The new self-service portal provided by Cherwell, called Enterprise Service Center (ESC), will be rolled out to campus on Thursday, June 16. All UI students, faculty, and staff will then have access to self-submit tickets for issues, track and check the status of their tickets, communicate directly with support staff, and receive automatic status updates by email. All users will receive email notifications when a ticket is submitted or closed, and when the support team wants to communicate with the requestor.

Additional information about the ESC portal can be found on the Enterprise Service Center support site.