GlobalProtect Always On VPN Client - Troubleshooting

The GlobalProtect Always On VPN Client (GlobalProtect VPN) will automatically detect if you are on or off campus and connect automatically when your device connects to the internet.

When your device is on campus the client will show Internal. This is normal and your VPN client does not need to connect while on campus.

When you are off campus your device will show Disconnected until your device connects to the internet.

Connected

GlobalProtect Connected picture

The GlobalProtect VPN is connected.

 

    Internal

    GlobalProtect Connected internally picture

    The GlobalProtect VPN is connected to an on-campus network. This message will show up when you are connected to an on-campus network.

     

      Disabled

      GlobalConnect Disconnected

      If the GlobalProtect client is disconnected click the Connect button as seen above.

      Disconnected or Failed

      GlobalProtect Disconnected Icon

      Check to make sure your device is:

      • Connected to a Wi-fi network or wired connection
      • Able to connect to websites such as https://its.uiowa.edu

      Contact the ITS Help Desk if you cannot connect after checking your device's Internet connection.

       

      Article number: 
      125751
      Last updated: 
      April 30, 2024
      Service: 
      Virtual Private Network (VPN)
      Category: 
      Troubleshooting