Available to
Students
Faculty
Staff
Fees
There is no charge for use of this service.

This information does not apply to the UIHC telephone system. For UIHC help please call 6-0001 or email helpdesk-hcis@uiowa.edu.

OneIT Unified Communication Services provides telephone service throughout the University of Iowa's main and Oakdale campuses. We also integrate with the Public Switched Telephone Network to make services available to off-campus locations. 

The majority of users and department utilize Skype for Business for their primary telephone service; see the Skype for Business support site for more detail.   Areas such as conference rooms, classrooms and hallways utilize traditional analog phone devices; more details on this service are provided in this support site for your convenience.

 

Getting Help

Service Requests 

  • New Service or Changes to Existing Service: 
    • Questions call: 335-2945
  • Submit Inter-Departmental requisition to: 
  • Request Repair or Report a Problem: 335-2949
  • Online Repair Form

General Information

  • Voice: 335-2945

Billing Information

Billing is handled through the ITConnect System

Directory Assistance (University Information Only)

  • On Campus: Dial 0

Directory Assistance - Off Campus (Also see Directory Assistance On-line)

  • Off-Campus: 335-3500
  • Hospital Information: 356-1616

UIHC Telecommunications Services

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Start: 
Wednesday, January 24, 2024 - 5:30am
End: 
Wednesday, January 24, 2024 - 6:30am
Description

As a result of network maintenance taking place in the Chemistry Building, services utilizing the analog gateway located in CB for telephony services will not be available during the maintenance window.

The following analog gateway telephony services for all buildings listed below will be impacted:

  • Analog Phones
  • Fax Machines
  • Elevator Phones
  • Area of Refuge / Wall Phones
  • Analog Alarms

Buildings:

  • 108 RIVER STREET
  • ART BUILDING WEST
  • ADVANCEMENT SERVICES BUILDING
  • BEDELL ENTREPRENEURSHIP LEARNING LABORATORY
  • BIOLOGY BUILDING
  • BIOLOGY BUILDING EAST
  • BLANK HONORS CENTER
  • BURGE HALL
  • CALVIN HALL
  • CATLETT RESIDENCE HALL
  • CHEMISTRY BUILDING
  • CHEMISTRY BUILDING ANNEX
  • COLLEGE OF PUBLIC HEALTH BUILDING
  • CURRIER HALL
  • DAUM HALL
  • DEY HOUSE
  • ENTREPRENEURSHIP LEARNING LAB
  • GILMORE HALL
  • HALSEY HALL
  • HANCHER AUDITORIUM
  • IA ADV TECH LABS
  • IOWA HOUSE HOTEL
  • IOWA MEMORIAL UNION
  • IOWA MEMORIAL UNION RAMP
  • JEFFERSON BUILDING
  • JESSUP HALL
  • KUHL HOUSE
  • LEVITT CENTER FOR UNIVERSITY ADVANCEMENT
  • MACBRIDE HALL
  • MACLEAN HALL
  • MAYFLOWER HALL
  • NORTH CAMPUS PARKING AND CHILLED WATER FACILITY
  • NORTH CAMPUS RAMP – LOT 20
  • NORTH HALL
  • OBERMANN CENTER FOR ADVANCED STUDIES
  • OLD CAPITOL
  • P. SUE BECKWITH, M.D., BOATHOUSE
  • PAPPAJOHN BUSINESS BUILDING
  • PARKLAWN HALL
  • PERFORMING ARTS ANNEX
  • PLAZA CENTRE ONE
  • POMERANTZ CENTER
  • PRESIDENTS RESIDENCE
  • PSYCHOLOGICAL AND BRAIN SCIENCES BUILDING
  • SCHAEFFER HALL
  • SCIENCES LIBRARY
  • SPENCE LABS
  • STANLEY HALL
  • STATE HISTORICAL SOCIETY BLDG
  • STUIT HALL
  • THEATRE BUILDING
  • TROWBRIDGE HALL
  • VAN ALLEN HALL
  • VISUAL ARTS BUILDING

 

Last updated: 
Wednesday, January 24, 2024 - 6:30am
Start: 
Thursday, December 7, 2023 - 5:00am
End: 
Thursday, December 7, 2023 - 6:00am
Description

As a result of network maintenance taking place in Chemistry Building and Mossman Business Services Building, services utilizing the analog gateway located in CB and MBSB for telephony services will not be available during the maintenance window.

The following analog gateway telephony services for all buildings listed below will be impacted:

  • Analog Phones
  • Fax Machines
  • Elevator Phones
  • Area of Refuge / Wall Phones
  • Analog Alarms

Buildings:

  • 108 RIVER STREET
  • ART BUILDING WEST
  • ADVANCEMENT SERVICES BUILDING
  • BEDELL ENTREPRENEURSHIP LEARNING LABORATORY
  • BIOLOGY BUILDING
  • BIOLOGY BUILDING EAST
  • BLANK HONORS CENTER
  • BURGE HALL
  • CALVIN HALL
  • CATLETT RESIDENCE HALL
  • CHEMISTRY BUILDING
  • CHEMISTRY BUILDING ANNEX
  • COLLEGE OF PUBLIC HEALTH BUILDING
  • CURRIER HALL
  • DAUM HALL
  • DEY HOUSE
  • ENTREPRENEURSHIP LEARNING LAB
  • GILMORE HALL
  • HALSEY HALL
  • HANCHER AUDITORIUM
  • IA ADV TECH LABS
  • IOWA HOUSE HOTEL
  • IOWA MEMORIAL UNION
  • IOWA MEMORIAL UNION RAMP
  • JEFFERSON BUILDING
  • JESSUP HALL
  • KUHL HOUSE
  • LEVITT CENTER FOR UNIVERSITY ADVANCEMENT
  • MACBRIDE HALL
  • MACLEAN HALL
  • MAYFLOWER HALL
  • MOSSMAN BUSINESS SERVICES BLDG
  • NORTH CAMPUS PARKING AND CHILLED WATER FACILITY
  • NORTH CAMPUS RAMP – LOT 20
  • NORTH HALL
  • OBERMANN CENTER FOR ADVANCED STUDIES
  • OLD CAPITOL
  • P. SUE BECKWITH, M.D., BOATHOUSE
  • PAPPAJOHN BUSINESS BUILDING
  • PARKLAWN HALL
  • PERFORMING ARTS ANNEX
  • PLAZA CENTRE ONE
  • POMERANTZ CENTER
  • PRESIDENTS RESIDENCE
  • PSYCHOLOGICAL AND BRAIN SCIENCES BUILDING
  • SCHAEFFER HALL
  • SCIENCES LIBRARY
  • SPENCE LABS
  • STANLEY HALL
  • STATE HISTORICAL SOCIETY BLDG
  • STUIT HALL
  • THEATRE BUILDING
  • TROWBRIDGE HALL
  • VAN ALLEN HALL
  • VISUAL ARTS BUILDING

In addition, Fire Alarm Panels utilizing the analog gateway will be impacted for the buildings listed below. In case of emergency, call 911.

Buildings:

  • 108 RIVER STREET
  • BIOLOGY BUILDING
  • BIOLOGY BUILDING EAST
  • BURGE HALL
  • CALVIN HALL
  • CATLETT RESIDENCE HALL
  • CURRIER HALL
  • DAUM HALL
  • DEY HOUSE
  • ENTREPRENEURSHIP LEARNING LAB
  • HALSEY HALL
  • IA ADV TECH LABS
  • JEFFERSON BUILDING
  • MACBRIDE HALL
  • MAYFLOWER HALL
  • MOSSMAN BUSINESS SERVICES BLDG
  • OLD CAPITOL
  • PAPPAJOHN BUSINESS BUILDING
  • PARKLAWN HALL
  • PRESIDENTS RESIDENCE
  • SCHAEFFER HALL
  • SCIENCES LIBRARY
  • STATE HISTORICAL SOCIETY BLDG
  • TROWBRIDGE HALL
Last updated: 
Thursday, December 7, 2023 - 6:00am
Start: 
Monday, November 20, 2023 - 6:00am
End: 
Monday, November 20, 2023 - 8:00am
Description

As a result of network maintenance taking place in Petersen Residence Hall, services utilizing the analog gateway located in Petersen Residence Hall for telephony services will not be available during the maintenance window.

The following analog gateway telephony services will be impacted:

  • Analog Phones
  • Fax Machines
  • Elevator Phones
  • Area of Refuge / Wall Phones
  • Analog Alarms
  • Fire Alarm Panels

 

Buildings
Petersen Residence Hall
Rienow Hall
Slater Hall
Gerdin Athletic Learning Center
Field House
Hospital Parking Ramp 4
Boyd Law Building
Stanley Hydraulics Laboratory
Last updated: 
Monday, November 20, 2023 - 8:00am
Start: 
Tuesday, November 14, 2023 - 3:30am
End: 
Tuesday, November 14, 2023 - 4:30am
Description

As a result of network maintenance taking place in Hawkeye Tennis and Recreation Complex, services utilizing the analog gateway located in HTRC for telephony services will not be available during the maintenance window.
The following analog gateway telephony services will be impacted:

  • Analog Phones
  • Fax Machines
  • Elevator Phones
  • Area of Refuge / Wall Phones
  • Analog Alarms
  • Fire Alarm Panels
Buildings
Hawkeye Tennis and Recreation Complex
Soccer Complex Facility
Hawkeye Recreation Service Building
Storage Shed
Nagle Family Clubhouse
Finkbine Maintenance Building
Karro Athletic Hall of Fame
Field Hockey Event Management Box
Field Hockey Grandstand
Last updated: 
Tuesday, November 14, 2023 - 4:30am
Start: 
Tuesday, November 7, 2023 - 3:00am
End: 
Tuesday, November 7, 2023 - 4:00am
Description

As a result of network maintenance taking place in Bowen Science Building, services utilizing the analog gateway located in BSB for telephony services will not be available during the maintenance window.

The following analog gateway telephony services will be impacted:

  • Analog Phones
  • Fax Machines
  • Elevator Phones
  • Area of Refuge / Wall Phones
  • Analog Alarms
  • Fire Alarm Panels

The following buildings, which utilize the analog gateway in BSB, will be impacted:

BSB, CBRB, CMAB, CNB, CPB, EMRB, H, HLHS, IBIF, MEB, MERF, ML, MRC, NRP, PBDB, and WL

Buildings
Bowen Science Building
Last updated: 
Tuesday, November 7, 2023 - 4:00am
Start: 
Wednesday, October 11, 2023 - 11:45am
End: 
Thursday, October 12, 2023 - 5:30am
Updates
Thursday, October 12, 2023 - 8:15am

This issue has been resolved.

Description

Any emergency calls placed from elevator or area of refuge phones will not connect to Campus Safety. 


Additionally, Campus Safety is unable to receive phone calls including its non-emergency line, 319-335-5022. Please continue to use 911 for all emergency calls. All non-emergency calls should temporarily be directed to 319-855-0171. An update will be provided when the interruption has been resolved.


Technicians are working to resolve this issue. 
 

Last updated: 
Thursday, October 12, 2023 - 8:10am
Start: 
Friday, September 1, 2023 - 7:00am
End: 
Friday, September 1, 2023 - 7:15am
Description

ITS will be conducting voice services maintenance at Boyd Law Building.

Buildings
Boyd Law Building
Last updated: 
Friday, September 1, 2023 - 7:15am
Start: 
Wednesday, August 2, 2023 - 6:00am
End: 
Wednesday, August 2, 2023 - 6:30am
Description

A network maintenance window is reserved for the ITS Network Engineering team to modify access rules for the voice services network, per request of the voice systems engineers. The outage expected should be for a few seconds during the 30 minute maintenance window.

NOTE: This network is where analog devices specific to voice services for campus are connected. Skype for Business calls will not be impacted.

Please reach out to the ITS Help Desk at 319-384-4357 or the Unified Communications team via its-uc@uiowa.edu if there are concerns.

Last updated: 
Wednesday, August 2, 2023 - 6:30am
Start: 
Thursday, June 22, 2023 - 6:00am
End: 
Thursday, June 22, 2023 - 8:00am
Description

Enterprise Infrastructure will be doing maintenance work on the fiber network that will cause a network and fire alarm outage. This will affect all wired, wireless, SfB phones and fire alarm panel within the building. This will not affect any analog gateways for the elevator or area refuge phones.

Buildings
Calvin Hall
Last updated: 
Thursday, June 22, 2023 - 8:00am
Start: 
Wednesday, June 7, 2023 - 8:45pm
End: 
Wednesday, June 7, 2023 - 9:00pm
Description

HCIS staff will be performing session border controller (SBC) maintenance. All telephony services may experience a brief outage (15-30 seconds) during the maintenance window. Ongoing calls may be disconnected during this time.

Last updated: 
Wednesday, June 7, 2023 - 9:00pm
Start: 
Tuesday, June 6, 2023 - 6:00am
End: 
Tuesday, June 6, 2023 - 7:30am
Description

HCIS and ITS Staff will be performing analog gateway maintenance. Analog gateway telephony services in the affected buildings will experience up to a 30 minute interruption during the maintenance window.
 

Buildings
Field Hockey Event Management Box
Field Hockey Grandstand
Finkbine Maintenance Building
Finkbine Shop Facility
Hawkeye Parking Service Building
Hawkeye Recreation Service Building
Hawkeye Tennis and Recreation Complex
Karro Athletic Hall of Fame
Nagle Family Clubhouse
Pearl Softball Field
Soccer Complex Facility
Last updated: 
Tuesday, June 6, 2023 - 7:30am
Start: 
Wednesday, May 10, 2023 - 8:15pm
End: 
Wednesday, May 10, 2023 - 8:45pm
Description

HCIS staff will be performing upgrades to the HCIS border firewall infrastructure. The timeline and expected impact to University of Iowa services are as follows: 

  • 8:15 PM – Active voice (analog gateway and SIP voice services) and Skype for Business calls may be disconnected. Voice and Skype for Business services will be unavailable for up to 30 seconds. 
  • 8:30 PM – Active voice (analog gateway and SIP voice services) and Skype for Business calls may be disconnected. Voice and Skype for Business services will be unavailable for up to 30 seconds. 
Last updated: 
Wednesday, May 10, 2023 - 8:45pm
Start: 
Tuesday, February 28, 2023 - 6:00am
End: 
Tuesday, February 28, 2023 - 7:30am
Description

IT staff will perform analog gateway maintenance to install firmware updates. During the outage period, services utilizing the analog gateways for telephony service may briefly be unable to make or receive calls, and in progress calls may be dropped. The following analog telephony services will be impacted:

  • Analog Phones in Iowa House Hotel Rooms

Skype for Business services will not be impacted.

Buildings:

Iowa House Hotel

Last updated: 
Tuesday, February 28, 2023 - 7:30am
Start: 
Thursday, February 23, 2023 - 6:00am
End: 
Thursday, February 23, 2023 - 7:30am
Description

IT staff will perform analog gateway maintenance to install firmware updates. During the outage period, services utilizing the analog gateways for telephony service may briefly be unable to make or receive calls, and in progress calls may be dropped. The following analog telephony services will be impacted:

  • Analog Phones
  • Fax Machines
  • Elevator Phones
  • Area of Refuge / Wall Phones
  • Analog Alarms
  • Fire Alarm Panels

Skype for Business services will not be impacted.

Buildings:

Adler Journalism and Mass Communication Building
Becker Communication Studies Building
Biology Building
Biology Building East
Burge Hall
Cambus Maintenance Facility
Campus Recreation and Wellness Center
Carver-Hawkeye Arena
Chilled Water Plant 2 (West)
Clinton Street Building
College of Public Health Building
Currier Hall
Daum Hall
Dental Science Building
Duane Banks Field
Engineering Research Facility
English-Philosophy Building
Field Hockey Event Management Box
Field Hockey Grandstand
Finkbine Shop Facility
Halsey Hall
Hancher Auditorium
Hansen Football Performance Center
Hawkeye Indoor Track Facility
Hawkeye Parking Services Building
Hawkeye Tennis and Recreation Complex
Hospital Parking Ramp 1
Hospital Parking Ramp 2
Hospital Parking Ramp 3
Hydraulics East Annex
Hydraulics Model Annex
Hydraulics Wind Tunnel Annex
Iowa Advanced Technology Laboratories
Iowa Memorial Union
Iowa Memorial Union Parking Ramp
ITS Switching Facility
Jefferson Building
Karro Athletic Hall of Fame
Kinnick Stadium
Landscape Services Complex
Lindquist Center
Lot 3
Lot 33
Lot 75
Madison Street Services Building
Main Library
Nagle Family Clubhouse
Nonfiction Writing House
North Hall
Pearl Softball Field
Pomerantz Center
Power Plant
Presidents Residence
Psychological and Brain Sciences Building
Schaeffer Hall
Seamans Center
Soccer Complex Facility
Stanley Museum of Art
Substation L Control Building
Substation U
Theatre Building
University Capitol Centre
University Services Building
Van Allen Hall
Voxman Music Building
Water Plant
Wendell Johnson Speech and Hearing Center
West Campus Steam Plant
West Campus Transportation Center

 

Last updated: 
Thursday, February 23, 2023 - 7:30am
Start: 
Wednesday, February 22, 2023 - 6:00am
End: 
Wednesday, February 22, 2023 - 7:30am
Description

IT staff will perform analog gateway maintenance to install firmware updates. During the outage period, services utilizing the analog gateways for telephony service may briefly be unable to make or receive calls, and in progress calls may be dropped. The following analog telephony services will be impacted:

  • Analog Phones
  • Fax Machines
  • Elevator Phones
  • Area of Refuge / Wall Phones
  • Analog Alarms
  • Fire Alarm Panels

Skype for Business services will not be impacted.

Buildings:

Art Building West
Biology Building
Biology Building East
Biomedical Research Support Facility
Blank Honors Center
Bowman House
Burge Hall
Calvin Hall
Carver-Hawkeye Arena
Catlett Residence Hall
Chemistry Building
Chilled Water Plant 1
Chilled Water Plant 2 (West)
College of Public Health Building
Daum Hall
Dental Science Building
Dey House
Entrepreneurship Learning Laboratory
Hancher Auditorium
Hansen Football Performance Center
Hawkeye Indoor Track Facility
Hawkeye Oral Surgery Clinic
Hospital Parking Ramp 1
Hospital Parking Ramp 3
Institute for Rural and Environmental Health
Iowa Advanced Technology Laboratories
Iowa Memorial Union
Jefferson Building
Jessup Hall
Kinnick Stadium
Levitt Center for University Advancement
Lot 33
Macbride Hall
MacLean Hall
Mayflower Hall
Multi-Tenant Facility
Myriad Technology Plaza Four
Myriad Technology Plaza One
Myriad Technology Plaza Two
National Advanced Driving Simulator Building
Nonfiction Writing House
North Campus Parking and Chilled Water Facility
North Hall
Oakdale Microwave Tower
Old Capitol
Pappajohn Business Building
Parklawn Hall
Performing Arts Annex
Phillips Hall
Plaza Centre One
Pomerantz Center
Schaeffer Hall
Sciences Library
Stanley Hall
State Historical Society Building
State Hygienic Laboratory
Stuit Hall
Substation U
Theatre Building
Trowbridge Hall
UI Bioventures Center
Van Allen Hall
Visual Arts Building
Wendell Johnson Speech and Hearing Center
West Campus Transportation Center

 

Last updated: 
Wednesday, February 22, 2023 - 7:30am
Start: 
Tuesday, February 21, 2023 - 6:00am
End: 
Tuesday, February 21, 2023 - 7:30am
Description

IT staff will perform analog gateway maintenance to install firmware updates. During the outage period, services utilizing the analog gateways for telephony service may briefly be unable to make or receive calls, and in progress calls may be dropped. The following analog telephony services will be impacted:

  • Analog Phones
  • Fax Machines
  • Elevator Phones
  • Area of Refuge / Wall Phones
  • Analog Alarms
  • Fire Alarm Panels

Skype for Business services will not be impacted.

Buildings:

108 River Street
Adler Journalism and Mass Communication Building
Art Building West
Becker Communication Studies Building
Biology Building
Biology Building East
Blank Honors Center
Bowen Science Building
Boyd Law Building
Burge Hall
Calvin Hall
Cambus Maintenance Facility
Campus Recreation and Wellness Center
Carver Biomedical Research Building
Catlett Residence Hall
Chemistry Building
Clinton Street Building
College of Medicine Administration Building
College of Nursing Building
College of Pharmacy Building
College of Public Health Building
Currier Hall
Eckstein Medical Research Building
Engineering Research Facility
English-Philosophy Building
Field House
Fleet Services
Gerdin Athletic Learning Center
Gilmore Hall
Halsey Hall
Hancher Auditorium
Hardin Library for Health Sciences
Hillcrest Hall
Hospital Parking Ramp 4
Hydraulics Model Annex
Hydraulics Wind Tunnel Annex
Iowa Advanced Technology Laboratories
Iowa Memorial Union
Iowa Memorial Union Parking Ramp
Jefferson Building
Jessup Hall
Lindquist Center
Lot 11
Macbride Hall
MacLean Hall
Main Library
Mayflower Hall
Medical Education Building
Medical Education Research Facility
Medical Laboratories
Medical Research Center
Newton Road Ramp
North Campus Parking and Chilled Water Facility
North Hall
Obermann Center
Old Capitol
Pappajohn Biomedical Discovery Building
Pappajohn Business Building
Performing Arts Annex
Petersen Residence Hall
Pharmaceutical Sciences Research Building
Phillips Hall
Plaza Centre One
Pomerantz Center
Power Plant
Presidents Residence
Rienow Hall
Schaeffer Hall
Seamans Center
Shambaugh House
Slater Hall
South Quad
Stanley Hall
Stanley Hydraulics Laboratory
Stuit Hall
Substation L Control Building
Theatre Building
Trowbridge Hall
University Capitol Centre
University Services Building
Van Allen Hall
Visual Arts Building
Voxman Music Building
Water Plant
Westlawn

 

Last updated: 
Tuesday, February 21, 2023 - 7:30am
Start: 
Monday, February 20, 2023 - 6:00am
End: 
Monday, February 20, 2023 - 7:30am
Description

IT staff will perform analog gateway maintenance to install firmware updates. During the outage period, services utilizing the analog gateways for telephony service may briefly be unable to make or receive calls, and in progress calls may be dropped. The following analog telephony services will be impacted:

  • Analog Phones
  • Fax Machines
  • Elevator Phones
  • Area of Refuge / Wall Phones
  • Analog Alarms
  • Fire Alarm Panels

Skype for Business services will not be impacted.

Buildings: 

108 River Street
Advancement Services Building
Art Building West
Beckwith Boathouse
Biology Building
Biology Building East
Biomedical Research Support Facility
Blank Honors Center
Bowen Science Building
Burge Hall
Calvin Hall
Carver Biomedical Research Building
Catlett Residence Hall
Chemistry Building
College of Medicine Administration Building
College of Nursing Building
College of Pharmacy Building
College of Public Health Building
Currier Hall
Eckstein Medical Research Building
Gilmore Hall
Hancher Auditorium
Hardin Library for Health Sciences
Hillcrest Hall
Hydraulics Annex 2
Hydraulics Wave Basin Facility
Information Technology Facility
Iowa Advanced Technology Laboratories
Iowa Geological Survey - Oakdale
Iowa House Hotel
Iowa Memorial Union
Iowa Memorial Union Parking Ramp
Jefferson Building
Jessup Hall
Kuhl House
Laundry
Levitt Center for University Advancement
Macbride Hall
MacLean Hall
Mayflower Hall
Medical Education Building
Medical Education Research Facility
Medical Laboratories
Medical Research Center
Newton Road Ramp
North Campus Parking and Chilled Water Facility
North Hall
Oakdale Power Plant Substation
Oakdale Utility Power Plant
Obermann Center
Old Capitol
Pappajohn Biomedical Discovery Building
Pappajohn Business Building
Parklawn Hall
Performing Arts Annex
Pharmaceutical Sciences Research Building
Phillips Hall
Physiology Research Laboratory
Plaza Centre One
Pomerantz Center
Presidents Residence
Psychological and Brain Sciences Building
Schaeffer Hall
Sciences Library
Spence Labs
Stanley Hall
State Historical Society Building
Stuit Hall
Theatre Building
Trowbridge Hall
UIHC Integrated Services Center
Van Allen Hall
Visual Arts Building
Westlawn

 

Last updated: 
Monday, February 20, 2023 - 7:30am
Start: 
Tuesday, December 6, 2022 - 6:00am
End: 
Tuesday, December 6, 2022 - 7:00am
Description

ITS staff will perform analog gateway maintenance to replace a failing gateway card. The following analog telephony services will be impacted during the maintenance window: 

  • Analog Phones
  • Fax Machines
  • Elevator Phones
  • Area of Refuge / Wall Phones
  • Analog Alarms
  • Fire Alarm Panels

Skype for Business services will not be impacted. 

Buildings
Carver-Hawkeye Arena
Chilled Water Plant 1
Chilled Water Plant 2 (West)
Dental Science Building
Hansen Football Performance Center
Hawkeye Indoor Track Facility
Hospital Parking Ramp 1
Hospital Parking Ramp 3
Kinnick Stadium
Lot 33
Substation U
Wendell Johnson Speech and Hearing Center
West Campus Transportation Center
Last updated: 
Tuesday, December 6, 2022 - 7:00am
Start: 
Sunday, December 4, 2022 - 6:00am
End: 
Sunday, December 4, 2022 - 6:30am
Description

ITS staff will perform analog gateway maintenance to replace a failing gateway card. The following analog telephony services will be impacted: 

  • Analog Phones
  • Fax Machines
  • Elevator Phones
  • Area of Refuge / Wall Phones
  • Analog Alarms
  • Fire Alarm Panels

Skype for Business services will not be impacted. 

Buildings
Finkbine Maintenance Building
Nagle Family Clubhouse
Hoak Family Golf Complex
Karro Athletic Hall of Fame
Hawkeye Tennis and Recreation Complex
Soccer Complex Facility
Last updated: 
Sunday, December 4, 2022 - 6:30am
Start: 
Tuesday, September 20, 2022 - 6:00am
End: 
Tuesday, September 20, 2022 - 6:30am
Description

ITS staff will be implementing a configuration change which will briefly impact network connectivity of analog telephony gateways servicing University of Iowa campus buildings. During the outage period, devices utilizing the analog gateways for telephony service may briefly be unable to make or receive calls, and in progress calls may be dropped. Devices that may be impacted include:

  • Elevator Phones
  • Common Area Phones
  • Classroom Phones
  • Fax Machines

Skype for Business users will not be impacted during the outage period. 

Last updated: 
Tuesday, September 20, 2022 - 6:30am
Start: 
Thursday, February 10, 2022 - 9:00pm
End: 
Thursday, February 10, 2022 - 10:00pm
Description

Routine maintenance will be performed on campus voice network hardware. End users are not expected to be impacted during this time. 

Last updated: 
Thursday, February 10, 2022 - 10:00pm
Start: 
Wednesday, December 22, 2021 - 7:00am
End: 
Wednesday, December 22, 2021 - 7:15am
Description

ITS will be performing maintenance affecting telephone and voice services. Skype for Business users will not be affected. During the maintenance window, PBX and Gateway phones will be unable to make or receive calls for 5 minutes while the system reboots.

Last updated: 
Wednesday, December 22, 2021 - 7:15am
Start: 
Thursday, November 19, 2020 - 1:00pm
End: 
Thursday, November 19, 2020 - 2:00pm
Description

Telephone services will be down. This does not include Skype for Business.

Last updated: 
Thursday, November 19, 2020 - 2:00pm
Start: 
Wednesday, August 12, 2020 - 2:30pm
End: 
Thursday, August 13, 2020 - 2:00pm
Updates
Thursday, August 13, 2020 - 2:00pm

Power has been restored and the analog telephone service is back online.

Description

Analog telephone service is offline in the following buildings due to a power outage at the Hawkeye Tennis & Recreation Complex.

Buildings
Hawkeye Tennis and Recreation Complex
Karro Athletic Hall of Fame
Faculty Art Studios
Finkbine Shop Facility
Nagle Family Clubhouse
Hawkeye Softball Complex
Last updated: 
Thursday, August 13, 2020 - 2:31pm
Start: 
Sunday, April 26, 2020 - 4:30am
End: 
Sunday, April 26, 2020 - 6:30am
Description

Maintenance will be performed on telephone services. The work may cause brief outages of the voice services on NEC and analog telephones and voice mail systems that operate out of the Chemistry Building due to the reconfiguration of data connections.

Skype for Business and Unified Messaging should not be affected.

Last updated: 
Sunday, April 26, 2020 - 6:30am
Start: 
Thursday, April 23, 2020 - 6:00am
End: 
Thursday, April 23, 2020 - 6:15am
Description

Maintenance will be performed on telephone services. The work may cause call interruptions and the inability to call off campus.

Last updated: 
Thursday, April 23, 2020 - 6:15am
Start: 
Wednesday, December 11, 2019 - 9:30am
End: 
Wednesday, December 11, 2019 - 10:00am
Updates
Wednesday, December 11, 2019 - 10:00am

The issue has been resolved. Please contact the ITS Help Desk if you experience any further problems.

Description

Campus phones (Skype for Business and landline) are receiving a high volume of brute force robo calls saturating the network. All on or off campus calls are potentially impacted.

Last updated: 
Wednesday, December 11, 2019 - 9:59am
Start: 
Wednesday, June 26, 2019 - 4:00pm
End: 
Thursday, June 27, 2019 - 8:00am
Updates
Thursday, June 27, 2019 - 8:00am

Resolved by the support team

Description

There are intermittent issues with automatic call distribution (ACD) phones on campus being able to receive calls from off campus. Support staff are working to resolve the issue. 

Last updated: 
Thursday, June 27, 2019 - 8:04am
Start: 
Monday, April 22, 2019 - 9:15am
End: 
Monday, April 22, 2019 - 12:15pm
Updates
Monday, April 22, 2019 - 12:15pm

ITS support staff have resolved the problems causing the phone issues.  Please contact the ITS Help Desk if you have any further issues using this service.

Description

We are currently experiencing phone issues.  ITS support technicians are working to resolve these problems as quickly as possible.

Last updated: 
Monday, April 22, 2019 - 12:20pm
Start: 
Wednesday, April 3, 2019 - 7:30pm
End: 
Thursday, April 4, 2019 - 7:30am
Updates
Thursday, April 4, 2019 - 7:30am

This issue is resolved. 

Description

We are currently experiencing issues with the Skype for Business telephony services. ITS technicians are working to resolve the issue and this posting will be updated when more information is available.

Last updated: 
Thursday, April 4, 2019 - 7:35am
Start: 
Monday, April 1, 2019 - 9:15am
End: 
Monday, April 1, 2019 - 12:15pm
Updates
Monday, April 1, 2019 - 12:15pm

ITS support staff have successfully fixed all the telephone issues and normal service has been restored.  Please contact the ITS Help Desk if you have any further problems using this service.

Description

Campus phones (Skype for Business and landline) are currently receiving a high volume of spoofed robo-calls.  Support staff are monitoring the situation.

Last updated: 
Monday, April 1, 2019 - 12:25pm
Start: 
Wednesday, November 21, 2018 - 12:00pm
End: 
Wednesday, November 21, 2018 - 4:00pm
Description

Landline telephone voice services in Hancher Auditorium will be interrupted due to the replacement of voice equipment.

Buildings
Hancher Auditorium
Last updated: 
Wednesday, November 21, 2018 - 4:00pm
Start: 
Thursday, July 19, 2018 - 7:45am
End: 
Monday, July 23, 2018 - 2:00pm
Description

UPDATE: Network connectivity and wireless access has been restored in Hancher Auditorium. 

Original Notice: A pipe burst on the first floor of Hancher Auditorium causing water damage in the main telecommunications closet. This has affected wireless connectivity as well as potential phone and data outages in the building. 

Last updated: 
Monday, July 23, 2018 - 1:58pm
Start: 
Wednesday, January 24, 2018 - 5:00am
End: 
Wednesday, January 24, 2018 - 7:00am
Description

ITS Voice Services and Network Services will be making changes to IP addressing.

During this work, it is possible that voice calling might be disrupted, causing call failures or calls in progress to drop.  In addition, the gateway that enables Unified Messaging for NEC phone users will be disrupted.

While the actual changes themselves should only take a few minutes each to complete, we are reserving this entire time to complete the work as we do not know exact times when  each step will start and finish.

Last updated: 
Wednesday, January 24, 2018 - 7:00am
Start: 
Tuesday, October 10, 2017 - 6:00am
End: 
Tuesday, October 10, 2017 - 6:30am
Description

The phone switch located in the Pappajohn Biomedical Discovery Building (PBDB) will be down for maintenance during this time.
Please note if telephone users have voicemails with a blinking indicator light before maintenance occurs, the indicator lights will not be restored after the work is performed. This work will not affect voicemails but it is recommended that users check for voicemail messages after the work is completed.

Affected users include traditional telephone users (not Skype for Business telephony users).

Last updated: 
Tuesday, October 10, 2017 - 6:30am
Start: 
Wednesday, September 27, 2017 - 10:00am
End: 
Wednesday, September 27, 2017 - 4:00pm
Description

Update:  ITS support staff have fixed this problem as well as an additional issue that arose with the voicemail system.  Please contact the ITS Help Desk if you have any further problems using these services.

Original Notice:  There are problems with the university telephone system receiving incoming calls from off campus.  ITS support staff are working to resolve this problem as quickly as possible.  We will update this notice as soon as more information is available.

Last updated: 
Thursday, September 28, 2017 - 4:18pm
Start: 
Tuesday, July 11, 2017 - 10:45pm
End: 
Tuesday, July 11, 2017 - 11:30pm
Description

Update: This issue has been resolved.

 

Original Notice: There are problems with the university telephone system on the Oakdale Campus.

ITS support staff are working to resolve this issue.

Last updated: 
Tuesday, July 11, 2017 - 11:40pm
Start: 
Monday, June 19, 2017 - 7:00pm
End: 
Monday, June 19, 2017 - 8:30pm
Description

IT staff are upgrading the software version of several network voice devices. This work is to address recently reported voice service quality issues. Voice capacity will be temporarily reduced, but services will continue to function throughout the upgrade.

Last updated: 
Monday, June 19, 2017 - 8:30pm
Start: 
Monday, March 20, 2017 - 7:00pm
End: 
Monday, March 20, 2017 - 7:15pm
Description

UPDATE: The issues with the telephone system have been resolved. Please contact the ITS Help Desk if you continue experiencing issues. 

INITIAL POSTING: The University is currently experiencing an issue with the telephone system. Campus phone numbers are not able to connect to phone numbers outside of the University. Additionally, outside phone numbers are not able to connect to campus numbers. ITS technicians are working to resolve the issue and this posting will be updated with any additional information.

Last updated: 
Monday, March 20, 2017 - 7:23pm
Start: 
Tuesday, March 7, 2017 - 8:00am
End: 
Tuesday, March 7, 2017 - 9:00am
Description

Update:  The problems with the university telephone system are fixed.  Please contact the ITS Help Desk if you have any further problems with this service.

Original Notice:  There are problems with the university telephone system receiving incoming calls from off campus.  ITS support staff are working to resolve this problem.  We will update this notice as soon as more information is available.

Last updated: 
Tuesday, March 7, 2017 - 9:05am
Start: 
Tuesday, October 4, 2016 - 9:45am
End: 
Tuesday, October 4, 2016 - 10:45am
Description

The University telephone system is currently not receiving incoming calls from off campus. Outside callers receive a fast busy signal. Outgoing and local campus calls are unaffected.

 

Last updated: 
Tuesday, October 4, 2016 - 10:50am
Start: 
Sunday, September 25, 2016 - 5:00am
End: 
Sunday, September 25, 2016 - 6:00am
Description

Phone switches on campus will undergo planned maintenance. During this maintenance window, the phones located in the following buildings will be down:  

  • Carver Hawkeye Arena
  • Dental Science
  • Hospital Parking Ramps 1,2,3
  • Hospital Parking Lot 75
  • Kinnick Stadium
  • Recreation Building
  • Water Plant
  • West Campus Transportation Center 

Please call the ITS Help Desk at 319-384-HELP to report any phone issues after the maintenance is complete. 

Last updated: 
Sunday, September 25, 2016 - 6:00am
Start: 
Wednesday, September 21, 2016 - 10:15am
End: 
Wednesday, September 21, 2016 - 10:30am
Description

There is a problem with the campus telephone system.

The result of this problem is that calls between off-campus numbers (i.e. cell phones, residential and business numbers not associated with the University of Iowa) and campus numbers are not connecting consistently. Phone calls between campus land lines and Skype for Business telephony are also affected.

We will update this notice as soon as more information is available.

Last updated: 
Wednesday, September 21, 2016 - 10:35am
Start: 
Thursday, August 11, 2016 - 2:30pm
End: 
Thursday, August 11, 2016 - 7:00pm
Description

Campus phones including Skype for Business phones, are not able to make or receive calls consistently.  The earlier report that this issue was fixed, was not correct.

We will update this notice as soon as more information is available.

Last updated: 
Thursday, August 11, 2016 - 7:03pm
Start: 
Thursday, August 11, 2016 - 2:30pm
End: 
Thursday, August 11, 2016 - 2:45pm
Description

Campus phones are not able to make or receive calls consistently.

We will update this notice as soon as more information is available.

Last updated: 
Thursday, August 11, 2016 - 2:45pm
Start: 
Tuesday, August 9, 2016 - 2:00pm
End: 
Tuesday, August 9, 2016 - 6:00pm
Description

There is a problem with the campus telephone system.

The result of this problem is that calls between off-campus numbers (i.e. cell phones, residential and business numbers not associated with the University of Iowa) and campus numbers are not connecting consistently. Phone calls between campus land lines and Skype for Business telephony are also affected.

We will update this notice as soon as more information is available.

Last updated: 
Tuesday, August 9, 2016 - 6:55pm