapture will be upgraded during this time and won't be available.
The issues with Canvas are resolved.
Please contact the ITS Help Desk if you have any problems using this service.
Canvas courses are starting to come back online, but are loading slowly. The outage earlier today due to issues with Amazon Web Services in the cloud may not be fully resolved. Amazon has repaired access to existing files in Canvas. Uploading new files to Canvas is not working correctly.
The issues with Qualtrics and Lynda.com are resolved.
This outage is due to issues with Amazon Web Services in the cloud. Other services impacted that are not available are Qualtrics, UI Capture (Panopto) and Lynda.com.
The ICON service is down. Support staff are working to resolve the issue. This notice will be updated once we have more information.
Maintenance is planned for UICapture. This service will be available, but with intermediate connectivity and performance throughout the day. We will update this notice as soon as the work is completed.
The problems with the UICapture service have been resolved. Please contact the ITS Help Desk if you experience any further issues using this service.
The UICapture service is down. IT support staff are working to restore the service as quickly as possible. We will update this notice as soon as more information is available.
ITS will be making changes to UICapture. Users may experience difficulty logging into the system during this time. Downtime is estimated to be approximately 15 minutes.