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Students
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There is no charge for use of this service.

Cisco AnyConnect and GlobalProtect are Virtual Private Networks (VPNs) that provide secure, off-campus access to resources located on the University of Iowa campus.

Examples of resources located on the UI campus:

  • Library resources
  • Websites restricted to the range of IP addresses reserved for on-campus use
  • Remote desktop

The Cisco AnyConnect and GlobalProtect software are subject to export controls. All faculty, staff, and students planning a trip abroad are advised to investigate your options with either the PI for your research project, System Admin, or the Division of Sponsored Program before embarking on your journey. Learn more about export controls.

Cisco AnyConnect VPN is intended for use with non-managed (personal) computers. Connections to the Cisco AnyConnect VPN will require Two-Step Login authentication. Log into the VPN with Cisco AnyConnect and enter “push” in the “Second Password:” field to receive a push notification to the Duo Mobile app on your phone or another device (or review alternative authentication methods).

GlobalProtect VPN is intended for use with managed (departmental) computers. GlobalProtect VPN is "always on" and will connect the device automatically when off campus.

For assistance, contact the ITS Help Desk at 319-384-HELP [4357] or its-helpdesk@uiowa.edu.

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Start: 
Wednesday, January 3, 2024 - 10:00pm
End: 
Wednesday, January 3, 2024 - 10:30pm
Description

The GlobalProtect VPN service will be down during this maintenance window.

Last updated: 
Wednesday, January 3, 2024 - 10:30pm
Start: 
Tuesday, February 21, 2023 - 9:00am
End: 
Wednesday, March 8, 2023 - 9:00am
Description

On Tuesday, March 7, 2023, GlobalProtect will be installed on UI-managed machines. The list of machines includes those who have Cisco AnyConnect but do not yet have GlobalProtect installed (~6,000). Impacted users will be notified via email. The expected impact is that users will see a GlobalProtect-branded pop-up box in the right-hand corner of their machine asking for a username (HawkID) and password. There is no expected downtime. 

GlobalProtect is replacing Cisco AnyConnect for UI-managed machines. The GlobalProtect VPN application provides an improved user experience. Unlike Cisco AnyConnect, after you log in to GlobalProtect the first time, you never need to log in again, and you do not need to disconnect or reconnect. It just works when you are off campus! Another benefit of using GlobalProtect is that it allows us to update machines easier and quicker to make them more secure. Find additional information on the VPN support site.

Last updated: 
Wednesday, March 8, 2023 - 9:00am
Start: 
Wednesday, January 25, 2023 - 6:30am
End: 
Wednesday, January 25, 2023 - 8:30am
Description

There will be a backend routing update to the Global Protect VPN (Academic Campus Only) to troubleshoot/fix a Skype for Business location issue for off-campus users that use the Global Protect VPN. There will be no outage for the VPN.

Last updated: 
Wednesday, January 25, 2023 - 8:30am
Start: 
Wednesday, December 21, 2022 - 8:00am
End: 
Wednesday, December 21, 2022 - 8:30am
Updates
Wednesday, December 21, 2022 - 8:30am

This has been resolved.

Description

We are receiving contacts that access to the VPN is either slow or unresponsive. Access to services that require VPN are affected. The ITS Help Desk has limited access to the phone system. Please contact the Help Desk via email at its-helpdesk@uiowa.edu or live chat. ITS support teams are investigating. 

Last updated: 
Wednesday, December 21, 2022 - 8:33am
Start: 
Tuesday, October 11, 2022 - 11:00am
End: 
Tuesday, October 11, 2022 - 12:15pm
Updates
Tuesday, October 11, 2022 - 12:15pm

The issue has been resolved.

Description

Due to a hardware failure the campus is currently experiencing network connectivity issues, both wired and wireless, in some areas. Some users are not able to connect to VPN or login to ICON. Work is underway to identify the scope of issues and resolve them.

Last updated: 
Tuesday, October 11, 2022 - 12:13pm
Start: 
Tuesday, May 4, 2021 - 9:00pm
End: 
Tuesday, May 4, 2021 - 10:00pm
Description

ITS will apply a security patch to the VPN service. No service interruption is expected.

Last updated: 
Tuesday, May 4, 2021 - 10:00pm
Start: 
Thursday, December 31, 2020 - 4:15pm
End: 
Thursday, December 31, 2020 - 5:15pm
Updates
Thursday, December 31, 2020 - 5:15pm

These issues are resolved. 

Description

We are receiving reports of users having issues connecting to university services, including wired and wireless networks on-campus as well as the VPN for off-campus users. ITS is currently investigating.

Last updated: 
Thursday, December 31, 2020 - 5:24pm
Start: 
Friday, October 9, 2020 - 12:00pm
End: 
Friday, October 9, 2020 - 2:00pm
Updates
Friday, October 9, 2020 - 2:00pm

This issue has been resolved.

Description

We are receiving reports of issues accessing the VPN. ITS is investigating.

Last updated: 
Friday, October 9, 2020 - 2:02pm
Start: 
Tuesday, September 15, 2020 - 7:30am
End: 
Tuesday, September 15, 2020 - 9:00am
Updates
Tuesday, September 15, 2020 - 9:00am

VPN service is restored. 

Description

The VPN service is down.

Last updated: 
Tuesday, September 15, 2020 - 9:05am
Start: 
Saturday, May 9, 2020 - 8:00am
End: 
Saturday, May 9, 2020 - 8:30am
Description

The VPN service will be unavailable for a critical patch installation. During this time, active VPN sessions will be disconnected and VPN sessions will need to be manually reconnected after maintenance is complete.

Last updated: 
Saturday, May 9, 2020 - 8:30am
Start: 
Tuesday, April 7, 2020 - 11:00am
End: 
Tuesday, April 7, 2020 - 2:45pm
Updates
Tuesday, April 7, 2020 - 2:45pm

This issue can be resolved now by disconnecting your device from the VPN service and then reconnecting it.

Please contact the ITS Help Desk if you have any further problems using this service.

Tuesday, April 7, 2020 - 12:15pm

Restarting your device may fix the issue.

Description

We are experiencing service disruptions with the UI VPN service.

Last updated: 
Tuesday, April 7, 2020 - 2:52pm
Start: 
Thursday, March 12, 2020 - 8:00pm
End: 
Thursday, March 12, 2020 - 8:30pm
Description

Maintenance is scheduled for the VPN service to expand available capacity.  A service interruption is not expected, but there may be a reconnection notice if you are logged in at that time.

Last updated: 
Thursday, March 12, 2020 - 8:30pm
Start: 
Tuesday, May 15, 2018 - 9:00am
End: 
Tuesday, May 15, 2018 - 10:00am
Description

ITS support staff have scheduled a maintenance window to install a critical patch to the campus VPN service, https://vpn.uiowa.edu. The VPN service will function normally during the maintenance. 

Last updated: 
Tuesday, May 15, 2018 - 10:00am
Start: 
Wednesday, February 7, 2018 - 9:30am
End: 
Wednesday, February 7, 2018 - 10:00am
Description

ITS support staff have scheduled a maintenance window to install a critical patch to the campus VPN service, https://vpn.uiowa.edu. The VPN service will function normally during this time. 

Last updated: 
Wednesday, February 7, 2018 - 10:00am
Start: 
Tuesday, January 30, 2018 - 11:00am
End: 
Tuesday, January 30, 2018 - 11:30am
Description

ITS support staff will install a critical patch to the campus VPN service, https://vpn.uiowa.edu, during this time. 

Last updated: 
Tuesday, January 30, 2018 - 11:30am
Start: 
Tuesday, May 16, 2017 - 6:00am
End: 
Tuesday, May 16, 2017 - 7:00am
Description

The campus VPN service, https://vpn.uiowa.edu, will be upgraded during this time. The website and AnyConnect client will not be available to connect to the service.

Last updated: 
Tuesday, May 16, 2017 - 7:00am
Start: 
Wednesday, January 11, 2017 - 7:00am
End: 
Wednesday, January 11, 2017 - 8:00am
Description

The VPN service will undergo a change. Users will no longer be able to connect using the VPN website (https://vpn.uiowa.edu) connection method. The Cisco AnyConnect software will be required to connect to the VPN.

Cisco AnyConnect VPN client users will not experience any downtime during the maintenance.

Find more information on how to download, install, and connect to the Cisco AnyConnect VPN client.

Last updated: 
Wednesday, January 11, 2017 - 8:00am
Start: 
Wednesday, November 30, 2016 - 7:00am
End: 
Wednesday, November 30, 2016 - 8:00am
Description

The VPN service will undergo a change. Users will no longer be able to connect using the VPN website (https://vpn.uiowa.edu) connection method. The Cisco AnyConnect software will be needed to connect to the VPN.

Cisco AnyConnect VPN client users will not experience any downtime during the maintenance.

Find more information on how to download, install, and connect to the Cisco AnyConnect VPN client.

Last updated: 
Tuesday, November 29, 2016 - 4:39pm
Start: 
Sunday, July 10, 2016 - 1:15pm
End: 
Sunday, July 10, 2016 - 3:00pm
Description

The Virtual Private Network (VPN) service is experiencing intermittent connection issues. 

 

ITS is actively working to resolve the issue.

Last updated: 
Sunday, July 10, 2016 - 3:09pm
Start: 
Friday, May 20, 2016 - 1:15pm
End: 
Friday, May 20, 2016 - 2:45pm
Description

The campus VPN is not functioning properly.  ITS support staff are working to resolve this problem and expect to have it fixed within 90 minutes.  

We will update this notice as soon as more information is available.

Last updated: 
Friday, May 20, 2016 - 5:30pm