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Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes.

Support Articles

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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Alert History

Start: 
Wednesday, March 2, 2022 - 9:00am
End: 
Thursday, March 10, 2022 - 8:00am
Description

On Wednesday, March 9th, a soft launch of the Cherwell self-service portal will be available to ITS and OneIT staff. The Cherwell self-service portal will provide another method of addressing technical issues by allowing users to self-submit tickets for issues or requests, track their open tickets, and communicate directly with support staff on their open tickets. After successfully piloting internally to ITS and OneIT staff, the portal will be rolled out to the rest of campus.

Services
Last updated: 
Thursday, March 10, 2022 - 8:00am
Start: 
Saturday, July 24, 2021 - 7:00am
End: 
Saturday, July 24, 2021 - 12:00pm
Description

Cherwell servers will be receiving an upgrade. Cherwell will be unavailable during this time.

Services
Last updated: 
Saturday, July 24, 2021 - 12:00pm